-
January 2024 by Bob Loro
He wouldn't even let me send him photos and measurements of the headboard I need reupholstered. Without ever seeing anything, he just spit out a price and said "too much huh?"
-
November 2023 by Elizabeth Young
I took my sofa cushions on my slip cover sofa to have new cushions made. All he did was place extra stuffing material inside each seat and back cushion. So when I removed the covers to launder, all the loose stuffing fell out. I paid nearly $500 for this mess. Very disappointed in this business.
-
January 2023 by Suzie Stranik
Seranno's reupholstered my leather sofa and I couldn't be happier. I picked out the leather and a corresponding fabric from his samples, the fabric arrived a week later, and he was able to complete the work the following week. Great value for quality work! I also found Mr Seranno quite fun to work with. If I have any future upholstery work to do, he'll be my man!
-
October 2022 by Veronica C.
I first went to Mr. Serrano's shop back around August 11, 2022. He showed me samples of the different fabrics and colors for my 4 high chairs and 6 dinning chairs. I decided on the fabric "Mendel" and color is Turmeric. Within 2 weeks the material was in and his work of art was delivered on September 3rd, 2022. Best decision ever, Mr Serrano truly brought these chairs back to life! His work is exceptional. Thank you Mr Serrano! Si se puede
-
July 2022 by Chris F.
Very Rude. I called and asked for help on a chair and the owner told me he was worried about liability and wouldn't even look at it. I was surprised that he treated me the way he did, take a pass!
-
March 2022 by Kae Hammond
I had sofa and chair reupholstered and cushions made to fit dinning chairs. The quality of work was exceptional and completed within time quoted time. I could not be more pleased with the results and will only work with Serranos!
-
March 2022 by Allie K.
He refused to do what he consided a complicated reupholstering of a loveseat, when Rodriguez Upholstery had total confidence, gave us a good price, and had the job done perfectly in less than two weeks. (At least he communicated!)
-
January 2022 by Kirsten L.
Had my bar stools recovered, beautiful job. Also refilled my sofa cushions. CAUTION: DO NOT GO ANYWHERE ELSE.
-
January 2022 by Peter P.
The worst phone service ever! The guy who answered should know most people who call dont know what kind of service they need. He should take some customer service classes.
-
October 2021 by William Herrick
Small mom and pop shop. The owner looked at the chair we brought in, I thought we should have thrown it away. He said, "I solve problems. " 20 minutes later he was finished and it looked good as new!
-
April 2021 by Miguel D.
Super nice, fast, good quality, I will be coming back. Very easy to get to and you can see all the cool restorations and new upholstery he is working on.
-
February 2021 by Jay A.
I love when Yelp connects me with an amazing business. This is the true power of what Yelp does for the consumer. So here's my story with Serrano's Upholstery. I purchased a gorgeous sofa on Chairish. Somehow in transport from Yonkers, NY to Palm Desert, CA one of the throw pillows got burnt. I have no clue how it happened, very strange for both me and the transport company. The problem is I love the fabric on the pillows and sofa, did not want to have new pillows produced in a different material. This is an EJ Victor sofa in a cotton/silk blend material. Could take months to source a suitable fabric. Last week I brought the burnt pillow to Isai Serrano. He is a really nice guy, told me that I could have two new pillows made. However, suggested instead he cut down each pillow by an inch and remake in a smaller size. Told me no one will ever know. Today I picked up my pillows. They look AMAZING. Looks like nothing ever happened. He charged me less than I expected. From my perspective I got a GREAT deal. So pleased I found a 5 star upholsterer near my Palm Desert home. My sofa and pillows look PERFECT now. I highly recommend this business and will personally use them for future upholstery projects.
-
October 2020 by Troy S.
I had Serrano put new outdoor material on some pool chairs. He does fantastic, professional work and had existing remnant material we were able to use and save a few nickels. Highly recommend.
-
September 2020 by Nadine G.
I had four chair cushions and pillows reupholster Mr Serrano did a great job, quickly and at a fair price.
-
September 2020 by shann d.
So..we called and emailed and finally got a call back this morning after trying to reach this guy since March. I explained that we have an HD Buttercup Couch that needs to be refoamed and feathers as the foam had broken down and we had 2 Ligne Roset Chairs that we would like slipcovers for as we want to use them for outdoors--I had found the sunbrella fabric I wanted for about $18 a yard--he's telling me that he 'doesn't do slipcovers because he doesn't like the way they look, and that he sells the sunbrella for $40 a yard. I sent accurate pictures of the couch and the chairs. This guy then tells me that my couch isn't worth it, and then sends me a text message that I need to commit to a $1000 minimum spend to re-stuff the sofa, after he quotes me $500 to replace the main cushion on the couch, and then $150 for the back cushions and the two arm cushions. Now, we understand that he may have taken a hit due to Covid. But seriously? We're on a budget too, and that is why we're looking to re-do our sofa instead of buy a new one, and why we want our $5K each chairs with slipcovers to use on our patio--because they are comfortable and we want to protect them, in case we want to use them in our future house. I wanted to hire this guy based on his reviews. I didn't need or want to have my furniture judged and to held at gunpoint.
