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January 2024 by Jacqueline G.
To start off, I started working here, Stater Bros in La Quinta in November as a courtesy clerk and I only lasted a month for various reasons. Number one being the horrible and unfair treatment I experienced. The manager, specifically Martin, would get me in trouble and make remarks at me for things other people would do, but would only single me out. I was standing at the clock in area and he scolded me as there was a whole crowd of workers at the same area but still only gave me crap. He would see me standing at checkstands for two seconds as i was waiting for customers and immediately made remarks, but there would be crowds of male curtousy clerks standing around checkstands, and he'd just glance and walk on by. I mentioned this behavior to a clerk and she mentioned that he's always been ruder to the young female coworkers, and that the treatment was because i am a girl, (he also made 1 of my female coworkers uncomfortable), as the boys are more respected in that environment. On my last day i mentioned the unwelcoming attitudes i'd experienced to my manager Jacob and he said he's aware that people are like that at stater bros, and my first thought was that accountability should have been taken a long time ago if he knew about the actions. But manager Hannah was the sweetest human being ever xx
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December 2023 by Kathleen G.
What a fabulous Customer Service experience with Carlos in the Meat Dept. I am a regular at Stater Brothers in La Quinta. It is the only market that smells fresh when you walk in. I had unexpected guests coming for Christmas dinner. I went to Stater Brothers in La Quinta & was not disappointed. Wow, Carlos was great, he was very patient at a high stress time, Christmas. I purchased a 6 lb. Prime beef tenderloin. It was delicious. My guests were very impressed. Keep up the great work Stater Brothers. You have a loyal customer in my family.
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December 2023 by Sirrena D.
Not only was the cashier Adela so rude to me and my mother when we inquired about a membership program because we aren't usually shoppers of Stater Bros , she also insultedthe elderly women confused with her gift cards ahead of us in line - so sad and inappropriate during the season ... definitely won't be shopping here with these employees so eager to brush of shoppers and eager to gossip on the side .. Take your money somewhere else
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August 2023 by Bob S.
Wish I could give 10 stars to Carlos in the meat department. I'm looking for pork shanks and all the other butchers, from Ralph's to Jensen wouldn't even try to helpSo a big thank you to stater brothers and Carlos.
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April 2023 by Papa P.
Nutral is like $18.99 at Staters but only $5 at Ralphs. Why do they have such high prices when the other stores sell so cheap?
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January 2023 by Jan V.
I am new to La Quinta. My favorite grocery store (Stater Bros. Market) is only a short distance away. I told the produce associate that he would see a lot more of me because I love Stater Bros. Market. I told him that the first time I set foot at one of the markets was in 1980 in Riverside and I have adopted the market. I told him that I was happy to see this one really close by and that wherever I am, as long as the market was in my vicinity, I feel right at home! The store is very nice and clean and the associates are quick and knowledgable. I am so glad you are located close to me! Thank you Stater Bros. for being my home away from home!
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November 2022 by Edan D.
The stater brothers is always fully stocked, and very clean with friendly staff. Whenever I couldn't find something their stuff is easily accessible and helpful.
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October 2022 by Adolfo V.
I purchased $200 worth of Carmel apples for my team members. During their shift my team members were complaining about mold on their apples.My team members tossed them out and the remaining Carmel apples were saved for a return. I came back to speak the Manager Martin and he told me to dig out the remaining apples from the trash and bring them back for a refund.I had photos of the molded apples but that wasn't enough. He was super rude and shouldn't be a manager. How is this my fault you sell moldy Carmel apples? My team couldn't enjoy the treat I was providing. Please don't shop here. Can y'all send Martin out for training?I am hoping the store manager of the La Quinta location reaches out to me to resolve this issue. I shop here all the time for my team members and would hate to stop shopping here over 200 bucks.
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May 2022 by Kath U.
