-
September 2023 by Donna Kish
The first tech did not do a great job on cleaning my sofa. I called after everything was dry to state that parts of the couch looked no cleaner at all. Another tech was sent the very next day & did get most of it lots cleaner as well as explained why there was one area of the seat cushions that was next to impossible to get perfectly clean.The time frame for each appt. was between 11-6 & I was told I would receive a phone call 30 minutes in advance. I got a text at 10:25 am on the first visit stating the tech would be there in 9 minutes. I wasn’t home yet so I called the office & asked them to relay to the tech that info - they never bothered. The tech called me to say he was at my place & when I said I was 10 minutes away (he arrive at 10:35), he said no problem & he would wait. The next morning, I also received a text about 9 minutes before the arrival but thankfully, I was home. The 30 minute heads up only applies if they’re not already in your HOA!!! The 7 hour window is ridiculous as they have to know the afternoon before how many people are ahead of you & what each of those jobs entail. Thankfully, I was taken care of at the beginning of the window & not the end!!Service: Upholstery cleaning
-
September 2023 by Nancy
Sam was very polite. He came in and introduced himself before he started cleaning . I showed him what needed to be clean in one room was really bad. I had a dog problem and thankfully he took care of it for me, very pleased with all his work, and his politeness .Services: Carpet steam cleaning
-
August 2023 by Nancy Howe
Alfredo arrived at our home on time and with a smile. He came in and introduced himself and made sure he knew what we wanted. He immediately went to work and was extremely careful about the floors in the house. I expected this work to take a few hours but he was done in probably an hour and the furniture looks so good. We are extremely please with the work and with Alfredo!!!! He was very professional. We even talked about duct cleaning which he explained in excellent detail. If you need your furniture cleaned ask for Alfredo!!!
-
August 2023 by Clayton Mayes
Our service professional "Alfredo" was outstanding. He knew his business better than any professional carper cleaner we have ever used. His attitude was SERVICE, SERVICE, SERVICE.They should give him a raise!Great job.D. Clayton MayesProfessor, College of the Desert
-
August 2023 by Lori Livacich
We have been using Stanley steamer for quite a while. And this is the first time we had Sam come, and he was such a gentleman very polite, hard-working, and got everything done very quickly. He even sold me a package deal for more cleaning.Services: General carpet cleaning
-
August 2023 by Vanessa T.
Thank Alfredo (Palm Desert) for coming into my home knowing his job and doing a great job at cleaning my carpet. He was very informative about the protection process I knew it was the best thing to do because of the heavy traffic in my home once again great job Alfredo.Vanessa T
-
July 2023 by Rob G.
Apparent bait and switch pricingScheduled cleaning online. Confirmation email:1 1 Area Clean (RM) 102.00 102.001 Minimum Charge Clean ($25 Off Any Service): 25.00Tax: 0.00Total: 132.00When (the very friendly & professional) technician arrived I was advised that I had scheduled a full room w/w carpet, and the (smaller) area rug would be a higher price. This makes no sense as the 15x14, 210 SF area rug is a smaller space than the 18x19, 342 SF room.The cleaning confirmation email quoted the price at $132, I was ultimately charged $281. Apparently given a $25 discount (?) I added rug protection during the visit.225 Area Rugs Protect (AR) $0.62 $139.50225 Area Rugs Clean (AR) $1.25 $281.25Subtotal: $420.75Estimate: $0.00Discount: ($25.00)Tax: $0.00Total: $395.75Payments:Payment Method Visa $395.75
-
July 2023 by Renee Henderson
I am soooo impressed with the process and the RESULTS! OMG! GUS is a must!!!! Meticulous. Pleasant. Neat. Resourceful. Independent work. Clean. Efficient. And went the EXTRA MILE!I will us Stanley Steemer everytime! But , for me Gus is a MUST!Services: Carpet steam cleaning
-
July 2023 by Marian Regan
Angel brought our years old carpet back to life! He was professional, offered options and did a great job in a short period of time. I was very pleased with the results and the carpets were completely dry in 3-4 hours.Service: General carpet cleaning
-
June 2023 by Susan Kelly
My air vents were not dirty once he checked the first vent & he was such a honest person & told me they were clean. Anyone I know who needs their vents cleaned, I will tell them to get Stanley Steamer because they are SO honest! Manny was great! Six stars!!!!
-
June 2023 by Magnolia Harris
Christoper was professional. He explained additional services SS provided in addition to my original service I requested. He was not pushy. He listened and acknowledged me by my name which was professional and respectful. I had a Scandinavian Design sectional w ottoman that needed cleaning.He performed the cleaning and did a fantastic job. I will request Christoper by name when my SS need arises.Service: Upholstery cleaning
-
June 2023 by suzanne conover
Alfredo did an excellent job of restoring our 20+-year-old tile and grout. It’s as if we have brand new flooring! He also did a great job of cleaning the carpet. He is very knowledgeable and a pleasure to work with. Highly recommend.Service: Carpet steam cleaning
-
June 2023 by Benjamin Melendez
I’ve only trusted Stanley Steemer for any carpet needs, I can always count on their people, service and the quality of the job they do. Would not even think of calling anyone else. Edman was amazing and went above and beyond to ensure the quality of the work, met my expectations.Service: Area rug cleaning
-
June 2023 by Sally Snow
Our service tech, Alfredo, did a wonderful job. We found his manner to be personable, professional, and efficient. We definitely hope to have him back next time.Service: General carpet cleaning
-
May 2023 by Bea Keith
Alfredo did a very good job of cleaning my carpet. He is a pleasant man and it was a pleasure to have him in the house.Service: Carpet steam cleaning
