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November 2023 by Stephen Ellsworth
**ATTENTION AUCTION BUYERS** stay away from this place or buy the units very cheap. The facility goes through the unit. The description of the items in the unit I purchased, could have not been known unless they looked. SHADY BUSINESS
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June 2023 by Cali G.
I relocated to Palm Springs in 2013 and moved items I didn't readily need into a storage unit at Big 10. Over the years I would add items and take certain items out. Once the new ownership took over...got greedy...and started raising rates I realized it was time to move out. During my move out I discovered sever water damage to my belongings. I reported it to management but was told it must have occurred some time ago because a new roof had been installed 5 years ago. So, why was the roof replaced?? Leaks?? Why wasn't I notified of the possibility of leaks and asked for access to inspect my unit? Obviously it was due to a leaking roof!I was also questioned about my choices of items to store? As if the leaking roof and items damaged were my fault. Upon further inspection of my water damaged items I realized some of the damage had occurred recently, because some items had been placed in the unit just a few months prior to my moving out and were water damaged. The items most damaged were items at the far back of the unit, away from view without completely removing and emptying the unit regularly. I paid my rent regularly and on time, the least one can expect from the facility is a properly secured unit.....secure from vandalism and the elements. The annoying manager accepts no responsibility, even after knowing the leaking roof had to be replaced as well as the old rotted out doors. I expect a negative response from her because she loves to argue and try to get you to believe she's always right. Not! My attorneys are still exploring legal options. Many facilities in the area to choose from.......don't settle on Big 10.
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October 2022 by Jamei
Small mom and pop storage. Excellent customer service.
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March 2022 by Little Imp
Horrible, fifty and unsecured place. Not recommended to anyone..
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November 2021 by Mark Caros
Rose was attentive, very professional and a pleasure to deal with!
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October 2021 by Nick Barrera
Dani was great help today and put a big smile on my face great customer service
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August 2020 by Alisha Morittz
Rosie provided the best customer service. This is a safe place to store your vehicle. I stored my RV here and had no problems. Rose always was so friendly and helpful. I recommend this storage facility :)
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August 2020 by Ronald Harrell
Rose is a gem. Friendly and efficient!
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October 2019 by Steve Pearson
Great location for us in Palm Springs right by the airport. Rose that runs the place is a true gem! Feels very safe and well looked after! I'm grateful I found this place!
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July 2019 by Traci Weiland
They were so friendly and so convenient to the Palms Springs Airport. Will definitely be using them again.
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May 2019 by Steven Moore
No electricity no bathrooms no charging phones
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August 2018 by Deborah Cushman
Rose is the best!
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January 2018 by Gary S.
1/18/18. Nice place,great location, very reasonable and great service. Rose goes out of her way to make you feel at home ,informed and comfortable. Not the fanciest like those big chains who offer you one rate and then increase it 3 months later. Whatever complaints others had in the ps past are not applicable now.
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November 2017 by RACHEL Jacobs
Its every nice, always clean, and frendly owner.
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November 2017 by Mary B.
We had to downsize my Mom's home after Dad passed away and am very thankful for the assistance that Big 10 Storage gave us. My brother and I called ahead and made arrangements for the move as we were traveling from Austin and Fallbrook. When we arrived the manager was there to assist with the agreement and transfer. Everything went so smoothly plus the rent rates are very affordable.