It had been 5 months since I shopped here. So I agree with the hit or miss here. Usually I like to buy my meat here as they do have good meat...however it depends on who is in the meat dept. on that particular day! Last Thursday I came is for flap meat and as I walked up to the meat dept. there were 3 people there 2 guys and a woman. The woman was short and complaining going on and on. One of the guys saw me walk up but pretended not to! I had to shout "hello" over her complaining and rather than one of them coming right over they ignored me and said hello over & over! Why?? Is this good customer service? NO. It is rude and she had the nerve to give me a dirty look like coming there to buy meat is wrong! lol...unbelievable. Then getting the meat from a young short guy that kept repeating what I would say in a mocking way. Never asked which piece of meat I wanted. Had beautiful meat in the case but when I looked at what he was doing he was picking up slabs of meat in the front that were piled up that I could not see! When I asked if I could see what he was giving me I got an attitude! I asked for 3 slabs of meat, found out when I got home I received 4 and it was over a half pound over what I asked for! They don't listen, they are rude and stop complaining! Be grateful you have a job. NO self check-out and workers including the checkers constantly complaining and talking amongst themselves while the customer waits. WHY? Asked where tortillas were at one end of the store because they were all huddled together talking at that end and was as told the wrong isle which was all the way at the other end of the store!! Had to walk all the way back to the huddle and told them you gave me the wrong isle! I got attitude and one of them laughed! WHY? WHY is this all okay?? THIS is why I skip this place. There isn't any reason for any of it.This is management's fault as they should be aware of all this. Like I as YOUR customer have nothing better to do than to have to go through this just to shop in your store. NO thank you, get a clue!
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February 2022 by Anjrue Z.
Hit or miss here. Ive shopped at the deli for sandwiches and gotten meats at the butcher. The prices are always changing with the meats and specials come and go which are nice but it's hard to predict for regular customers. The quality is pretty nice though. The bags used for produce are very sturdy which is great when you are trying to load up on them healthy veggies. As for the deli, the sandwiches really depend on who you get. I've gotten 4 sandwiches and 2 times they were loaded FAT with the meats but the other 2 you would've thought it was a veggie sandwich. Inconsistent but may the odds be ever in your favor because I believe the good experiences were with the same girl and the other two with 2 equally poor sandwich makers/listeners. Below average wrap jobs. The quality in the deli is okay as it taste like any basic deli. The staff is usually nice and I think they do try but they get lazy and it shows with the inconsistency. It is only about 7-8 buckaroos though which is solid when they hook it up. A self checkout would be nice too as you may get stuck waiting behind people when you don't have much. All in all, recommend giving the deli and butchery a chance as they are usually pretty good and better than Ralph's
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October 2021 by Sam T.
Stater Brothers Grocery Store- I went shopping there today for my family of five, I noticed at each checkout line, the cashier did not wear a mask. It would be nice if at least one of the checkout lines, offered a worker that would wear a mask. There were long lines and another customer was talking with me and she said," I'll never go back to Stater Bros again." The workers do not wear their masks.
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September 2021 by Valerie S.
I had a regular shopping experience for my first time here but what made my day was Christopher who was doing the carts as I left. He offered to help me load my car and said to go ahead and get my car turned on and cooled off as he loaded the groceries. What a nice young man! Someone raised him right! He said it was his first day and I believe this young man deserves kudos for going above and beyond with a superior attitude and work ethic. In these days of poor work ethic Stater Bros. hit it out of the park by hiring him. I hope he goes a long way with the company. Thanks Christopher!
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August 2021 by Katie F.
I came here to get balloons for a 21st birthday. I had my own balloons and was just looking for helium. I stood at the flower section for several minutes until I asked this girl employee if I was in the right spot. She was kind of rude and had a bit of an attitude. She tells me yes. I stay there for several more minutes until she tells me they "don't take outside balloons"... I've been here before and brought in outside balloons. Fine! I ask if I can buy their balloons and they tell me I can look to see if they have anything. I look, they only have 0, 7 and 8 in stock. Would be awesome if my boyfriend were turning 70 or 80 but he's turning 21. I ask if they have any in the back and the same girl employee gives me more attitude, tells me no. I will never shop here again since clearly me trying to buy something is an inconvenience to the employees. Very unhelpful.
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July 2021 by Harrison F.
The deli department is the worst part of this location. They barely pay attention to people walking up, give you attitude when you ask basic questions and generally are not friendly to work with. I stopped going to this location based solely off the Deli department.
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June 2021 by Terra H.
This Stater Bro's is becoming a joke. Been shopping here for 18 years and the lack of work going on is ridiculous. It's mainly management. I tend to shop early to mid evening. Whenever I do I ALWAYS see the black vested guys huddling and talking sometimes the entire length of my shopping time - I'm not sure if they feel they can't be seen but when it's every time I shop tends to bother me. Also the need to take out major brands and only have Stater bro's on the shelf is what will bring this company down in the long run. After all the years I have been coming and all the checkers I know by name I am finally moving in. Tired of no choices and tired of the male managers huddling and treating those hours like a social club among themselves and bark orders at the younger employees. Fire these assholes already Jen!!!!!
