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April 2024 by Anthony C.
The service here was phenomenal. David really shined as he helped me through the process of selecting the proper footwear so I that could have a pain-free life.. so much gratitude to David and Erica for their assistance. Highly Recommend
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March 2024 by Robin S.
The store was so helpful in determining a good walking shoe for my husband and also a pair of sandals to wear around the house instead of slippers. They did an analysis of his feet to determine where the pressure points were to narrow down the selection of recommended shoes. Maria was extremely helpful, personable and friendly. It was a great experience! Highly recommend this store.
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January 2024 by Todd N
This store is amazing and so is the staff. I went in today looking to find shoes to help with my severe foot pain/plantar fasciitis. I walked out with exactly what my feet needed to start feeling better. The new shoes and insoles that I got are perfect and the price wasn't overwhelming. The staff are very knowledgeable and will help you find the right products for your foot issues. I plan to come back once a year to get new shoes and insoles. Overall this was a great experience and I would recommend this store to anyone who needs help with hurting feet.
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December 2023 by Emily Francona
Visited the Palm Desert store earlier this month to return a set of insoles that did not work out for me. Though I had purchased it several months ago, I was unable to return them until I got back to the area this month. After some research, the assistant manager was able to offer me an in-store exchange - valid only that day. Fortunately she found a suitable pair of very comfortable Aetrex sandals, of which I had already purchased two pair earlier in the year. A satisfactory solution for everyone!
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December 2023 by Williette D.
The Palm Desert location is one of the best Lucky Feet stores! They treat you with respect. Once, went to the Redlands location and the manager gave us NO respect and was totally overlooked because of possible racial issues. The Redlands manager was also rude!! Never did we receive that reaction in any of the Lucky Feet stores. Palm Desert is one of the best Lucky Feet stores with customer service!!!
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November 2023 by Jennifer K.
I went to this store last week in desperate need of a specific work shoe called MaryJane shoe. I worked two days with the wrong shoes and my feet were KILLING ME! I went to the Mall and nothing at all. Started to panic because I knew there was no way I could work another day with the wrong shoes. My friend recommended Lucky Feet. Drove over on a Friday night got there and they were CLOSED I was 8 minutes late from closing and I couldn't see the shoes I needed. Long story short the two girls working there saw how desperate I looked lol and and actually let me in . I purchased the shoes and a insert $237 later I was so happy my feet were lucky lol because these awesome girls took the time to help me even when they were closed and tired too. I'd RECOMMEND THIS PLACE 100% my shoes are great but their service and willing to help was even better. Thank you ladies I'll always remember this.
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November 2023 by Mariann S.
Great selection great shoes. Lucky feet are the only shoes I buy. So far only bought sandals. This was my third pair.
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October 2023 by angela olsen
Great customer serviceGot me in Hoka shoe and pads. I have scoliosis and needed shoe like this. Also the sovella for around the house. Loved the whole experience
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October 2023 by JC D’Saints
My first time here and I am blown away by the BEST customer service from a shoe store EVER! My daughter who has had very painful heels was told by her physical therapist to get a pair of Hoka. We called many shoe stores here in the desert and Lucky Feet was one of only two stores in this valley that carried this brand. I am so happy that we ended up here. Tanya did a foot analysis on our feet. We found out my daughter has severe plantar fasciitis and Tanya made it her mission to find the perfect shoes that gave her so much relief. Tanya was very knowledgeable, informative, patient, incredibly helpful and she even created a special heel cushion to insert in my daughter’s shoes to make sure her heels feel better with every step. I was so impressed by the way my daughter was walking with much improvement that I also bought a pair. Monica and Tanya - they really care about addressing your feet concerns and they truly HELP their customers. Thank you!! We will be back for sure- you have made this our favorite shoe store!
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October 2023 by Doug Velberg
My ever first visit. I am perplexed how professional the staff are. You're kindly greeted as you walked in. I like that very much. There was no purchasing pressure during the fitting. The lady that helped me (sorry I forgot her name), was kind and professional, made me give her a hug upon purchasing 2 pairs. Good bye Amazon. Thank you so much.
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October 2023 by Rick Elliott
This place is amazing. Tanya helped and got me not only set up with new shoes to help with my plantar fasciitis but corrective flip flops for around the house as well. So stoked on my experience here. Customer for life
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October 2023 by Bernie Weslow
First time visiting this store…. Erica helped with my purchase of my first pair of Hoka walking shoes. She was very knowledgeable and service-oriented. I will definitely be back!
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October 2023 by Heather Burns
Extremely helpful and friendly staff.I struggle with having bunion pain and picking new balance 1080 fresh foam seem to be the perfect fit in comfort ,breathable and toe box room.This seems like it should be a perfect shoe to wear eight hours walking on concrete all day.
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August 2023 by Preserve 29Palms
Great selection of shoes and fabulous customer service. Lucky shoes is #1 on my list for everything comfortable.
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June 2023 by Quick Sap
The Palm Desert store has gone through 3 managers/outstanding employees who take the helm over the last 9-12 mos. The orthotics I paid for were "rush-order", and yet it took 4 weeks, when it should have been in the shop within 2 weeks. They wouldn't have delivered the orthotic in 4 weeks if I hadn't constantly called and inquired. When it arrived, the first thing I noticed was the orthotic wasn't posted in the heel properly, to which I told the manager this needed to be sent back to the orthotic lab. They instead put cheap cork around the heel, and naturally this broke down leading to inversion/eversion of the calcaneus, which means my heel is wearing out the back of the running shoe in 6-8 weeks ruining my $200 shoes multiple times. If the orthotics are constructed properly during manufacturing, the heel post is imbedded into the orthotic. Furthermore, the shape of the arch wasn't mine, because the manager had changed it to her liking, which contradicts the natural impression of my foot. To no avail the orthotic was uncomfortable and had to undergo revision in the shop. Too much nonsense.The pressure plates work quite well in the shop, there's a highly limited number of shoes for men, especially the color selections.The staff are friendly, however, nice doesn't compensate me for the time and money I've lost.Suggestion: If you have good health insurance, avoid this place at all cost and head to a local DPM or Orthotist with your Rx, and one that has a 3D scanner, unlike this place & Dr. Wehrli, they're still using foam boxes, which are not as accurate as 3D scanners.For anyone without insurance, this might be a decent option as opposed to all the out-of-pocket fees with the DPM office, although, there is other game in town.