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March 2024 by David R.
In regard to Michael's customer service...wait, there isn't any! If you call, no one picks up the phone. Or they will pick up and then hang up to get rid of the call. I had to wait in the long line at the cash register, with only one checker just to ask a question because THERE WASNT ANOTHER EMPLOYEE VISIBLE IN THE STORE. Their employees are clearly not trained as they consistently don't know where items in the store are located. Is the store managed? Apparently not.
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February 2024 by Ima L.
Stopped by at 8:20 PM and the doors were locked. Two employees walked past but would not make eye contact. Double checked the door and then the website to see what time they close on Saturday evening and sure enough, it's 9 PM! I called to see if maybe the door was not working?! (Hey, you never now!) I was asked to hold while they put me on hold and waited for about five minutes before giving up.
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December 2023 by Jennifer M.
They often answer the phone then hang up. They will charge you to frame a picture but won't cut it down to fit frame, they asked me to do it. Strangest experience I've had with framing but there are very few choices for large frames in Palm desert. I think that's why they get away with the worst service.
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November 2023 by gloria zapata
This Michael's location is ALWAYS so neat and orderly. When the checkout line is long, they always do their best to move it out as quick as possible!
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November 2023 by Rosaura Gonzalez
Excellent service. I love to buy yarn here
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October 2023 by Jim Hardy
Popped into Michael's with the little ones for some shopping, and to our pleasant surprise, we stumbled upon a complimentary activity class for the whole family! The joy of crafting friendship bracelets together made our day. Their staff went the extra mile, even fetching a few items from the store floor to help us finish our creations. An unexpected and delightful experience! Highly recommend for family-friendly fun!
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October 2023 by Flufferstuff_the_Blameless
They have lots of good art supplies to make beautiful things.
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September 2023 by Heather Wong
Very clean store and helpful staff. Convenient location.
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August 2023 by Ashely Boughner
Had a lot of great items and staff was helpful and friendly
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July 2023 by XoXo, love, Deborah
This location was exceptional! Very organized and stocked well. Easy to maneuver through the store. Easy parking!
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July 2023 by Gillian Button
Store closed at least 25 minutes early. I wanted to run in to grab a few tubes of paint…but I guess not:(
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May 2023 by v c
Very small in comparison to the others out in the desert. Not a lot of inventory as well. At least the restrooms were clean.
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March 2023 by Jay A
Excellent arts and craft store. Also has a great selection of little knickknacks as well. Love Trader Joe's too! Only thing I dislike about this area is the parking lot is always overcrowded and full. People zip around here aggressively trying to find a good parking spot. Be careful and watch out...
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March 2023 by James Leavitt
Extremely helpful and patient. Particularly when they caught me making out with my girlfriend, or tripping over stuff because I was staring at her sweet body. What else would I be doing at Michaels?
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March 2023 by J M.
Michaels is a UPS drop off location. Unfortunately, the staff is not adept in this department. I walked in to pick up my UPS drop off, since I had already received a text that it was dropped off an hour and a half before I got there, with the name of the person who received it. The derelict employee named Leticia told me that it had not been dropped off, simply by looking at her phone. I told her otherwise, but she said it was not at that location and wouldn't be for a couple of days. I called UPS and verified once again that it had been dropped off. I walked back into Michaels and told her, at which point she finally looked inside the drop off locker, and saw that it was right there in plain sight. It would've been so easy for her to have done that in the first place. A little common sense is just good business.
