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February 2024 by Scott S.
Right up there with the worst companies I've ever worked with. I had to bring my Boxster back 3 times due to mistakes. There would have been a fourth time but they never called me back so I just wrote it off because the guy in the office, Derrick, never called me back and I was tired of dealing with him and the company. I always picked up my car on Friday and I would notice the mistakes over the weekend so I would call and leave a message over the weekend. Derrick never called me back, I always had to call him on Monday. These weren't just small mistakes. 1 inch gap on the edge of the fender where paint was missing, leaving compound across the whole edge of the hood, paint on a couple plastic pieces under the hood up by the top edge of the hood - easy to see when your driving the car. Also marks under the clear coat and the real kicker was when I had them replace the Porsche hood emblem, which had a dent in it before I brought it to them but discovered another little dent that they may have made, and the emblem wasn't centered. I mean way off. You would have to be blind not to see it. There was also a crack in the paint by the lower right side of the emblem. I believe they put the emblem on crooked to cover up the crack in the paint. When I showed the guys who worked on it, they just chuckled like it was no big deal. I asked Derrick to inspect the car when it was finished but he either never did so or did and thought I was stupid enough not to notice the mistakes. The last mistake was 2 light scratches on the hood - they did work on the hood so they shouldn't have been there. When I picked up the car, they didn't even have an invoice ready so Derrick was to email it to me on Monday. Of course, I never got it. I found out the company sold to Fix Auto a few days after I initially brought it in. I highly recommend not using this shop.
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August 2023 by Gloria F.
Brought our 2001 Chevy to Marcos and we are just in awe of what an amazing job he did! It's hard to find a body shop that gives you quality and total satisfaction, but this was off the charts. If anyone needs any work done to their vehicle, this is the place to use. Honestly, he deserves 10 stars. Thank you Marcos as well as all your team. Very satisfied customer.
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May 2023 by Roger R.
The Bumper Clinic in Palm Desert is the greatest! I really tore up the front of my beloved BMW and a friend suggested I take it to The Bumper Clinic. When I arrived, I was immediately introduced to the owner, Mark. He went over to my Bimmer and explained the damage to me, what the repairs would entail, and the estimated cost. My car was in the shop for 5 days which is exactly what Mark told me from the get-go. He called me several times during the week with updates. When I picked up my car, Mark and I went over the car together. It was perfect! Thank you Bumper Clinic!! You're The Best!
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April 2023 by Roger Baden
The whole crew is very esponsive...crystal and Marcus who run the front office offer exceptionally great customer service
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December 2022 by Kelly Flack
Bumper Clinic went above and beyond repairing my car after I was in an accident. I wish I could give more than 5 stars. The communication through the entire process was unmatched! I highly recommend them!Service: Body & Trim
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March 2022 by Alicks Macias Picasso
Mark is very knowledgeable and was very helpful through the claims process. They did an AMAZING job on my vehicle. I highly recommend the bumper clinic to my family and friends!Services: Painting
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February 2022 by Jim brazell
Great place, they do great work !!!
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November 2021 by that_1_snkrhead
Great customer service!!!!
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October 2021 by john meacham
AMAZING place, Mark is a super star..excellent customer service and knowledge of auto repairs and insurance!!! So helpful to Lisa and John!!
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October 2021 by Kathryn Ginn
Super easy to deal with. Always available when you need them.
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August 2021 by Marixela Legarreta
Excellent service, detailed to the tee!! Assured perfection!! Trust worthy, honest and caring. I will definitely go again and recommend family and friends!!! ? Awesome work and timely manner!
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March 2021 by Debora Snyder
Friendly, fast, straightforward.
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February 2020 by Jessica Garcia
Cynthia was super nice n friendly!!! will go back again
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October 2019 by Loann Allen
Excellent customer service from beginning to end.
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August 2019 by Peri C.
Are they still in business? I've been trying since June to set up an appointment. I received an estimate on June 6 and using the contact information I was given (760-674-8990;
[email protected]) I've called and emailed several times. I have yet to receive a response. No one answers the phone, returns voicemail messages or replies to my emails. Update: Found out the issue was with the service provider. Able to make contact after they switched. Booked and had repairs done. Very responsive and excellent work. Recommended.
