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October 2023 by Steve R.
After talking to Birdie, I knew I was at the right place to get some help that I need desperately! I am basically bedridden at 72. I wish we could get doctors to come to our house but those days are long gone. But there is a way around this and by talking to these people, they can get you help as soon as you see your doctor at your next visit they will work with him or her whichever the case may be and see to it that you don't have to leave your house to be taken care of! For me, it was a sign. I've been waiting for from my prayers, through our good Lord himself! Please call and ask for Birdie! if she is not available, they've got plenty of other people that can help you out. Please make this call today! You'll be happy you did!
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July 2023 by Susan G.
After 4 1/2 years of using this company for both my mother and sister, 7 hours a day, 7 days a week, (my mother passed away 7 months ago), we brought my sister to live with us 2 weeks ago. We soon discovered her blood pressure, which had become dangerously high, returned to normal. Her appetite is good and she is getting delicious, nutritious meals from her new caregivers. We found out she had been practically starved (half a bagel for breakfast) and the same, monotous food every daiy. Just easy meals requring little preparation. She is receiving excellent hygienic care from professionals she trusts to actually make her feel comfortable in the shower and getting her beautiful long hair that she was constantly told to cut (to make things easier) washed with shampoo and conditioner, and not just plain conditioner which happened a lot and left her with an oily greasy mess. She is growing her bangs out, and when we came to get her, the bangs were literally in her eyes. No one could come up with the idea of putting them back in a clip or barrette....because they just didn't care. I highly suggest if you are looking for a care agency for yourself or a loved one, look elsewhere. If it's a loved one, visit as often as you possiblly can. They have to know they are being monitored. After all these years and thousands upon thousands of dollars we paid them, not even the courtesty of a "thank you" or "good luck." This shows how much they care (I should say don't care) about their clients. You should note that most of the good reviews are from at least 2 years ago, before the change in ownership, when it was owned by Dan and Elaine.
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April 2023 by Dean J.
I have emphysema and I am on oxygen 24/7. Two exacerbations of COPD sent me to two brief stays at in the hospital between March and April 2022. After insurance home health services were used up the second time I realized I needed some extra help at home. I interviewed a few other companies. Right at Home brought Aracely out to meet me. It turned out that Aracely is the perfect match for my personality and what I need to have done. She is very amicable and willing to help me. She has been with me since May 2022 and I could not be happier with her service. I have told many friends about how happy I am with Aracely. Thank you Right at Home.
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December 2022 by Sue K.
Originally we were thrilled with the quality of care that was recieved from Right At Home. Looking at my past reviews made it so obvious how far the agency had fallen in such a short period of time. Elaine and Dan were exceptional, always going above and beyond and treated all with the most respect and dignity. If I called the office as the liason for my dad, even if they were at home, I was either immediatley patched through or they promptly returned my calls and answered my questions in a respectful and kind manner, this was back in 2020 during the height of the pandemic Since that time, with several ownership changes, the quality disapeared along with the care and the compasion for the individuals in care. With age and isolation dad had become more dependant on the kindness of others (paid others FYI) and the turnover was surprisingly high. Many days doing without a substitute replacement, Finally we thought we found our answer in a caregiver who bonded with dad and took, what we thought was amazing care and interest in him In hindsight the signs are right there. She was always in earshot of phone calls and facetime chats, she influenced dad and his disdain for kindness and goodness and belief in the tRump, and she poisoned him through conspiracey theories to the point that he did not get fully vacinnated, against his physicians recommendations. Family in Orange County, wanted to visit however due to the pandemic and the fact that my husband and I were considered essentail workers and dad had a comprimised immune system, he was adament that we not visit, This caregiver scared him, but did not wear a mask nor get vacinnated, We wonder about her background check or how she was vetted. The major flag was when she was overseen trying to access the family trust and make herself the trustor along with trying to sell dads social security numbers and statements to make money. She was overheard at the office by another employee that she had a "rich Jew and was waiting for him to die" Thankfully this employee notified family and the agency who only terminated her, but she is out there and no charges filled Dad has subsequently passed away, and we are finding evidence of missing monies. She had access to dads accounts and his car. Right at Home has not been forthcoming when we asked for account statements. They have refused to engage in a respectful converstaion with us nor taken any responsiblity for the actions of their employee. My advice when older loved ones near care, is to be very cautious, ask for background checks and if something feels off, run dont walk away. Trust your instincts. No one loves your familiy members more than you do
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September 2022 by Kim H.
I have had to go there 3 times now and the staff there seem like very caring people and professional.i really like the gentleman that does the x-rays, he always makes me laugh.
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June 2022 by Jerry H.
My husband was diagnosed with cancer and we needed help. I called Right at Home and they immediately set up the assistance we needed. In a few weeks my husband went into hospice and we needed compassionate service. Again Right at Home was there for us and I had someone all day. The caregivers were experienced, compassionate and made his last days comfortable. I highly recommend this company and not only were they here for my husband but also were here for me which meant a lot!
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May 2021 by Chris D.
Are used right at home for three weeks in April while visiting Palm Desert. As a quadriplegic, I need assistance with my morning routine for about four hours. Right at home was able to meet my care needs very flexibly. My primary care giver was Fred, who is truly a special man and very caring. The other two caregivers who filled in a few times were just OK, relatively inexperienced and they did not know how to use a Hoyer Lift and sling. I also found their rates to be a little more reasonable then some other agencies. I will use them again next time we are in the desert.
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January 2021 by Calvin L.
Smartest decision ever--huge peace of mind and MUCH MORE AFFORDABLE than competitors with the same services. Was referred to Right at Home by an agency for my parents in San Diego. Met with Frank and Leslie, they were super personable and broke down the costs. I call my parents every week and always they say the attention to care is outstanding. They even gave me a bag and personal home care kit--speaks volumes about how much they care
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October 2020 by Scott W.
Right at Home Palm Desert has been providing in home care for my parents for over 6 months and we have been extremely satisfied with the care, companionship and professionalism of not only the caregivers themselves, but Dan and Elaine the owners. There was a bit of a learning curve at the beginning in terms of understanding managing the schedule and finding the right caregiver for my parents. The first assigned caregiver was not a good match for them and Dan and Elaine immediately assigned another to their case. My parents now consider both of their assigned caregivers almost extended family. It was extremely important to us to make sure our parents were safe and comfortable in their own home as long as possible rather than have to transition into a care facility. Right at Home has been a great solution, even helping to get them to their doctor appointments, food prep and light housekeeping. We would definitely recommend Right at Home Palm Desert if you are looking for care for your loved ones.
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October 2020 by Carol R.
I do not know what we would have done without Right-At-Home. For the last 3 years our mom has had reliable caring people serving her needs 7 days a week. Elaine and Dan are accessible and keep a close eye on everyone. They deserve a solid 5 Star review.
