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February 2024 by Me too
Just checked in this is the worst hilton hotel room a d they said no other rooms available, Aileen we had to talk to management in the morning. The room was one of the dirtiest rooms I've ever stayed in. White Stains on the couch, and stool with wooden tray. Bits of trash on floor and throughput the hallway. However until we wanted to check out then they were able to contact management . No rooms available no upgrades, this is the worst birthday weekend ever. She said she called the manager and we were waiting in the meantime another customer came in she help him. Still had us waiting then she claimed the manager said it's OK for us to check out, went to the room gathered our suitcases and came back gave her the key cards with the room number on the cardholder. Yet she gave me a receipt with another guest name and info, I didn't noticed till we were going out the door to the car. Came back and informed her the error she made, then she states I told her room another room number other than what our room was .I informed her I never said anything about a room number. The person who's name is registered handed her the card with the room number on it. Then she asked what my name was I said it doesn't matter, then she stated my name. I said you knew what it was in the first place. We stay at Hilton every time we travel and every year for my birthday. This is by far the worst Birthday ever No stars
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February 2024 by Tanya C
This hotel has seen better days. Our room was worn down and sad. Upon entrance the dining table had laminate chunks missing from it and the couch was torn at the seams. The best part was the broken air conditioning that kept the room at a balmy 76°. I pray that the sheets were clean because the walls in the bathrooms had stains on it. Oh and the elevators were no where near the entrance and there are no signs to even tell you where they are. Do not recommend. Worst Hilton I’ve stayed in yet.
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February 2024 by Normand Hébert
Another Hilton disappointment! Hotel lobby is a sterile mismatched, overfurnished and too brightly lit room that looks like some chaotic conference room. building is all banged up, trim, flooring, paint, doors damaged. stayed in "suite" 349. walked in to find the maid left her broom in the living room. Heater in living completely broken, HVAC in bedroom malfunctioned so as to make it impossible to keep room comfortable. Tv remote did not work well. living lamp broken. what a waste of money. motel six would have been as nice and alot cheaper. pet fees $75 for ONE NIGHT STAY!
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February 2024 by ana padron
Probably one of the worst I’ve stayed at. It was dirty. I got there and my room wasn’t ready, after 3pm. Way too pricey for the quality. If you have an opportunity please go somewhere else and save your disappointment.Rooms: The room walls were dirty.
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February 2024 by Big Kev
They have roaches in the rooms.
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February 2024 by Felicity
Very quiet place. Kind of in the middle of no where. About 15ish mins to the main drag of Palm Springs which was perfect! Wish my stay was longer to utilize the kitchen, which was impressive. Breakfast included was a little lack luster. I'm used to more hot food options at other Hiltons where this morning, they just had taco looking cheese omelets and sausage patties. There's also a little dog park at the edge of the parking lot.Rooms: The rooms are like a studio apartment.Safety: Even tho the property is kinda in the middle of no where, I felt safe. Chose a room where I could see the parking lot to my car.Walkability: There's only 1 elevator that's in the middle of the two wings of the hotel so it's a trek to your room if you're at the end of a hall. Definitely reccomend parking by the entrance so you're not walking down 2 long hallways like we did thr first time.Food & drinks: Free breakfast wasn't as extensive as other Hiltons I've been to however it worked!
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February 2024 by Alicia Johnson
This hotel has a lot of potential. It’s in a great location and I will say the staff is really friendly and accommodating - but for goodness sake they need to have these hotel rooms deep cleaned! At minimum. Honestly, truly - the hotel needs to be renovated. Rooms need an update. New carpet, furniture, sinks/bath, and decor. Everything feels just dirty and worn enough to not feel comfortable. If renovations are not possible then at least deep clean. That is cheap!
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January 2024 by Jay Snyder
Checking in for 2 rooms and requested room on the west side away from the road traffic. They placed us directly on the east road with one of the rooms on both Cook Street and the side street, so a lot of noise. One of the rooms didn't have hot water. Mentioned to manager on check out and no acation.
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January 2024 by Melisa Pehrson
Rooms were clean and very spacious.I loved the height of the ceilings on the main floor.
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January 2024 by Debbie Manriquez
Rooms are nice and large. Close to freeway. We were given a room upgrade which was super nice and much appreciated. Room amenities are great including a full size refrigerator, small cook top stove, microwave, dishwasher, cookware and tableware. We had two bedrooms and a living room which included three ac/heater units. All were in good working order. The two bathrooms were nice with separate private toilet and shower from the sink vanity area. However, the dinning room tabe was all scratched up and in need of replacement. As well as the the carpet throughout all three rooms, especially the living room, was frayed and in need of replacement. I would have given 5 stars for the room but the condition of the carpet cannot be overlooked.
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December 2023 by Serdar Seyhun
Convenience located with wonderful staff. Coffee is available all the time and the free breakfast options in the AM are very reasonably presented.
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December 2023 by Nash Mendoza
Nice place to stay when travelling for work. Having a kitchen in the hotel suite makes it more convenient. Digital key not working.
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December 2023 by Tom Polinko
Very disappointed in this Hilton property. Our room had a couch with a hole in it- a stain on the ottoman in the living room, and the room needed to be painted. The breakfast was unacceptable… The biscuits were not completely cooked and the potatoes were soft and mushy. The raisin bran was great.!
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November 2023 by Dang Vu
Wow, the reviews I read regarding no hot water was 100% true! Reviews from 3 wks, 5 months, and 8 months and now today all are consistent with no hot water. How is this acceptable?? Apparently they don’t think it an issue that needs fixing. On a good note, there was one free EV charging station in the adjacent parking lot that I got to use.
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November 2023 by Angel duenas
This location has been a breath of fresh air in our hotel experiences. Miguel, the breakfast attendees, and the house keepers were extremely helpful and friendly. Miguel went above and beyond to accommodate our requests. Showers were nice and hot which was a small concern for us when we noticed a couple reviews had mentioned them being cold. Not the case in both the rooms we booked. Would highly recommend and stay again. Thank you Homewood suites team and Hilton!
