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February 2024 by topography jones
Legit, honest, old school feel mechanic shop/gas station. This review is for the shop not really for the gas station. To be honest I was being a bit of a difficult customer and they still took me in and treated me fairly and honestly. Their work was quick, accurate and cost me much less than I was anticipating. Thank you very much.
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January 2024 by Alexis B.
I went to get a second opinion after the local dealer quoted me 700+ on a problem that I didn't understand. Rudy and his team took the time to check out my car, show me exactly what the problem area looked like, and offered to fix the issue for 150. They really took the time to quickly help everyone else in line, treated everyone with respect, and seem like they really prioritize helping people get back on the road over just trying to make money. I'm DONE with the local dealers ripping me off and I'm so thankful to have found a new go-to mechanic! I definitely recommend Rudy and his team to everyone I know, 10/10 will absolutely be back!
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January 2024 by Maribel R.
The manager Rudy was awesome super friendly and knowledgeable and the price was good too. Went in for a smog check, the problem was I had to go inside and pay the service the cashier was super rude didn't greet me when I walked in but that wasn't the the problem, the problem was that I let her know I had a smog and she returned with an attitude saying I don't know you have a smog and I said OK so that's why I'm letting you know I have a smog to pay for first and then you can charge me for the rest of my items.. Started bad mouthing with an attitude and gave my paperwork and said for me to leave when at first she was the one with the attitude. I don't care how cheap the smog is or how nice the service manager is but the cashier really ruins it for that place I will never be there again doesn't matter if it's $25 to smog my car I'll never be back there because of that cashier and that was my first time ever being there, that was the worst experience I've experience .
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December 2023 by Veton Radoni
10/10 experience. I brought my 2012 Audi here for an EVAP - related check engine light after over a year of chasing the issue. Multiple “authorized” shops in the desert, and the Audi dealership in rancho mirage were unable to source the problem. The team here found the issue same-day, and has the problem resolved within 2 days. No one tried to up-sell us on other services, or give us the run-around on the work.The team here is transparent, trustable, and professional throughout the whole experience. I will be brining all my business here going forward.Rudy, the service manager was a pleasure to work with. Thanks guys!
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December 2023 by Alex Corral
It is a decent place, with no issues, usually no line, and with few exceptions, they are quick.
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December 2023 by John Chalmers
Thank you so much for the great service to our bikes. Went on a full day biking and we had a few low and flat tires. Rudy was simply the most amazing man you could ever meet. Great knowledge and never gave up with suggestions for us. We went on our way and made it back safe and sound after repairs were completed. 40k bike trip which could have been a disaster turned into a great day. Thank you Rudy… Regards, John, Sandy, Paul and Ann- Cheers!
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November 2023 by Michael C.
I took my 1995 e320 in for a smog check on 11/17/23 and the technician used the wrong method of testing and my car failed. I took my car directly to another smog station and it passed no problem using the correct method. I went back to the shell station and showed the smog technician the passed test and he didn't care or show any concern. They charged me anyway for using the wrong test method. It's a terrible place to take your car.
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November 2023 by Julie G.
Came in for a quick, reasonably priced smog check. Liked them so much that I brought my other car in for an oil change as well. Friendly and knowledgeable mechanic. Will continue to come here for my automotive needs.
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May 2023 by Proud Boy87
Good gas BUT if you are going to have your vehicle worked on at this location be prepared to pay a lot . This place charges a lot for mechanical work , even on my truck that is a 2006 .
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March 2023 by Natalia De La Parra
This place wants your money.....The man who worked there at the smog check told me that they couldn't pass it because something was wrong with my motor leaking gas. Wanted to charge me $115 for a diagnostic and didn't know exactly what was the issue. Told them I'll take my car to the mechanic. After that, I took my car to two places, and they said there is nothing wrong with my car and PASSED the smog check with no repairs needed. Please be careful... some places just want your money and will make something out of nothing.
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January 2023 by Danielle Elizabeth 949
Everyone is so nice here, always have a smile on their face! And they have a small store that carries a lot of a little of everything! And their auto service is fair and professional! Highly recommend!
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December 2022 by Jack H.
I was having a tough time getting the check engine light off in my truck to pass smog. Rudy, the service manager answered the phone and was clear about answering my questions and quick to get me in the shop for a diagnostic. His guys gave me a diagnostic which was some fairly simple repairs. I was able to do the repairs at home and his diagnostic was spot on perfect. I took the truck back to Shell for smog and it passed. He was honest and offered to make the repairs for me for a very reasonable cost. Had it not been for a time constraint I would of repairs there for sure. I highly recommend.
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November 2022 by Elizabeth B.
Ladies! Do you have someone in your life you can depend on for car repairs? Great, but this review is NOT for you.....If you know little about cars and ever need helpful and courteous assistance with any small or large auto repair not only can you NOT make an appointment (first come first serve and they never answer their phone anyway) at this Shell Station at the corner of Washington and Avenue of the States, you will be treated rudely by the manager, Rudy Mendoza. It's a bit of a drive to Cathedral City but worth it to visit Renee, the owner, at Bravo Auto Body where they not only make appointments and do not inflate prices, they treat women with respect!
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September 2022 by Shyama S.
My 87 year old dad and I got stranded when our battery died. The tow truck driver told us the battery was very old so after he jump started us, we went straight to Shell. They were already closing but Rudy said he would take care of us. We were in and out in 10 minutes with a new battery and Dad is safely at home without having to worry about the old battery dying again soon. I love the sense of community they give us. We've come here for years and have had nothing but positive experiences. Rudy was so kind and helpful, even though he was late to get to a family obligation, he made sure we were all set before he left. THANK YOU RUDY AND TEAM!
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July 2022 by Andrea C.
Went to the station to get a smog check. It was 114 degrees and they have chairs outside to sit on while you wait. The attendant never told us the car was tested and passed - we sat outside for over 30 minutes before our inquiry to find out it was okay to go inside to pay.
