-
January 2024 by Mark Burke
Had to go to two stores to get what I needed but the staff made sure everything at the sister store was ready for me, thank you. Customer service is not dead here and my project is in the book!
-
December 2023 by Oleh Zakrynytskyi
I recently visited this store, and my experience was far from satisfactory. Unfortunately, the cashier, an older lady, treated me with a complete lack of courtesy and respect, giving the impression that she didn't want me to shop there at all. Upon placing the item on the counter, I received no greeting whatsoever. The cashier proceeded to scan the barcode and loudly announced the transaction amount. Despite expressing gratitude after the transaction went through, I was met with a very salty 'thank you' for no apparent reason.To make matters worse, her parting words 'Bye' carried a tone that one would typically associate with a less than polite phrase. Such behavior is utterly unacceptable, and it has left a lasting negative impression. In light of this experience, I've decided that driving an extra 5 minutes to Home Depot is a small price to pay to avoid encountering this kind of discourteous treatment in the future. It's disheartening to encounter such behavior in a retail setting, and I hope the management takes steps to address this issue for the benefit of all customers.Despite receiving assistance from another store employee in finding the item I was looking for, I have decided never to return to this store.
-
December 2023 by Corey Dickinson
The customer service at this store is exceptional. Every time I walk in the door, I am immediately greeted by a friendly employee who asks, “is there anything I can help you find?” This is the exact opposite of the experience I encounter at the nearby big box home improvement stores. The staff at this True Value store are always generous with their time and they stick with me until I have everything I came in to purchase.I have also found the staff to be very helpful in providing advice on solving home improvement / home repair issues. This is exactly what I experienced with James and Jeff regarding a screen door issue, and also with Bill regarding a shower valve replacement.It is nice to see a locally owned business succeed in the same market that is dominated by the big box retailers. The customer service that this store provides highlights the value of the neighborhood hardware store. This store knows the various local home communities and understands the needs of those communities. They stock many products that are specific to the needs of these local communities, in my case the Rancho Las Palmas community.
-
November 2023 by Carene Riale
The employees there were top notch. Knew all the necessary questions I had and was very knowledgeable and friendly. Prices were so reasonable too!
-
November 2023 by Julie Austin
We love this little hardware store. While they don't have everything the bigger places have, they have exactly what we need 98% of the time so we always come here first.
-
August 2023 by Don Armstrong
Good people work here. The Tennessee transplant was very friendly. Like MacArthur said,"I shall return ".
-
July 2023 by Sarunny Lok
Very good service and convenient location.Cleaned store.
-
July 2023 by Heidi Kindel
Great Customer Service! Employees very nice! Went in for some bolts and screws..everything was organized! Clean place
-
May 2023 by Garrison Hullinger
Great staff, well curated selections (brands, quality items) and well stocked.
-
May 2023 by Kim Smith
Great service from everyone I had questions for. All the things you need without the huge store without any service. Love the convenience and quality plus easy in and out.
-
May 2023 by samantha roller
Employee helped fix my yard spinner. Very nice very helpful
-
May 2023 by Eric Cameron
They pressure you to help once you're through the door, so I buy their recommended drill bits, they break, I try to return, they refuse due to using in wrong material, they take no responsibility for recommending. Never again.
-
May 2023 by Miss Olson
Bill couldn’t have been friendlier or more helpful repairing my luggage rack. :)
-
February 2023 by Trevor Trost
First time visiting this True Value. In need of multiple items to complete a job for a customer of the Co. I am employed with, and under a deadline crunch. The moment I entered, BAM! I was greeted and asked what I was looking for to start or complete what I was working on. No sooner had I relayed my need, I found myself being escorted directly to the aisle AND EXACTLY WHAT I NEEDED! As well as the additional items required to complete the job. Walked in, less than 5 mins. at register paying, and on way back to jobsite. FAST,FRIENDLY, AND KNOWLEDGEABLE! I will definitely find myself headed to the True Value at 44-429 Town Center Way, Palm Desert, in lieu of those 2 Big Name hardware places. Jeff Lohman and all his staff know how to treat a customer, and GET YOU WHAT YOU NEED WHEN YOU NEED IT!! My hat to you, Sir, and your staff. KEEP UP THE GREAT SERVICE!!
-
December 2022 by Julia Mohr
If a 0 was possible this store would get. The rudest most obnoxious employee that literally drove me out of the store by his disgusting behavior towards another patron. When I called him onbeing nicer about it he started arguing with me!! I will never step foot in that store again. Atrocious customer service!
