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December 2022 by Ron L.
Jim was a nice guy to work with when buying my mattress, BUT he promised me 4 pillows that were to be delivered with the mattress. Pillows didn't come and after several phones calls, I'm being told they are out of stock.
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September 2022 by Somer Stewart
Spent over $1200 for a bed that flips up if you sit on the end of it (I weigh 120lbs). I called less than an hour after the delivery to tell them this and was told to prop up the end with boxes or books. Ridiculous.
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April 2022 by Susan D.
My husband and I needed a mattress by the end of the day. It was already 3 pm. We rushed to Mattress Showroom. Gabriel warmly welcomed us and showed us what was in stock and available for same day delivery. Within an hour we were out the door with our receipt in hand. Within two hours our new bed was being set-up in our home. That night we both slept like babies! Gabriel did a spectacular job for my husband and I. There was no pressure. He was knowledgeable, personable and efficient. The delivery crew was there and gone before we knew it. Thank you Mattress Showroom!
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March 2022 by John Runion
Since 2007 I have baught 2 Diamond Beds from Mattress Showroom and I wont go anyplace else.I have also sent 2 friends to Mattress show room and they also enjoyed there experiance and baught beds from them.I'm satisfied and so are my friends with there service, friendliness, and helpful advice.
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January 2022 by Derek W.
I had a great experience here. I came in on a Saturday, explained what I needed, and within 25 minutes they connected me with exactly what I needed. It was delivered seamlessly 48 hours later. Highly recommended.
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October 2021 by MJ J.
Very bad experience unfortunately. I called in and the first guy seemed like a super nice guy. When I came to the store, the second guy's face dropped when he asked me the quality I wanted and I simply told him 'the cheapest'. He then began trying to sell me a $1,799 mattress instead of the $499 mattress explaining over and over that he had only these two in stock and that everything is in the warehouse - his attitude was short with me and I told him I'm an attorney. I'm going to pray about this and I may sue this store and corporate for violation of the Civil Rights Act and consumer fraud under the California Business and Professions Code. I feel sorry for this guy actually. It's tough being a mattress salesman, but my father is dying and I'm under a lot of stress paying for his medical care. So just wanted an affordable mattress. Not looking for a hard sale.
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May 2021 by Gary Mergelkamp
Jim was a great salesman, great product with 2nd day delivery!
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March 2021 by Jackie Devereaux
Loved doing business with Judy. She is very knowledgeable and kind.
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December 2020 by Mark S.
We went in to get some information about a new mattress and left with a new Sealy Posturepedic Copper Hybrid mattress. Gabriel was a great salesman. He methodically took us through the different options, explaining the advantages and price differences of each. He helped us find the perfect mattress at the best price. We never felt pressured or uncomfortable throughout the process. He worked with us on the delivery and we could not be happier with our purchase. Gabriel deserves all of the credit for our purchase.
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November 2020 by David Girard
My mom bought a new bed and was told she had 120 days to test it and could trade it in. Judy the sales person refused after 3 days
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August 2019 by Keegan Mickleson
Sales associate was rude. She seemed to be annoyed that we were even there. No help at all. Would give 0 stars if I could.
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August 2019 by Juan Duenas
Great customer service! Gave me freePillows , paid for my taxes and free next day delivery! Would totally recommend to any first time buyer!
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May 2019 by Yelper I.
Started in Palm Springs looking for a bed. Ended up down in Palm Desert at Mattress Showroom late on a Sunday. Judy was right to the point, so helpful and a nice person. She made it all happen cutting to the chase. And, she's very generous with cookies too which I very much enjoyed. Been about a month now and the bed is great, the delivery team was great and Judy was fantastic. Thank you Judy.
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May 2019 by Alex G.
Gabriel was immensely helpful as we demo'ed multiple options. We were impressed by his knowledge and recommend this store. We have delivery of a S&F mattress in a couple of weeks which was perfect for our schedule. Lots of options in PS, Cat City, RM and PD but we feel like we found the right one.
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April 2019 by Willard N.
We bought a mattress here in Palm Desert last week. We were promised it would be delivered today. That didn't happen!!! :-( So we called the store and were told they would find out when it would be delivered and they would call us back. No call back!!! This is no way to treat a customer!!! Don't believe Mattress Showroom's promises!!!
