-
July 2024 by Dr. T
Customer service was great. Hats off to them on that.
-
July 2024 by Jim Tooey
They were great and fast i got there at 8am and on the road by 8:15
-
July 2024 by Stuart Stanley
I have rented cars many times from the Palm desert office and I have had a good experience every time they're very polite and very professional
-
July 2024 by thisguy here
We had a bad experience at another enterprise but the lady's at this location are so fast and professional,both of you are great thanx for making it so easy
-
June 2024 by don giarratano
EFFICIENT, FRIENDLY, PROFESSIONAL
-
June 2024 by Scott Galloway
This particular Enterprise location is AWESOME! Outstanding customer service. I had a special request for a vehicle. It was a very busy time but Janett the branch rental manager went above and beyond to find the vehicle we needed, and made sure it was perfect!! She and her staff were amazing.... Best experience I've had at any Enterprise..
-
May 2024 by Thomas Freeman
All staff were very professional
-
May 2024 by Mariana Moreno
Kat was extremely helpful and so nice. She was really busy and was attending a packed room with such delight. She made my experience so smooth and would definitely recommending coming to this location for your car rental needs! Thanks Kat you’re the best.
-
May 2024 by Carlvette McIver
Janet Omos was Manager at Eastvale local office. I rented a vehicle with her. Enterprise practice that clients need a rental car that they can TRUST, and that they PROMISE TO PUT CLIENTS FIRST. I rented a vehicle from the Eastvale Enterprise ( Claim #20206432) on 10/02/23. When I rented the car, I was CONFIDENT that I was working with a REPUTABLE service. I PURCHASED THE WAIVER INSURANCE. I returned the car, and it was INSPECTED UPON RETURN BY JANET OMOS. JANET, verified that the car was undamaged and returned as I rented it.
Months later, I received a letter stating that returned the car with a signed statement by Janet Omos, who have now been promoted to Branch Manager of the Palm Desert location. Janet's statement was that I acknowledged, signed and certified that the REAR BUMPER WAS CRACKED, AND REAR BUMPER SENSOR IS MISSING. This is a FALSE & UNWARRANTED statement!. This REPRESENTATIVE falsified documents and is NOW USING MY WAIVER as a resource to get this vehicle repaired. What she didn't realize is that I have SUPPORTING TIME DATED STAMPED PHOTOS of when I returned this car.
So it gets worse. I called Eastvale, and Tammy says that she was promoted to Branch Manager of Palm Desert. I called, and the Assist. Branch Manager Anthony attempted to assist me. I explained that it involved questions directly to ask Janet. After waiting, introduced myself and explained that I was a client from Eastvale. First, she claimed to never have worked for the body shop that the Enterprise is located and then after correcting and reconfirming that she was the same person promoted from Eastvale, she then confirmed that she was in fact that person. When asked about a car rental that WAIVER was signed due to insurance purchase, and claim was submitted for 10/02/23, she then expressed that she was so busy currently at her location that she had no time to speak at this time. I expressed to her calmly that I had questions and concerns regarding this fraudulent claim and she insisted that she could not speak to me and was too overly busy to assist me and YEP... SHE HUNG UP in my face. She didn't take my name or #. I returned the call, waited again - Anthony picked up again and told me that Vivian Tran is the area Manager for this area and that Athziri Soto (from Tammy) was the Area Manager for Eastvale and that he would be unable to provide any contact information, referred me to their common customer service #. I insisted on speaking directly to area management and he stated he would text them to call me. So then I said, "Well Anthony, how will they call me because you have never taken my name or #". Okay, let's see if I get a returned call. I want to OFFICIALLY state and PROVE, that this claim will NOT fall under my contract for the repairs needed and this would be a CROOKED practice to file claims to keep ENTERPRISES CARS IN GOOD CONDITION by submitting claims under those who rent the vehicles and use their insurance unbeknownst to the client.
-
May 2024 by Patty Ottoson
Agents were friendly and helpful. Very pleasant experience.
-
April 2024 by Rhadames Tellez
This is my second rent in a row with Enterprise where everything went perfect. This time I was very impressed with the young man in charge of "everything " at this location in Palm Desert. I am sorry I don't remember his name, but his attitude, manners and effectiveness were top notch. I will continue using Enterprise.
-
April 2024 by Michael Howanski
My rental experience was excellent. My vehicle was waiting for my at the time of scheduled pickup. Jasmine has the office well organized and the check in went smoothly. The car was clean and I was on my way in no time.
-
April 2024 by Jason Downer Sr
Victoria ave ventura love those people and that place
-
April 2024 by Marie Boccia
Customer service was excellent!
-
April 2024 by John Averna
Very good customer service experience.
My car was waiting and ready for me to leave in a hurry.
Anthony from the Palm Desert office was a great help.
