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December 2023 by Brad W.
Lee, Rita, and all of the technicians at Gerber genuinely care about their customers, and the repair work is literally undetectable. My vehicle was restored so completely, it looked as good as the day it rolled off of the assembly line. They worked seamlessly with my insurance company, making the whole process very simple.
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November 2023 by Chantelle B.
So, I was hit in July. They were so busy my van had to be transferred to their San Bernardino location (we won't get into that) but anyway, they managed to fix it in a timely manner thanks to Todd and Rita. Working with them was great. They took care of any and all problems with my brand new vehicle, got me a rental no questions asked, they treated me with respect and it felt real. Not like most places seeming to only care about money (Toyota dealership) they took care of everything no charge, no complaints, no fighting back. I would recommend this location to anyone. Thanks for taking care of my brand new Sienna like it was yours!
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November 2023 by Bruce Plush
Lee and his team were Fantastic. They did everything they said they would do in a timely manor. Kudos Gerber collision.
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October 2023 by Billie-Jo Ramirez
Gerber did an outstanding job repairing my vehicle. Lee made it very easy from the beginning. Adrian kept in constant contact and they were able to complete my repairs more than a week ahead of schedule. They returned my car looking fabulous and even cleaned not only the outside but the inside as well. Highly recommend!!Service: Body & Trim
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October 2023 by Billie-Jo R.
Gerber did an outstanding job repairing my vehicle. Lee made it very easy from the beginning. Adrian kept in constant contact and they were able to complete my repairs more than a week ahead of schedule. They returned my car looking fabulous and even cleaned not only the outside but the inside as well. Highly recommend!!
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August 2023 by Ray Edey
I selected Gerber because they are on the list of approved shops for State Farm and I needed some significant body work after being rear-ended on the freeway. I found their service staff highly courteous, friendly, and efficient. Their communications are excellent.Service: Body & Trim
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July 2023 by Ray E.
The staff at Gerber Collision is friendly, courteous, and very efficient. I had been rear-ended in my new Chevy Tahoe and it required substantial work. They did an outstanding job. The workmanship is superb and the customer service excellent. The car was ready as promised and looks as good as new (which it was). They go the extra mile to ensure the vehicle is restored to its original state and they keep you informed.
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June 2023 by David Brown
They met my expectation, pleasure working with them in getting my car looking new again. Thanks to John Long and teamService: Body & Trim
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June 2023 by Isaac W.
If you are looking for quality work done right the 1st, on time, at a fair price, go somewhere else. After being quoted 9k for my sand damage claim for basically 1 side of my veh, first they said I'll prob need to submit a 2nd claim. Then they said we'll look closer once it's in the back. Then about a month later they said it was finished, but new total billed to my insurance, AllState was over 14k. Problem is, not one additional part or work from the initial estimate was done on the passenger side. I know insurance fraud when I see it, I know inflated labor hours to justify the higher final bill. Gerber tried to use badly refurbished parts, installed parts as new that clearly were not new, and provided excuse after excuse. Even tried to say the pits in the "New" windshield must have occurred during the 1.5hr it was parked out front waiting to be picked up. After one call to AllState regarding their authorized repair shop, my vehicle was back in the shop for another almost 2 weeks. So about 6.5 weeks later only after complaining to AllState about the poor service and lies at Gerber, did we get our vehicle back almost right. I will say as a sorry to us, Gerber did have several small door dings around the vehicle repaired even though they initially asked for and additional $300 out of pocket. Shoulda billed that into the other 5k worth of work they didn't do. As a over 20 year customer of AllState, due to their relationship with Gerber, I will never use this company again. I still have loud wind noise that we didn't have before, but I would rather deal with that than deal with Gerber Collision and Glass again. I don't normally Yelp, but you guys at Gerber deserve this one.
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March 2023 by Cali Earth
These guys are awesome, so glad I chose them. From the awesome customer service in the front (Rita) to the estimator. Although it was slightly concerning that John Long is a Cowboys fan (haha), he looked past my Green Bay Packer heritage and hooked my Jeep right up! Took no time, and they got it right to me before camping.Thanks Guys, we’ll be back!Service: Body & Trim
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January 2023 by Ryan Parkes
Go see John Long and he will take excellent care of you and your vehicle. I've been taking my personal car and work vehicles to this location for years for any body work needed.Service: Painting
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December 2022 by D Peters
Very pleased with the team who repaired my car. They communicated the status of their work regularly, the final bill was exactly the same as they estimated, and the ease of working with the team was extraordinary. I highly recommend Gerber.Service: Body & Trim
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December 2022 by Dennis
Very pleased with the team who repaired my car. They communicated the status of their work regularly, the final bill was exactly the same as they estimated, and the ease of working with the team was extraordinary. I highly recommend Gerber.Service: Body & Trim
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December 2022 by Cynthia C.
Rita, John & Sheldon went above and beyond my expectations! Starting with Rita staying on the phone with me and giving me directions to the shop to Mr. Sheldon taking time to assist me right before closing and explaining the process/time frames to get my car fixed and John communicating with me via email when my vehicle was ready to be picked up. Besides receiving excellent customer service the job performed on my vehicle was immaculate! The bumper looked amazing and Sheldon kept his word when he said the paint color (which was my biggest concern) would not be an issue and matched perfectly. Rita called enterprise and arranged to have me picked up and I really enjoyed our conversation while I waited in the lobby. I was offered coffee and water while I waited and the facility was clean and very well maintained. The team was courteous and professional, communicated efficiently amongst each other and with me, knew what they were doing and an absolutely pleasure to work with. Gerber Collision Palm Desert has gained a life long customer and I will be referring all my clients and family members to this location.
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December 2022 by Herb L.
Gerber Collision & Glass in Palm Desert has done two OUTSTANDING jobs repairing my 2018 Hyundai Elantra! In May of 2022, they quickly replaced my broken Passenger Tail Light. Amazing!In late November 2022, I discovered that some UNKNOWN JERK left a 3-foot "S" scratch on my right-side rear door. What a jerk!On December 1st, 2022 I drove my scratched Hyundai Elantra to my TREASURED repair team at Gerber Collision & Glass - Palm Desert. Heavens to Murgatroyd!... in 20-minutes they completely removed the ugly scratch and left the door looking brand now.I Highly Recommend anyone with a damaged automobile take it to Gerber for their Outstanding repairs!H. W. Benjamin Larson
