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July 2024 by Daria Bu
I scheduled my wedding makeup and was VERY worried. But I trusted Jacqueline. Honestly, I didn't expect the makeup to be so beautiful! She listened to everything I said, and we discussed every little detail. She is a professional and did an amazing job on my makeup; it looked stunning in the photos . I am grateful from the bottom of my heart.
Highly recommend!
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April 2024 by Janet Lerch
I was shopping over the weekend at the El Paseo store in Palm Desert. There was a small misunderstanding and Tania the manager immediately set everything right. Such good customer service, thank you Tania I really appreciate that. Very understanding and very friendly as well. It is people like Tania that keep me coming back.
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March 2024 by Darlene M
My niece and I went to Sephora on 03/08. To start the lady that asked me if I needed assistance didn’t return to help me after 5 minutes said “ I’ll be back” when she returned she had a very nasty attitude like I was bothering her! Made me feel extremely uncomfortable. Her name was Tania! Tania kept staring at my niece like she was annoyed of a toddler being there. I asked Tanya if my concealer matched my skin and with a blank stare said “yeah” which at this point I felt uncomfortable and unwanted. If tania did not want to assist me and had personal issues with one, a toddler in store and two was having some sort of problem in her own personal life she could have had someone else help me out. Managers should do better training! I will be also contacting corporate over this matter! I don’t know if she was discriminating me because I was young and with a small child or probably felt I couldn’t afford Sephora products for her to treat me this way! I hate confrontation but after speaking with friends I will start with this review and move forward. On the positive side the cashier that cashed me out was nice.
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March 2024 by Rosanna B.
Love my new goodies!!! Mercedes did a skin test and found my new foundation with SPF!!! The match was perfect and I also learned that my skin is a bit dehydrated and there were products recommended for me! I love the options for my skin and I love how friendly and helpful she was!!! I hope you're all as lucky as I was to have Mercedes help you find your beauty routine!
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February 2024 by Dalia C.
Thank you so much mina for your help today i loved the shade match. i'm coming back for the hourglass concealer !
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January 2024 by Wendy A.
I had no choice but to pop in quickly and the girl with the blonde highlights and pigtails at the door working Saturday 1/20 at about 5:30 just stared me up and down as I said hello. Skip this store if you can.
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January 2024 by Amanda E.
Make sure to check the product before you leave the store. I'm from out of town. Back in my town today, went to do my makeup, opened my "brand new" Anastasia of Beverly Hills eyebrow pencil and the stick from the dispenser is missing! No eyebrows for me I guess. Thanks El Paseo Sephora for your due diligence.
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November 2023 by Jeanette G.
Worst make up people ever. Went to this Sephora store and the woman left me in the middle of my appt because she had to break for lunch. Another make up artist completed the job and honestly, she thought it best to redo some of the other persons work! On top of this, it took forever. It was all in all a terrible experience. I cannot recommend.
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November 2023 by Justin Davis
Mina was very helpful and friendly!
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October 2023 by Shaniece Degazon
This store is a great size and carries a lot of products that I didnt even know about even in the clean makeup category. 4 staff members helped me during my visit. They also have free parking lot parking available across the street or behind the store. I also appreciated that a lot of things were in stock that i needed and they were proactive in letting me know that i had points on my account to use towards todays purchase. They so offer makeup services again.
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September 2023 by Robert Lazo
Brought my daughters in today and they both found everything they needed and more...lol. The store has a very wide selection of products and my girls were quite content finding what every other smaller sephora shops don't have due to having smaller or less inventory. The customer service is on point w all the staff more than happy to assist any way they can. In the end my girls left very happy and they both said they will come back to this location from now on to shop instead of running around to every other sephora.
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July 2023 by Lucrezia Thompson
Great as always
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July 2023 by Marcia Dickerson
Surprised that they don't carry nail,/manicure products.
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May 2023 by Ajla T.
The worst experience I had at Sephora so far. The girl Aryana was so rude and not professional. The place and such a brand like Sephora doesn't deserve to have people like Aryana to be representing them !
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May 2023 by Tara H.
Was in here today. There were two employees walking around. No one greeted me. I walked around for ten minutes. No one came to help me. As I walked out the door they all said thank you have a good day. I'll take my money elsewhere. Just because I'm not a rich old white lady doesn't mean I can't shop here.
