-
March 2024 by Diego Rendon
Great cookies.
-
March 2024 by Chyna Taunuuga
Placed an order for curbside pickup a day prior to arriving. Once I got there, I was placed "2nd" in line-- there were no actual parking spots designated for curbside. After about 20 minutes, I decided to go inside to ask the workers if they were fulfilling curbside orders. I was not greeted and apparently they were telling anyone who came in to place new orders at the self-serve kiosks. There were 4 workers, and only 1 that was both on register and decorating/boxing cookies. After almost 10 minutes, I was finally able to ask a worker about my order- she couldn't find it in their system queue. In fact, about a handful of people with online orders came in to pick up and were told their order couldn't be found, including Uber eats orders. The worker didn't know how to address my issue and just stared at me saying I could cancel my order if I wanted. I simply asked if my online order was behind everyone else's waiting so I could decide if I should leave or not. She didn't know what to say, so she grabbed a manager, which I was unaware of, so when the manager came up I told him I was already being helped. Only then did another customer say "oh, I think she grabbed him for you". So I asked if he was there to help me and he said IDK. Okay? So I explained to him I was waiting on my online order and what the status was, etc. He said 10 more minutes, so I waited. 10 minutes passed. Then 20 more until I finally got my order. I was "1st in line" for about 30 minutes. Other customers 2nd, 4th... while handfuls of other people got their orders first. A man behind me said he waited 3 hours for cookies, was told to come back at a certain time, and they still ended up not being ready. Had I known I would be waiting an hour for a cookie, or that it was going to take another 40 minutes, I would have saved myself so much time and stress. The employees were clueless, unprofessional, lacked problem solving skills, and they also hold open refrigerator doors with the bottom of their shoes. While I understand the demands of the day and the Olivia cookie, this location needs to be trained on how to handle these situations. In my own retail employee and cookie shop experience, we would have prepared days-weeks in advance, and if that wasn't possible, we'd double up staff or extend hours for the day/week knowing what was to come. I also understand the idea of making cookies fresh, but majority of them are sitting in the fridge to cool anyway; there is no reason pre-ordered cookies should not be accounted for prior to their pickup time. Not sure if this location is stand-alone in horrible service, but I wish good luck to the rest of the Olivia cookie tour locations, and hope Crumbl corporate gets ahead of the problem.
-
March 2024 by Libra Shyne
I love your peanut butter cookies!! The best anywhere! Hands down!!
-
March 2024 by Andrik Moreno
Very exquisite
-
February 2024 by FBI agents
This location is so much better than La Quinta’s because they greet you & actually have cookies!!!!!!
-
February 2024 by Crazed Cantaloupe
Out of all the crumbls I've been to, this one by far is the best. Every time I come in they deliver with great cookies. ????
-
February 2024 by Kat dupain
Staff was AMAZING! They were all so hard working despite being super busy. Best customer service and the best cookies. I loved the Olivia Rodrigo cookie!
-
February 2024 by leya g
I came today before the GUTS concert and the service and cookies were excellent! Despite the place being packed, the three girls working today were running the show and making sure everyone got fresh, delicious cookies! In particular the blonde and brunette girls made my experience even better, when they recommended the chocolate chip! It was so fresh and I am definitely coming back.
-
February 2024 by Harvey Galvan
Despite the Olivia Guts Cookie blowing up their doors, the staff did awesome on 2/24 to accommodate my daughter & I by not selling out! The cookie looked just as advertised!
-
February 2024 by K.C.Carlene Evaro
Every time we go the staff are friendly, welcoming, and full of energy. The place is clean and the cookies are delicious! I always refer my friends and family to Crumbl!
-
February 2024 by Ang
We love crumbl but we’re so disappointed by the service. I’m not sure if it’s a management problem that they’re not giving their workers enough compensation, but they only had 1 worker and multiple people waiting for their orders… the gentleman working there was in a horrible mood, kind of rude, and dismissed questions customers had. Unfortunately we’re not coming back anytime soon
-
February 2024 by Anielca Juarez
Almost more then 40 mins waiting for my cookie pick up so ridiculous
-
February 2024 by Joseph Garvida
I placed my order @10:56 using the app which said it would be ready at 11:00. I got there at 11:15, clicked the I’m here button and my order wasn’t ready. I waited and a lady was handed a dozen cookies and then the next customer got her 6 pk. Her friend was still waiting to place her order. 2 guys then place their order on the kiosk. There were only 2 people working which is usually the case. The woman worker finished the first part of my order and handed me my dozen and said that they were working on my 6 pk. She then takes the woman’s order. The 2 guys that were last to arrive were given their 6 pk, then the woman that just placed her order received hers. That’s when I finally said something. It was inexcusable that they were given their 6 pks before mine while I waited for mine. The other worker who was a guy tried to make excuses but there was no acceptable excuse. I’m used to the store breaking up my orders to give smaller orders to other customers when I’m purchasing 3 or more dozen and have always thought that it shouldn’t be the way and never said anything. But to hand out 2 6 pks while I waited was so inconsiderate and poor management. I used purchase 2-3 dozen a week. But since I’ve noticed the customer service going down hill I slowed down and now I will stop going to this store completely. I manage a marketing team and I will not have them purchase from that store as well. The attitude of the woman employee was disgusting. She laughed when I said I wouldn’t go there anymore. She’s young and doesn’t realize how word of mouth or bad publicity works. I never received a greeting or an apology for taking so long. Not even a discount or anything for this one of many poor customer service incidents.If you are looking for something quick, I suggest not going to this place. Go to the La Quinta store.
-
February 2024 by Michelle rodriguez
Tres leches “cookie” cake was delicious needs a bit more milk tho. Olivia cookie was great!Parking: N/a
-
February 2024 by Len Eau
Crumbl Cookies is a cookie lover’s dream come true! Each bite is pure bliss, with flavors that tantalize the taste buds. The friendly staff and inviting atmosphere only add to the experience. Five stars for these heavenly treats! ??
