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February 2024 by Bob H.
This isn't for the office, but for both the phone and online service. I just spent an hour and a half making a yearly renters policy payment. The web site messed me up as I couldn't remember the password. I tried a few of the old standards. Finally I asked for help. They sent a link. I tried to use it, but was immediately told it had expired. The link they sent said it was good for 16 hours, not two minutes. I tried the phone service but got caught up in a link which kept asking for my account number when I kept giving. I can tell in frustration I was swearing at AAA. I started to drive to the local AAA Office, but then thought there must be a way using the phone. I called, was told I was in a queue. I asked to be called back in 4-6 minutes. The call came silent. The phone was on, and the volume was at the highest. I called back, and this time was able to ask the computer for a receptionist. Never did get to talk to anyone, but the computer recognized my phone number so was able to tell me what was owed. Still it as strange. I staid I wanted to pay in full, but she asked a few times if I wanted to make the reduced payment for a few months. NO! Frustrating. I do recommend AAA, and at most times have no issues. But why is it easier to write a check now that to use the computer or phone? You can do it for anything else. Their system needs to rebooted. Oh well, until next year.
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February 2024 by T. O (Tko)
I personally didn’t have a great experience with purchasing insurance policies and decided to stay with Farmers Insurance.
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January 2024 by Steven Brenenstall
The staff were very friendly and helpful!!!
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January 2024 by Michelle Brown
Always great service and short wait times.
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January 2024 by Daniel K.
For the past few months I've been trying to resolve my membership being terminated and handed over to collection for unpaid service. I have already spoken to AAA three times and each time they said they were in error. I've never had anything sent to collections. Yesterday I was transferred to 4 different departments and zero resolution. They can't find record of my conversations. I've now wasted hours on this. I'm not going to pay for something I didn't do. Now I'm threatened by having my credit rating hurt. I've been with AAA over 40 years! Don't know what to do about this.
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September 2023 by Russ K.
Went in for some travel information and received a lot of good brochures and advice. Ron was very knowledgeable and helpful.
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September 2023 by Hilary Browning
Knowledgeable, timely, and great communication! Great customer service! Highly recommend!
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August 2023 by Redfox Skyline
You guys told me !!!!! Tony toweling will pick me up or call and be here at 12:15pm now it’s 12:30pm how long you guys going to have me wait out in this excessive heat !!!! I’m calling you guys Aaa and you guys don’t want to pick my phone for what reason I wasn’t rude in the phone I was assertive. I’m very disappointed at least call me and say they canceled they don’t want to do it and find me someone else to do the job.
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August 2023 by David Sherman
In and out super fastservice.No appointment necessary
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August 2023 by Ricky H.
i had an accident in my brand new car. 1 month old. they helped me through the process smoothly and painless i would highly recommend then to anybody!!
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July 2023 by cali sunset
I used to love AAA back when they cared about their employees and customers. Now they only care about money. The workers have to go on stress leave so they don't go crazy. The company is setting goals that each employee has to meet every month or they will be punished or even fired. There is no sense of community anymore and the company is pinning every employee against each other for personal gain. It makes me sick. Nothing against the employees, they're doing what they have to to keep their jobs
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March 2023 by S G
Even though I was told incorrect DMV information by counter girl..... I shall assume she did not understand what I was asking. I broke it down with 3 examples. Nothing. Broke it down what she said and told her that was illegal because it was theft. 2 other workers were staring at her as if telling her, Shut your mouth,he is right! It is always quick and friendly here. Best place (and Kiosks) to do DMV transactions.
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March 2023 by Jeffrey W.
Don't know why this office has so many low reviews, every time I've been in the past two years they have all been GREAT!
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February 2023 by Eric Malone
The worst ever. They have changed through the 20 years I have been a patron and actually they have no customer service skills and absolutely no time to make. Improvements. If no stars, was an optionthat would be preferred
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February 2023 by Mary S.
Not to long ago I changed my car insurance over to AAA. Everyone who helped me made a huge mess of things. One exceptional person did a great job. That was Irene Simon, thank you for getting everything straightened out for me. I don't see there is another way to leave a review. Thank you Irene for everything!!!!!
