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March 2024 by G M K.
Had my car repaired at Ben Clymer's Auto body and rented a car from Enterprise that my insurance was paying for. Met with Vince at Enterprise and they gave me a Hugh pickup truck that I didn't really want but that is what they had. Vince said he would only charge me the $30.00 rate that my insurance would cover and not a more expensive rate that the Hugh truck was. After returning the Truck I got a charge for $65.48 on my credit card. Called Enterprise and waited 11 minutes before I got Tim apparently is a manager?? Tim refused to credit back my $65.48 that I was over charged as he said Vince would not of not said he would only have said only $30..00 per day. So for 65 bucks Tim gets a bad review and a lost customer. also TIM had the nerve to tell me he would put me on the no rent to call list. Taht a BOY TIM great customer service....
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February 2024 by Jackson Rollins
Because of the time change when returning a one-way we were an hour late returning the vehicle and the manager “Tim” waived the fees. I will definitely choose enterprise for me next one-way vehicle return.
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January 2024 by Teri Caldwell
We are regular customers of Enterprise, who are not happy with this recent experience. We have been choosing Enterprise (all across the country) due to their pick up/drop off service. We made advance reservations and let the local office know we needed this service. They called the morning we needed to be picked up and said they would be there at a certain time. My husband stood outside for 45 minutes before checking back them. I think they forgot about us because the ride finally showed up about 15 minutes after the reminder call. Upon returning the car, he was told no ride was available. Not a “We are busy, but will take you asap”. Just no. The auto detailer who picked my husband up was there, but apparently not available for a 10 minute (round trip) courtesy ride. I find it interesting that they are available when they want our business but unavailable when they've already collected money. They had a 71-year-old man walk back to our rv park on a very busy road, part of which had no sidewalks. This is not an isolated incident. I’m ashamed to say we succumbed to blackmail when the manager at another Enterprise said no ride was available unless we left a positive review. In that case, it would have been literally impossible to walk.
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January 2024 by Antonia
Fast, friendly, reliable and good clean cars. Exceptional service.
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January 2024 by desertboy Banda
Took my vehicle in to dealership needed a rental car. Tiffany and Vincent took care of all the paperwork. All I needed to do was go in and pick it up. Thank you Enterprise rental cars, Palm Desert
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January 2024 by Golfergirl1
I always get great service at this location. Everyone is so professional and goes out of their way to make the transition quick and easy.
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January 2024 by Al
I’ve been renting from Enterprise exclusively since the 90’s. From one day rentals to one month. Always Enterprise. Today marks an end to my relationship with them. After renting a vehicle for five days, I returned the vehicle with a little over half a tank of gas. That’s what I was told by the agent and saw when I took the car. After reading the final statement I noticed I was charged for one gallon of gas. I took it into the office and was told that he would fix it. Well I got my $300 deposit back less the price of one gallon of gas. I can understand if I’d brought the car back empty but according to the closing statement I was not even a gallon short. For that I’m never going to use Enterprise again.
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October 2023 by Stephanie Urias
Fast and efficient customer service, great team at this location.
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September 2023 by John Powers
Professional, friendly staff. Helped me in and out of a great vehicle while my RAV4 was being repaired for 3 weeks. Thanks for a great experience.
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August 2023 by Maria Holguin (Nana)
78385 Varner Rd, P.D. 92211 NEVER GO THERE!!!WORST EXPERIENCE EVER!! We reserved a 1/2 ton pick-up truck for camping purposes one month in advance. We called a week before our pick up date and was confirmed it would be ready. Guess what....we went to pick up the truck today at 9am like we were instructed to do so. We were told they didn't have any trucks available!!! Even tho they confirmed our reservation. They didn't even bother to call other Enterprise places for us. The heavy set guy at the counter just informed us that no other Enterprise had any! We left very upset and disappointed and decided to drive to the Indio office. We spoke with Jerry Miranda-Gomez. He didn't have any for today but could get us one for Monday. Very pleasant, friendly atmosphere, and courteous service. We were pleased we could at least get it on Monday. The other office just told us they wouldn't have any. We will never go to the Varner Enterprise Office again. This was our second time with this type of service.
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July 2023 by Gigi V.
We decided last minute to rent a car. A lot of places in the area had few cars and bad reviews. We found this place located right off the freeway in Palm Desert. RIGO was very helpful we were in and out in less than 20 minutes ! So easy . we rented a brand new Hyundai Tucson for our trip to San Diego . It was so comfortable and a please drive. Upon return RIGO welcome me and made sure I didn't need a ride back home. We were in and out again! I highly recommend for a fast easy no hassle car rental !
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July 2023 by Kera Arias
I've rented from this location on multiple occasions for many years. The staff is always friendly and knowledgeable. They've always had my reserved car type which I appreciate as that hasn't been the case at other locations. I will caution you to give yourself a little more time to pick up/drop off your car as they're typically is a wait.
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June 2023 by Marilyn B.
Great experience I had overall. As a first time renter they were always profesional and explainer well how much the amount of each car plan was. The check in thru the app and the check out thru the location was so easy and straightforward. Even extending the rental was handled all in the app. Very happy with the experience that Rigo provided and as well as the other associate (I believe her name is Maria). All in all, just feel free to ask them questions before your day come where you have to go out into your road-trip!!
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May 2023 by Carrie
Very happy my rental, the staff. Catherine & Rico were very professional. Thank you.
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May 2023 by Bret T.
Worst customer service I've ever experienced at this location. I've used this location frequently. However, it will indubitably be the last. The lack of communication is atrocious, and the concern for customers situis far below any standards I've experienced. A simple, polite comment could have saved time, gas, and frustration. This action caused a disruption to my work day and caused an unnecessary delay in picking up my child from school as well. Left me partially stranded and no offer to make the situation right! Pathetic!
