-
October 2023 by Mark Dudgeon
Hi All. We just had a negative experience at Allen Tire in Palm Springs. We made an appointment to have 4 new tires installed today, had written confirmation of the appointment, showed up on time and were told the tire installer "just went home as his shift had ended." When we asked why that happened as we had a "confirmed" appointment, we were told that WE SHOULD HAVE CALLED TO CONFIRM HE WAS THERE - in other words, it's our fault and written confirmation means nothing. The store manager refused to apologize, was indifferent, and didn't seem to care a bit. Needless to say, we won't be returning.
-
October 2023 by Mark D.
Just had a horrible experience with Allen Tires in Palm Springs.I made a reservation to have special order tires put on my 65 Corvair - reservation was for 3:00 pm.I get there and the receptionist tells me to come back the next day as his tire guy left at 3:00. I explained their reservation system should not have allowed me to make a reservation for a time when it would not be possible to do the job. Receptionist response was "not my problem and I'm not responsible".And there was no apology from the guy. Said I should have called prior to make sure someone would be there to change there tires. I asked why when I had the written confirmation of the my appointment. Like he was trying to blame me. Livid!!
-
October 2023 by Keith C.
I went to get a tire service and the guy at the counter (walks with a cane) was super unfriendly and outright Rude to me and every customer that called. This guy has a chip on his shoulder. The service guy didn't even go over the maintenance he did and was silent when I tried to talk to him. I've had success at allen tires at other locations but NOT in Palm Springs! They also quoted 1 price then almost doubled the price at the register! Buyer Beware
-
October 2023 by SVM
We got advised to do very costly work that didn't need to be done.My husband got his tires replaced there a year or so ago. At the time, they told him he needed back brake pads to be replaced. The cost would be $700. We didn't have it done.Two days ago we had the oil changed there. Again, they said back brake pads needed to be replaced. Luckily my husband knows how to do this work so he went to replace the pads himself only to find the existing pads were in great shape and far from needing to be replaced. The pads had over half their padding.I would be concerned if these guys gave us any other advice on work to be done on a car; I wouldn't trust it whatsoever. If it happened once, that would be one thing; but twice they told us the same thing and were so wrong that it makes one wonder if it's policy to try to upsell on mechanical work that doesn't actually need to be done.I gave two stars because they did replace our tires fine. Hopefully they changed the oil as we paid for to be done. But certainly didn't need to have the $700 work done they claimed needed to be done.
-
October 2023 by Shane Eshleman
Friendly service and fair prices. It's the only place I'll take my car in the valley.
-
September 2023 by J. P.
If you want to waste your time then this is the place, made an appt for brake pads, I show up and am told there is no one there that can do brakes, as irritating as that is, I still make an appt for the next day when the manager will be there, apparently he is the only one that can do brakes. I show up right in time for my appt and the "manager" tells me he doesn't have anyone that can do my brakes. Sorry what? 2 appointments and still no brakes done. So I don't know if these reviews are fake but I can warn you of my experience. Do not waste your time!
-
August 2023 by Brad Hudson
Great customer service! Even though they didn't have the tire that I needed in stock, they were very helpful.
-
August 2023 by Beardy
This shop, was FANTASTIC!!I smacked a curb yesterday, avoiding getting rear-ended by a truck. Unfortunately the curb took a large chunk out of the sidewall of my tire, and I was worried about driving it back home. I was about an hour from home. Fortunately these fantastic people were available, and they treated me and my problem with the utmost respect.Thank you, VERY much! Service was incredibly fast, very well performed, and if I am in need of anything in the area again, I will be contacting them first.
-
August 2023 by Mike Racadio
I went in to get my tires replaced and they told me I needed an alignment. I paid for the service. When I picked up my car the traction control light was on. I called immediately and was told "that's normal give it a few days." My car started jerking involuntary. I called a couple times and they told me how busy they were and that I could drop my car off but there was no guarantee they would look at my car. Due to the lack of willingness to even guarantee they would be able to see my car I took my car to My families mechanic took a look and told me there was a clip left off and that it was incredibly dangerous for me to be driving. He said if I had driven longer my tire could have come off and my car could have flipped. On top of all of that I have to get my car aligned again. I will not be going back to them. Do not come here. If there are any issues they do not make it priority.
-
August 2023 by Brian M.
Go to spot for a quick fix or all around new tires. Always friendly and professional. Good pricing and johnny on the spot when needed. Thanks!
-
July 2023 by Anita R.
I have been here a couple times. And realized I haven't made a review. I like coming here because they are pretty quick... even if they are a couple days behind. The staff is nice. And huge shout out to Sean Smith the manager for taking care of me! I will always be coming back here.
-
July 2023 by Andy L.
+1 star for being open on Sundays when most other tire shops are closed and for actually having my tire size in stock. I found a dreaded screw in my tire while on a road trip to Palm Springs and Allen Tire was one of the very few tire shops open on a Sunday (even though Yelp and Google showed it being closed). They would not repair my tire and offered to sell me a new tire at a high price. I don't have any issues with this.. that's fine if they felt that in their opinion it was not repairable (another reputable tire company was able to safely repair it when I got home). My main issue is the fact that they secretly added on Road Hazard coverage without informing me even after having a long discussion with the salesman about this tire being temporary until I got back home to replace it with a matching tire. I called later to ask for a refund and he told me I had to physically go back to the store and fill out paperwork to request it from corporate. If you are not interested in road hazard coverage be sure to check up front and verify your receipts. Better yet, just go to Americas Tire where they have exceptional service.
-
June 2023 by Malte Schutz
We woke up to a flat tire. Inflated it and it held air just long enough to drive to Allen Tire. They helped us on the spot, identified the leak, took that tire off the rim and patched it from the inside and half hour later we were ready to go. And only charged $ 25. Thank you! Saved our day.
-
May 2023 by Brandon Auchterlonie
Great work these guys do. They don’t beat around the bush or try to upsell you. Need a tire change or repair? I usually always go to these guys. Good stuff they do. Great prices too. Probably the lowest in the area If you’re in the southern Palm Springs area.
-
May 2023 by Steven Cotch
Allen Tire really helped us out when traveling cross country. We hit a large curb in LA and bend our rear control arm. With hotel and golf reservations already in place we had our car towed to Palm Springs. Allen Tire fixed our car and got us back in the road in a matter of days at a reasonable price. Thanks to Sal and his team for