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March 2024 by Jordan L.
4 stars for the store itself. Very nice and clean. One store associate (I believe her name is Monica), was very rude and needs more training on how to talk to customers. If you are going to wear a face mask, please speak louder and don't be rude when the customer can't hear you when it's their turn to checkout, especially if you are not making eye contact. When asked for a phone number, I said I don't believe I have one with you. Before finishing my sentence I was cutoff and told "you never know and it's not like your phone number is going to be used for anything else." When I was able to speak again without being cutoff I gave it and was told "see you are in the system, I don't know why it's so hard to give a number to check." Thank you for making the interaction uncomfortable.
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January 2024 by Karl Knoblauch
Who doesn't like shopping for. DSW always has a great selection.
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January 2024 by Candy F.
I went to buy shoes before Christmas. I only wore the shoes half a day because they were not supportive. I went back and asked for a return and they said no because the sole was used up. I only wore them one time half a day and I put them back in the box. The manager was rude and defensive. She told me I was supposed to ask for the return policy when I bought them. She showed me the sign where it says about the policy and it was hidden behind a box by the register where no one can see it. I told her that it's their job to communicate their return policy to every customer since it's a shoe place. They didn't help me at all. When I walked away the manager was saying stuff to other coworkers in front of other customers. It was handled unprofessionally. I even called their main number and they were clueless. I spent over $100 on the shoes! I will never go there again. Their customer service is horrible as well. You have to be chasing someone to help you.
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November 2023 by Jennifer P.
Worst DSW I have ever been to. Purchased a pair of shoes and had not checked to see if there was a coupon. Walked back in to return shoes and rebuy them and was told could not use coupon as brand was excluded. Went online brand is NOT excluded and I could have paid $20 less for them if the check out person knew how to do their job. I have never been in a DSW where the staff did not honor coupons.
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October 2023 by Julie L.
I went to this store to look for a pair of tie up boots and to return or exchange a pair of shoes I had purchased at another store. There were two girls working behind the registers. neither of them were helpful. Both of them were rude and didn't make any suggestions about any other shoes. I'll never go back here to buy shoes.
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July 2023 by Tim H.
The crew here has been really nice both times I've gone. Prices are ok. They have this $20 coupon you get after spending too much. It works, because I go back for more. Outside of clearance, the prices are a bit high, given the store. I expected a bit less. Given the warehouse name, it isn't warehouse pricing. No worry. They are super friendly.
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May 2023 by Nancy lauritzen
I was disappointed that I saw no seating to try on shoes.
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April 2023 by Marcie M.
The worst thing about this store is the hypochondriac that works at the cash register. She is rude and unfriendly. Any time you have a return she sprays it down with this chemical spray. She's the only one wearing a mask in the store so that's all you you need to know. I asked her if it was necessary that she spray the shoes and she said she doesn't know where the shoes have been. Well, she should spray all of the shoes that people try on in the store if she's worried about getting sick. She showed me her dry hands that are due to her washing her hands 20 times a day. Ridiculous. She couldn't get my shoes returned in the system and didn't offer me any alternatives at the moment, so I told her I would leave and come back. I will not go back to her for assistance. I will insist on someone else helping me.
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February 2023 by Eliud De Las Heras
Nice shoes and nice prices but not all the numbers
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January 2023 by Heidi Martin
I love shoes and DSW always has a great selection. This store was set up a bit differently from the one I shop at in MO so it took a bit to find what I was looking for, but eventually did.
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December 2022 by Lillian Turman-Cherry
Always lots of choices... excellent reduced pricing on Sketchers styles.
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November 2022 by Patty C.
I tried to order something from DSW online on black Friday, and it kept saying that the order couldn't go through. Customer service was of no help. The discounts were great but it wouldn't go through. I chatted live with an agent, and they " promised" me that even though the discounts expired today that they would honor them tomorrow. I am very skeptical!!
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November 2022 by phyllis levine
Found what I wanted, n the size I needed. This is one of my favorite stores for foot wear.
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October 2022 by Yolanda T.
I started donating Shoes4Shoes and it's a great opportunity. Their prices are also quite reasonable. You can only bring one pair in a week for 10 points. Watch your email sometimes you can double your points for N entry month. Bring a bag or shoe box. I keep shoes in my truck I'm willing to donate. I also send boxes to good friends. They like the way I dress.
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September 2022 by Russ E.
Edward, I'll say it again. Edward. This gentleman was so helpful, so kind and so knowledgeable. Edward it the quality employee that all businesses should strive to keep in their employ. When I enter any large retailer, my expectations are relatively low. It is so nice to be surprised and wowed by an amazing employee. I hope DSW Palm Desert "Gets" that a gentleman of this caliber is a huge asset. Thank you Edward.
