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March 2024 by salvador herrera
Damián was great came from sunglass hut to lensescrafters way better service
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March 2024 by Kathy Gillies
Jaina and Michael are great. Came in and got 2 new pairs of glasses, and my prescription was a little off, I came in before the 30 days and set up an appointment to get a recheck, and my prescription was changed slightly, and they ordered my new lenses, at no cost to me at all.. and the dr's are really nice.. it takes some time to get and fit you for new glasses.. and the staff here does a great job.. It's not the type of job that you can do several people at one time.. as they need to be adjusted, etc.. Glasses are expensive, and they need to be right.. appointments help with the wait times.. and lenz crafters have the best selection of frames.... It's worth the time and money to have a great looking and fitting pair of glasses..LensCrafters is my place to go..KG
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March 2024 by P Cee
Went on a weekday afternoon recently to hopefully order new glasses and the staff was completely disinterested in helping me. When I asked a question, I got a very frosty reply.Strangely, multiple people were all helping another customer....tried to wait patiently for a bit but eventually realized no one was going to help and walked out.Really bummed as I was hoping to take advantage of the sale, but oh well.
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January 2024 by Jeffrey Breslaw
I was extremely pleased with my Lens Crafters' experience. My eye exam appeared to be very thorough and the doctor and his assistant were very friendly, professional, and knowledgeable.Michael, the eyeglass specialist who assisted me, was extremely helpful and made my purchase most pleasureable. I look forward to returning in a few weeks to retrieve my new eyewear!
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December 2023 by Ashley Mendoza
Janina and Michael were so helpful today!I was looking for spring loaded glasses and Michael was so patient with me as I searched for the perfect pair.Janina ultimately finalized my transaction. Great energy and made sure I was taking advantage of all insurance discounts.Overall, very positive experience at this location.
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December 2023 by Hems of Hope Nancy Rubin
Thank you Janina! Were it not for your kindness, patience and laughter, I would not be getting two new frames and new lenses (that never happens$)! You made a usually stressful outing fun, successful, and confirmed that of the many choices for glasses shopping, Janina, you are the best! Lens Crafters, best hire ever.
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December 2023 by kevin osborn
They push new frames no matter what.I wanted to re use some that I love, they were like….. ummm well they will probably break if we reuse them.I have several pairs of this frame, and have put new prescriptions in each elsewhere…no problem .The other is that they almost never answer their phones.Lastly, they LOST my prescription, and have no record of me ever being there.In the end, they did reuse my frames, and they are fine.I paid over $1,000 for my new lenses. I called a couple months later because I lost my prescription , I wanted to get a copy from them . They said I was not in their system. Further, they agreed if they had it they would email it to me.For those who don’t know, this is a HIPPA violation.It needs to be faxed, or picked up in person with proper id.Bottom line …Don’t go there unless you want to be treated like a number and don’t mind a very corrupt corporate approach.
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December 2023 by Stephen Swayze
May be the best service I have ever received at any LensCrafters. Janina was exceptionally knowledgeable and helpful. A very pleasant experience.
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November 2023 by Susie Core
I went into LensCrafters while on vacation in Palm Desert, to see if they had eyeglass cases for sale. We were greeted by Janina. I showed her my sunglasses and she gave me a case. She was So Nice!!Thank you Janina and Lens Crafters for Great Customer Service and making my vacation even better!! You're Awesome!!
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October 2023 by Dianna Ploeger
I hadn’t been in to this store since before the remodel. I must say a 100% improvement! It’s very clean & organized…but most of all, it is very appealing.I went in to get a pair of sunglasses fitted better; what I ended up doing was purchasing (2) pairs of glasses!The woman who helped me, Daniella was fantastic!
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October 2023 by C Paciocco
Went in today with my glasses that had been stepped on by accident. José helped me out by fixing them. The glasses looked brand new when he was finished. Customer service was 5 star all the way. Would highly recommend this store for all your vision needs.
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October 2023 by Kara
Always amazing! I am able to walk in and everyone is so helpful in helping me adjust my glasses, even though they were not purchased from Lens Crafters. They always help! Thank you!
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October 2023 by Leo Posada
I had an impressive visit with them, I was greeted when entered, they explained everything about my insurance, helped with the selection of my glasses to feet my face. I definitely recommend LensCrafters.
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October 2023 by Bill Wagner
worst customer service. soent over 700.00 on glasses. was texted and told all three pairs were in. upon arriving, only two pairs were ready and one was wrong. the manager said, the tech made a mistake but never sorry. i dont know how this manager has that job. wow skip this chain and find someone who offers customer service. stay away.
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September 2023 by William W.
worst customer service. soent over 700.00 on glasses. was texted and told all three pairs were in. upon arriving, only two pairs were ready and one was wrong. the manager said, the tech made a mistake but never sorry. i dont know how this manager has that job. wow skip this chain and find someone who offers customer service. stay away.
