-
October 2023 by Carlos Medina
Phone scanner doesn't work, DO NOT GO WITHOUT CARD
-
January 2023 by T L.
If I could give negative stars I would! First off I never get my cards sent to me in the mail problem #1 and secondly when I go into the branch I'm always met with a attitude especially from Christine. She talks condescending and is always asking personal questions. And idk why it's a issue to get a damn card while in the bank for some reason they never have cards available and they act like the cards come out of their paycheck to print out. If it's going to continue to be like this I will close out my accounts and go somewhere else..do not open a account here!!!
-
November 2022 by Lu Lu
BE AWERE!! The machine crumples your bills, then return some bills, not all of them. The ones not returned it doesn’t give you the credit!
-
June 2022 by Clariza B.
I work in the same shopping center as this bank and the staff is always so friendly!!! Brenda was the bomb will be going back to see her
-
January 2022 by Dan C.
This rating pertains to Sun Fed in general and not specific to the PS branch. Sun Fed is the MOST unprofessional banking organization that I have ever worked with. No matter what time you call the call center, you get a recorded message saying "We are experiencing higher than average call volumes." If it happens all of the time, it is NOT higher than average. It is piss poor customer service. I opened my account in July with both savings and checking. A month later, I still had not received my checks. I called and waited on hold for an extended period of time. I was told to wait another week. I waited two weeks and called again, spending some time on hold. This time I was told the checks had never been ordered and they would place the order. Another month passed and no checks. I called again, waiting on hold an extended period of time. I said I wanted to cancel those checks and order new ones. Originally, they were going to charge me for putting a cancellation on the lost checks. It took a conversation with a supervisor and indicating I would close the account to have them put a hold on the lost checks without a fee. Finally, I received the checks. Since then, I have been bombarded with life insurance promotions and other insurance promotions coming to me as a Sun Fed customer because they have sold my contact info to untold number of companies. They promote signing up for "eco friendly" electronic statements, which I did. But they have no problem selling your personal information to companies sending you a bunch of dead trees. SUN FED IS ABSOLUTELY THE MOST UNPROESSIONAL BANKING INSTITUTION I HAVE EVER ENCOUNTERED.
-
November 2020 by Rowdy T.
I was happy with my experience, but their online app and multiple fees are a bit off-putting. Unfortunately, they seem to be the only game in town, as far as credit unions are concerned. There are some bugs in the system, but I'm making it work. So, 4 stars out of 5... not bad.
-
November 2020 by Akira Garcia
Horrible placement and maps doesn't guide you to the location spot, just the general area. Just drive past Staters
-
October 2020 by Dante G.
I came in today for the first time after being a member of another bank for over 10 years. I was immediately greeted upon my arrival with a friendly Hello and was attended to quickly. They helped me create a new account in the last hour of their day being opened. Brenda even helped me refinance my car loan and I'm paying half the amount per month now with an insanely low interest details.i cant believe how quick they helped me out. Thank you guys for your life changing service.
-
October 2020 by Jeffrey C.
I'm bumping up my review of this credit union based on the response from Edgar. They did solve my issue and change their practices as a result, which is great, but I still had to go through the hassle of getting the issue resolved. I'm basically neutral about them now.
-
September 2020 by Simon L.
Been banking with these people for years. I left another review for their other location as well, thats how much I like Sun Community Federal Credit Union (SCFCU). Easy, hassle free, friendly banking that doesn't give off any kind of "shady" feel. Any issues or concerns I have they get me taken care of everytime. I appreciate this place being in the desert. I've banked with many companies and still do, but prefer to use Sun as my primary. Keep up the great work!
-
February 2020 by Mike W.
When I saw that this Credit Union had a 3-star rating I was a little confused? And then I saw it had to five star ratings and a 1-star rating from a typical type, you know the ones that have to find a reason to blame everyone else for their failures I spent my life placing 15 30 million dollars worth of loans monthly with different banks and credit unions. I have been nannied by the best hahaha and I have been with many banks including Wells Fargo Bank of America First Interstate Security Pacific Home Savings and Loan First Interstate Washington Mutual you get the picture. I embarrassed myself in this Branch 6 months ago by doing or saying exactly what the person that raided them one star had done, and wanted to blame it on them, in fact I think I said I was going to take them to court over it, and yes I did write them 5 stars because they not only did not kick me out of the bank they actually bent their own rules for me without me even asking them to do it. There is a reason I stuck with this Bank, I mean Credit Union there is a big difference. After my daughter explain to me how it was my fault, not really my fault but I didn't do what I should have done and wanted to blame someone else for my failure. But the bank was so good and their app is so easy to use and everything works so well and when you call, they normally answer right away for me, but I don't usually blame them for my problem at the moment, I just ask for help and they give it to me. So if no stress, no drama, no lines, no waiting, no typical BS, then yes this maybe what you have been looking for and hopefully the person or gentleman that rated them one star either came to his senses and decided to keep his account open just like I did, then his next rating will be 5 stars. Otherwise I will be happy he closed his account because I probably wouldn't enjoy the bank as much if he was there complaining when I went in to enjoy the
-
April 2019 by AJ A.
The people at the Palm Springs branch are courteous but the banking experience leaves a lot to be desired. If you like an account where every transaction is "nannied," this is the bank for you. Today, I had my groceries and it kept declining at the register. Debit, credit, swiping, and using the chip didn't work. When I called, I was the 12th caller in line. Guess what happened when it got to my turn? It shifted to another automated system. Imagine needing to get food or fuel and not being able to because of a bank that doesn't allow you to make purchases. I even tried to use the ATM - willing to pay the service charge - to no avail. I'm going to withdraw my money and close my account in the morning. I'll be there before the doors open. That's not all, by the way. I deposited a check on a Friday that was supposed to clear on the following Monday. It didn't clear until the following Thursday. It clearly stated that it would clear on the following Monday but when Monday came, the date changed to Thursday of that week. Who has time for a bank that operates like that? I know I don't. As I mentioned, the people are courteous and professional but the banking practices have been so bad that I had to write a review. Heck, I couldn't even add my SCFCU account to my Mobil SpeedPass (to purchase fuel). Oh, that brings up another thing. I was glad I had cash on hand because my card was declined at a Mobil gas station in Palm Springs. I'd give them zero stars if I could. This is definitely not a 21st century bank. Navy Federal will be my only credit union from now on.
-
April 2019 by Abraham Amaya
The ATM is located behind Little Caesars
-
August 2018 by Tom Blumetti
Not working
-
April 2018 by Jony L.
Since moving to the Palm Springs area three years ago, I have been looking for a bank or credit union where they care about who you are, and I finally found one that really stands out! Sun Community in Palm Desert is awesome, and I don't mean that lightly either. All of their staff in that location are genuinely friendly and really do go out of their way to be helpful. From the first time setting up my checking account about two months ago, through the current experience of securing an auto loan, I only have great things to say about my Sun experience! Kudos go to Amy for all of her terrific assistance! I also have accounts at both Bank of America in Cathedral City and Altura Credit Union in Rancho Mirage. You can count on both to always have long lines and 'could care less' staff. B of A has only one teller most of the time (really?!?) and Altura is not the experience I would expect from a credit union. You are the customer and you do have a choice. Why would you want to put your money with a business that doesn't care about you? Sun Community is totally different, they are there to help their customers and it really does show. Sun Community is a federal credit union, whereas, Altura is not, and it does pay to know the difference. I highly recommend Sun Community Federal Credit Union!!!