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September 2025 by Victoria St. James
I’ve been having back problems for almost 10 years now, and I was super excited for this bed, but it quite literally is a glorified air mattress, customer service isn’t helpful either. Synchrony bank?? Good luck.Definitely one of the worst “big” purchases I’ve made.
In regards to your response… baby it ain’t about the store it’s sleep number as a WHOLE. I’ve called customer service multiple times, not helpful.
This store SPECIFICALLY: I ordered a queen, somehow communication got mixed up and they ordered a full… had to call and ask what happened - finally got it replaced and they added ANOTHER inquiry on my credit for fixing a mistake they made. Taught me to pay more attention 🙏🏼 and this store SPECIFICALLY I’ve called as well, still not helpful. P6 is awful. Go up, go down, don’t do this, do that. Also reading through the comments, you charge customers for picking up a bed they don’t like? A 5-10 THOUSAND dollar bed and customers still need to pay for every little tiny thing, don’t they.
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June 2025 by judy johnson
The help I received from the store manager was reassuring and supportive.
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January 2025 by Steven E Moyer
Daniel was excellent at explaining all the settings and features of each mattress we side. He was patient and attentive giving us almost three hours to try each option. Very satisfied.
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November 2024 by Brian Mitchell
Friendly, informative and not pushy. Daniel was excellent. Josh was a very good supporter for Daniel and us.
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September 2024 by erik thomstad
I went in to get plugs for the air tubes for my mattress. They are always friendly and the plugs were free, eazy in and out.
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June 2024 by Jo Ann Fernandez
Daniel was exceptionally knowledgeable about all of the sleep number products. No pressure, just information. Very pleasant shopping experience.
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May 2024 by Danny Telles
Jason was Great ! Very informative
Answered all our questions. Made us feel very comfortable that we had made the right choice. 5 STARS and 5 ATTABOYS! Very professional and kind to both of us.
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April 2024 by Mitch Anderson
Great presentation, I liked the mattress and then I was quoted $8500 without the bed frame.I thought there was something wrong and I went online. The same item is about 3500.So I will never set foot at this location again.
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February 2024 by Brian Bower
Sales person Chris was very helpful.Unfortunately I had to return the 360 bed during the trial period do to a noisy base and poor comfort reasons.
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January 2024 by Kerry McLachlan
Val was very courteous. He understood our needs and addressed them.
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December 2023 by Andre Lapierre
The first time I went to the Palm Desert Store at 12:38pm , the store was closed for lunch and would be re-opened at 1:45pm ( per the sign taped on the door). I did not have over an hour to wait as it already took me about 40 minutes to drive to the store.I was not going to do business with your company because of the absurd closing for over an hour for lunch but I decided to go back again a couple of days later to look at pillows. I though I saw that you had a buy one get one free sale on the comfort fit pillows i was interested in. The clerk said it was buy one get one 50% off for that comfort fit pillow. I decided I would just buy one of those pillows along with another pillow in that line. I paid full price for both pillows and when I got home i went online and saw that the Comfort Fit pillow indeed was Buy one Get one free so I called the store back and got a recording. The clerk called me back and told be they were not Buy one Get One free and it was Buy one Get one 50% off...... I told him about what I saw online and he referred me to call Customer Service.. Needless to say, I went online and bought 2 more Comfort Fit pillows for the price I has paid in the store and will be returning yet again to your store for a refund. Your hours of operation and your employees lack of knowledge of your promotions has left a very bad experience with me . I am thinking of returning everything I had purchased online and in the store and taking my business elsewhere.
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November 2023 by Andre L.
Came to the store to look at pillows before buying and the store was closed for lunch. The sign says back at 1:45pm and it's 12:38pm. I drove 30 minutes to get here. This is the reason why brick and mortar stores are not surviving. This is not customer service!I would stay away from the store unless you have time to waste.
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October 2023 by Bob Pease
Nice sheets that fit right
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March 2023 by Mary
I bought my bed from the retail store in Palm Desert in summer, 2013 so it is less than 10 years old. It is not filling with air and the remote doesn't work. The current remotes do not work with my bed "because it is so old." I have been advised that they don't know when the parts will be available. I just ordered a new mattress that doesn't need an app or a pump.
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January 2023 by Linda D.
The Palm Desert Sleep Number store and sales personnel are the most dysfunctional store and salespeople I've ever encountered. We order oa bed and two frames, one for our existing bed and were promised the world. The sales person, Mike said the delivery people would take apart our existing frame and replace with the new one. Additionally, we ordered a new queen bed and frame and told Mike that we had our own headboard. When the delivery arrived we were told that they are not allowed to dissemble any existing beds, that they will get fired if they do. They began to put together the queen bed and its then we learned that Mike never ordered the frame attachment kit. The delivery crew also didn't have the remote that comes with the bed. I called the store to question what was going on only to learn Mike had been fired. I refused order on the other frame. Since then I have had to babysit ED, the manager, since he mades all sorts of promises and doesn't return telephone calls or carry thru with his promises. The billing has been incorrect and he keeps telling me he's handle it and when I ask to see paperwork, he never sends it. After three months I still have not received the remote that I paid for.We love our sleep number mattresses but will never trust this store, or any sleep number store enough to do any more business with them. All I want at this point is a correct bill and my remote control. Beware of purchasing from this store.
