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February 2023 by Michael S.
Customer Service - poorest rating I can think of. I went in Saturday night to get my usual items. It was around 8pm. Nine of the items I usually purchase on a weekly basis was out of stock. This includes deli meat, celery, bananas, bread, and so on. I even tried to purchase a couple items such as ice cream and my 1st, 2nd and 3rd choices were out of stock.Now comes the customer service part - checking out with only two heads of lettuce, I was asked if that was all? I replied, well, the other nine items weren't on the shelves! The cashier didn't even look at me and replied, "that happens."I am not sure what has happened at this store, my favorite cashier left, my second favorite, who we always talk about animals, I don't see any more and my overall favorite (for years) has moved to the self-check-out area.I have not gone to this Ralphs and found all of the items I usually purchase in a long time. I used to do my entire weeks shopping there and now only pick up about half as I have found other items at substantial savings elsewhere.I think I'll use the self check-out more if I go back (there is another Ralphs five or so miles away). Maybe the cashier's attitude was to get me to use the self-check-out who knows?
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January 2023 by Jan K.
Ralphs is our go to store in the desert....plenty of people everywhere ... it's the season... ..nice clean store ...well stocked.... I love the produce/floral departments.... Self checkout...nice employees... Starbucks..... big parking lot... Signup for the loyalty card... saves you a bunch....This location does not have gas but the Washington st store does...
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January 2023 by Mark R.
The service is not what it used to be Kroger cleaned house and got rid of the managers with lots of experience unfortunately it shows in store conditions and customer service.
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November 2022 by Dee J.
Weirdos working there. Some cracked out blond lady just follows people around like a CREEP. So many better markets in the valley. SKIP lol
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October 2022 by Dakota D.
I just had a rather interesting experience at this Ralph's location. I came to Ralph's to get a few ingredients for lunch and other grocery items. I had a craving for deli sandwiches so I made a B line to the deli counter. To my surprise they were out of Boar's Head turkey meat. When asked if this was true, it was recommend that I try the Ralph's store brand meat. I made my way over to the pre-packaged selections but the quality of the meat slices looked dubious. I decided to ditch the sliced deli meat option and make a sandwich from grilled chicken breast. On my way to the chicken counter I picked up a bottle of Casamigos tequila and proceeded to the bakery for some fresh rolls. The bakery did not have fresh rolls. The bakery aisle was a mess, and when I approached the woman re-stocking sliced bread, the intercom paged something to the effect of: "Would (employee name) please come to the liquor aisle for assistance." The woman restocking the sliced bread (I did not get her name) seemed a little frustrated that she had to stop what she was doing to walk over the liquor aisle. She even went as far as to say out loud how she needed to restock the eggs and the milk as well. Sensing that she was having a moment, I decided to forgo the fresh rolls and just make chicken and salad. Upon walking back over to the produce section I could see that only two checkout lanes were open and both had long lines. Since I was buying tequila, I knew I would not be able to utilize the self-checkout so I decided to abandon all plans of grocery shopping for lunch. I did however decide to walk back to the liquor aisle to put back my bottle of tequila. When I arrived there, I was greeted by a young employee by the nam of Marco. Marco was unlocking the liquor cabinet for other customers and asked if I needed assistance. I declined politely and restocked the bottle myself, and left the store. It is clear to me that this Ralphs is either mismanaged, or severely understaffed - perhaps both? It will be quite some time before I decide to come back here for my grocery shopping.
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September 2022 by Heidi H.
I am utterly DISGUSTED with the quality of this store's food! I spent $248 last night and am so GROSSED out that I am writing this review instead of enjoying my evening after working for 10 hours straight. Seriously never thought I'd write a review about a grocery store. One hour after I put my groceries away, I wanted to make a salad. The tomatoes (the little ones in plastic package) had MOLD on almost every tomato!! I have attached a photo. I abandoned my salad making and just had cheese and crackers for dinner. On my way to work the next day, I grabbed one of the pre-made salads purchased the nite before (greek & chicken with had a sell by date of the 15th and it was the 11th) and some pre packaged fruit (same sell by date). The salad's lettuce was all brown and SLIMY and the chicken tasted ROTTEN!! They obviously use old ROTTEN ingredients for their deli pre-made foods. I then tried to eat the fruit - all SLIMY and BROWN. Threw away the fruit & went to Taco Bell. For dinner, I hesitantly tried to eat the deli broccoli salad and practically THREW UP!! Again, OLD, SLIMY Ingredients. I waited at the deli for 28 minutes before an employee came to help me. SHAME ON YOU KROGER!!! HOW DARE YOU RAISE YOUR PRICES AND SELL ROTTEN FOOD!! F -YOU FOR SCAMMING PEOPLE WHO ARE SUFFERING WITH INFLATION!! GO TO H3LL , YOU FAT CAT BAST&RDS!I want to add that I brought back to spoiled food and the manager, Felicia was very helpful & understanding and refunded me for those products
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July 2022 by Jen D.
My local grocery store! Everyone that works there is amazing. They treat us like family. They are the best.
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May 2022 by Bill E.
Bought hot dog buns.. got home they had mold in 1 day. Not worth going back ..but I'll watch what I buy there
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March 2022 by Patti D.
Don't go here. You're welcome! Horrible parking.. always a long wait at the deli. Save yourself the time and trouble. Go anyplace else for a better experience.
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February 2022 by Gregg C.
Purchase some sushi from their in-store vendor and the sushi is so thin you can see through it. I feel like they're just trying to feed me rice and imitation crab. This is not what I expected bought a $17 box of sushi! This used to be a good place to get sushi, but something has changed so I don't recommend getting sushi here.
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January 2022 by Buddy L.
I don't know why they show pictures of their deli. It's always closed. I mean at 6:00 pm. More expensive than most stores. They are the only store in that area and take advantage of it.
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July 2021 by Lou R.
Great service good deals on meats Right now Grey Goose Vodka $18.99 pick some up at checkout ( not in liquor/wine aisles)
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May 2021 by Nico S.
Great service and very friendly. Needed help finding a nice hot chicken and I received help from a nice clerk who helped me find a fresh one from the back. He was polite so shout out to him! Everything is nicely organized and it has great deals!
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May 2021 by Jay G.
Worse customer service I have ever experienced! An item ended up being rang up for a completely different price than labeled on the shelf. The shelf price said $3.00, then the cashier rang it up as $10.00 When I caught the overcharge while reviewing my receipt in the parking lot, I went back into the store over to the customer service area. Two female Ralph employees were standing behind the counter gossiping amongst themselves and blatantly ignored my attempts to get their attention. Like completely ignored me. I said, "Hello? Hi!! Can you help me with something? Or point me in the right direction? Hello??" They continued talking amongst themselves as if I hadn't been standing there right in front of them trying to get their attention for over 5 minutes. I could understand if they were busy, but all they had to do was communicate that to me. Instead they were gossiping about their personal life. Very unprofessional to blatantly dismiss and ignore customers. I've never seen that behavior from any establishment in my life.
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March 2021 by Karen J.
worst customer service of all Ralphs in desert you can stand at spot in deli and they ignore you 15 to 20 minutes and will clean or talk or chit chat bagging groceries and putting in your cart forget that they are to lazy Walmart is better service