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April 2024 by Scott M.
I was berated by a senior staff member after asking why my 5 messages weren't returned by him personally, and saying "that is what my staff is for", I'm too busy to personally answer questions from customers! Wow!!! If I had ever spoken to a customer, during my 40 years of retail management, I would have been fired immediately. After being a customer for 10 years!!! They are the only game in town that sells the food that I buy. I like to keep money locally, thinking seriously about ordering directly from the company that makes it, or AMAZON...
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March 2024 by Dani M.
GREAT COSTUMER SERVICE! Today I went into this store and the male associate was the most helpful person. He answered every question and recommended their top snacks, which my dog loved. Definitely will be coming again!! My dog is obsessed with their pumpkin cupcake and mini treats.
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March 2024 by Marvin D.
Shame on you. BEWARE! Bones-N-Scones is now deceiving customers with misleading dual pricing scheme on items. The prices listed are not the regular price instead they are a "perk" price with the actual price in very small type below the "perk price" for a paid membership- which a very rude employee abruptly explained when I mentioned that there was a discrepancy in what the listed price was and what I was charged. I have been buying all my pet products from this business since they were a small shop on Sunny Dunes. Now they want loyal customers to purchase a membership while deceiving unknowing shoppers charging a higher price. Cashing in on customers who don't check their receipt with two different prices listed but burying the actual cost below the "perk" pricing. I'm done. Shame on you Bones-N-Scones.
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November 2023 by jessica a.
Amazing shop I've been coming here a little under a decade now use to love going to the small shop on sunny dunes, ever since my dog was born I've spent so much money here I absolutely love it! Incredible employees and great small shops, from goats milk when my pup needed to be bottle feed to the nutritional dog food they have with so many toppers and incredible homemade treats, the only thing I can give a negative response to is there reward system! Ever since they changed it during Covid It absolutely makes no sense, I buy so many bags of food and spend 200$+ about every 2 weeks and never get a free bag, it use to be every 10 bags you got one free which makes it so easy and convenient, the employees don't even understand the reward system. my dogs about to be 8 and he's so healthy but unfortunately since Covid everything is so expensive and I've had to reduce spending and can barely just buy just his single bag of food, and Rottweiler eat a lot, I always look forward to that free bag and it seems like the points never move. Sucks to say but with petcos free delivery, discounts, and buy 9 bags get the 10th free and all the other competitors prices it seems like you should be switching up your reward system back to the way it use to be, or get an app that customers can keep track of there points so they know how if it actually works and what to expect from watch purchase. My dog Bobby loves it here but we just can't afford it anymore and it's makes me incredibly sad especially for how long I've been loyal to this company.
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October 2023 by A Divine Canine
Delicious homemade dog treats, top brand dog and cat food and pet accessories. Friendly staff.
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September 2023 by Todd B.
Great place. Knowledgeable staff. Finally found food our dogs eat and healthy to boot!
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August 2023 by Jonathan Hiibel
Best food for my little ladies! Helpful staff! And you can build up rewards with them!
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August 2023 by Michael Frick
Love this locally owned pet food shop. The service is always incredible... can we just live in a world where everyone is as nice and helpful as the staff at Bones-N-Scones? They have a great selection of only the BEST pet food, chews and toys. They also seem to do continual research on what is best for pets; they discontinued carrying one dog food I'd been using because the quality had gone down, but added a new one that they had vetted. I'll always trust Bones-N-Scones my pets' health. Thank you!
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June 2023 by Thomas Scarborough
I love this place. It’s small and locally owned. They have the best and healthiest dog food. The employees are very knowledgeable!! They are not your typical “chain pet store. They can about what is best for your pet! Unfortunately, I had a bad experience one evening but their Manager, Jay, went above and beyond to help me. I cannot thank Jay enough. He is one of the many reasons I shop here. They truly care about their customers and their customers furry children.
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June 2023 by Ted Crippen
Very friendly visit, had the treats I was looking for in stock
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April 2023 by Emmanuel R.
Everyone here is awesome. My cat has a bunch of allergies, and she can only eat one specific type of food. Although this store doesn't carry it, they order cases of it for me when I need it. This is my go-to pet store for sure!
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March 2023 by Fidelmar D.
Love some bones and scones, the place smells so good inside, like Gramma baking, but for my dogs!
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February 2023 by Rosa Zingg
We went to buy some treats for our dog and ended up being berated by someone who worked there. Our breeder had given us some information about our particular breed of dog that the vet had shared with him and this employee didn't agree and berated us because our views were not "peer reviewed science". He would not stop berating us, even when we asked him to. I can't believe that an employee of a business would treat customers in this way. Dogs are a lot like our children-unsolicited parental advice is usually unwelcome. Too bad, we left without buying anything except one cake. We won't be back. The people at Petco have much better manners.
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January 2023 by anja chil
We use to shop there for both of our dogs food. One of our dog developed diarrhea over from the food. The other dog we purchased the soft slightly cooked food for. She developed severe pancreatic and had to see the vet twice and be on medications for weeks. Our vet told us that the so called holistic, grain free, freshly cooked food can be very bad for your pet. Please check with your vet before you purchase any food that is slightly cooked. Most of the employees at the store are not trained at all.
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January 2023 by Jinsha M.
My husband went here cuz our dog had a tummy issue while we were in Palm Springs for the week back in Dec & it's close to our friend's house. The guy who works here (husband doesn't recall who) was SUPER helpful - recommended to give our dog carrots & kefir instead of powdered probiotic. Worked immediately & has become part of his regular diet a few times a week - no tummy issues since! Amazing. Thank you!!!! Also got some homemade pumpkin treats our dog loved we will be back for more next time we're in PS.
