Kaiser Permanente Member Services provides care through many physicians and surgeons who are described as amazing, empathic, knowledgeable, prompt, caring, compassionate, understanding, and genuinely caring. Patients report excellent treatment and positive results over many years for numerous illnesses and accidents, including specific praise for orthopedic surgery and knee replacement. The care is considered some of the best, with needs always being met and great care available. The service offers many ways to get care from home, including e-visits, phone, video appointments, and email. Members can call to talk to a licensed care provider 24/7 with concerns about a specific health condition or call an information line for general questions. However, one criticism is the lack of telephone availability for appointment and advice nurse services, with waits of up to five hours sometimes reported. Overall, patients recommend Kaiser Permanente, stating they have had nothing but the best care and would recommend it to anyone.
Horrible experience with Kaiser after getting injured in Palm Desert.
September 2023
Between waiting on hold and being transferred many times I was on the phone for 45 min and didnt even start my inquiry, then I was hung up on. They are horrible.
March 2023
I desperately need an appointment with a doctor in addiction medicine. This has seemed impossible to obtain. Please, I really need help. Thank you.
