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December 2023 by Walt T.
Warning! Do not shop here! The staff is there own brand of rude. I went looking for a pair of Hoka shoes and they had a pair that was stained. The manager said, "do you want them or not" . Odd behavior and wish they would hire a new staff that isn't so hateful.
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November 2023 by Dana L.
The selection in this store is incredible (So many Uggs! So many Birks!) and I was able to find the exact shoe I wanted. Once we returned to the hotel after purchasing a pair of the most comfortable shoes on the planet, I realized I needed a narrow shoe so we returned the next day and they arranged to have them shipped to me from another store at no additional cost! We arrived home on Wednesday and they arrived at my door an hour later. Thank you so much for the excellent customer service and I love my first new pair of Birks!
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August 2023 by Jaclyn M.
These custom sandals are incredible! I love the Birkenstocks collaboration with luxury shoe designer, Michael Grey, and Newport Beach artist, Candace Chambers-Belida.
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August 2023 by Devon Moughan-Phillips
Good choices, nice staff
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August 2023 by Anoki Casey
Great Selection! Check out the giant flip flop out front!
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June 2023 by Marla Freed
Looking for a specific sandal. They didn't carry them
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June 2023 by Jordan Smith
I have never seen so many great shoes in one place. It gets a little busy so, patience is encouraged. But the customer service is phenomenal and the selection is by far the best in the entire desert area. Finally, a place that believes geed shoes are important!
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May 2023 by Bruce J.
This is a excellent shoe store. They have everything and the manager Ron is the best. He is so helpful and is so knowledgeable. We love shopping here. Highly recommended!!!
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April 2023 by Fred W.
I was looking forward to picking up a pair of Birkenstocks last night while attending Villagefest in Palm Springs.I was very disappointed when i went into the store. There only seemed to be a single staff member working the location. The store was packed full of families, and people looking to make purchases, but there was no one to really assist them.I felt so bad for the one staff member I saw they were trying to do their best. Realizing the Villagefest brings thousands in to downtown Palm Springs on Thursday evening I hope the shop managers adequately staff the store for future evenings.
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March 2023 by Ram Rod
Alright, so let me tell you why the one star, the gentleman that helped us out, was irritated when I asked for a shoe size for my wife. Mind you, we were purchasing two pairs of shoes. Now the selection was great, but the attitude could have been a little less.
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March 2023 by Pamela W.
Worst customer service. I am a longtime Birkenstock customer. Terse saleswoman, apprupt, literally snapped at me and my sister today. Have been to many Berk stores. Never experienced such unhelpful behavior.
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December 2022 by Jonathan Hurtado
I walked into this store last night. I knew the style I have been wanting wouldn’t be available because they have been sold out everywhere for some time now. My partner and I walked in talking about the style. The saleswoman commented “you won’t be able to find those until Spring. We do have some leather options.” I replied with “which ones do you have in stock?” She then replied very rudely ,“ The ones on display.” I instantly walked out and did not even want to look anymore. First of all, she butted into the conversation and then when she wanted to give advice was so rude about it. As a previous retail manager myself, I will never buy from attitude. No need to be rude. Please talk to your sales team to be more polite. I understand times can be stressful, especially during the holidays, but no need to be so rude.
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November 2022 by Brian Stella
I have never wore Birkenstock sandals before but always heard about how, once they are broken in, are the most comfortable sandal and you get what you pay for. Immediately upon entering the store I was greeted by Ron who provided the best shoe/sandal buying experience I could have ever asked for. Based upon the shape of my foot and how I walk, he was able to offer not only a perfect sized shoe despite my preconceived notions from what I wear with other shoe brands, but he also customized them to my feet. He did this by punching holes to fit perfectly on one foot, as not all people have perfectly symmetrical feet, and punched the same hole on the other sandal so that there was at least symmetry between both sandals. Incredible customer service. Thank you, Ron!
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October 2022 by Rochel Kreiman
I had a great shopping experience in this Birkenstock store. Great costumer service, great prices. Came out with 2 very comfortable slippers. One Naot, one Taos. Would definitely stop by again!!!
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October 2022 by Heather V.
I have broken my foot AND sprained my ankle well enough to require surgery. Yo say that I am very picky about shoes is an understatement. I know all the comfort brands and have yet to find a shop where I live that carry them all. I'm out in PS for a convention and when I saw the sign from the restaurant... I had to stop. Great selection, the staff is knowledgeable in all lines, and prices are what you expect for this quality of shoes. Others may collect knickknacks as souvenirs, but I have not one but TWO pairs of cute shoes that will always remind me of this trip. Until next time...