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August 2022 by Alexa H.
my elderly (93 year old) dad shops this vons every week. the cashier, Don, is beyond rude!
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April 2022 by Camino B.
Usually have a long line and the customer service is not that good. Should just avoid this one.
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May 2021 by Bud G.
I was just at Von's on Palm canyon dr. One of my purchases was at the deli. I asked for original chicken wings. Paid for all of my purchases got home only to find out they were spicy wings. Called the store no one would answer the phone. Hung up and called back. The phone kept ringing and no one answered. So much for your neighborhood friendly Von's. So now I am out of lunch and $9.53. Shame on you.
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March 2021 by Adrianne R.
This Vons is great. However the restrooms are not on the best side of cleanliness and also one of the restrooms doors doesn't lock... so leaving basically only one for customers to use. And the lock has been broken for weeks now, not sure why it's not an urgency to get that fixed. It's a big inconvenience.
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March 2021 by Hal F.
I normally don't submit reviews but the customer service was so very poor today that I am compelled to tell store management. Today around 12:30 pm, I arrived at Vons thinking that I would switch from my old grocery store chain to this one since I had heard very good service comments about it over one year ago. Well, switching stores is certainly not going to happen now because the service today was horrible! Over 20 people in one line with only two cashiers is not my idea of good service since I had only 4 items in my shopping cart! It's no wonder people shoplift, it's the only way to get your shopping done in a reasonable amount of time at this store. No, I did not shoplift but I left the 4 items in my cart and walked out of the store! I will never return to that store. I will even shop at Target before going back. In fact, I did shop at Target just down the street. Picked up the 4 items I needed, even at a lower price, self-checked out my items, and walked out of the store with a big smile. Now that's what I call fantastic service!
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December 2020 by Derek N.
Another unpleasant shopping experience at Von's at Gene Autry Trail. I do not know why it has become so very complicated now to buy groceries at the advertised sale prices. They have "Club Card" prices & "Digital Deal" prices and I've gone along with it and got their application on my telephone so I can signal that yes I do want the advertised price by selecting it and then quoting my telephone number at the POS machine. However, to-day the Progresso soups listed at 79¢ each limited to eight on the shelves turned out not to be the ones that qualify for the discount. I complained that those are the soups that "you" marked on the shelf and the little bag girl ("Emily") said that it wasn't "she" who stocked the shelves, and then the grocery cleri "Ivonne" echoed her by saying also that "she" doesn't fix the prices. Note to management: the first thing you should do with a new employe is to tell her that it annoys the customer when the employe pretends that she doesn't know that "you" refers to the shop where she works, and not "Emily." I showed my irritation at the pricing situation and was accused of having an attitude by a grocery clerk 1/3 my age (Ivonne yes with an "I"). Stater Bros. has the exact same prices without all of this fuss with a store card or a telephone application. They can also be discourteous and condescending, but at least the complaint will never be about getting the sale prices advertised. I'm going there in the future. I know I spend only about $1,200/menses on food for my family so they do not care if I go somewhere else, but if you do not start treating the shopping public with respect and courtesy you'll find you no longer have a public to serve.
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November 2020 by Marck N.
We stopped here to grab food for lunch after our hike. The Vons setup is like any other Safeway. The store was easy to get around and find items. The staff were also helpful, even asking us if we needed help finding anything. Check out was fast and simple as there were no lines during the time we went and with Covid protocols.
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November 2020 by Kenson K.
They have a good selection of foods and the deli has some really good prepared foods. Prices are fair.
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October 2020 by Jerry P.
Regular shopper at this location. Just check your receipts. Short story - had a rain check for item out of stock last week. Went in yesterday to purchase item (at rain check price). Checked receipt at home. Looked like it was about $3 - $4 off. Went in tonight to challenge/verify. Clerk (Lupe, usually very congenial) clearly didn't like being challenged. Said it's not $4. I said, fine. I'll Just accept what ever is correct. Turned out to be $3 plus change. No matter; right is right. No need to be resentful of shoppers keeping track of their payments. Sorry Lupe was not happy. Not sorry that I got dollars back.
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October 2020 by G G.
I just returned from Vons and of my 7 items 3 were miss priced . Almost always when I buy groceries they charge more than the price on the shelves. I would never go back if it wasn't for the fantastic service I receive from the pharmacy department.
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October 2020 by Aliscia S.
Five stars to Vons Rimrock. During these covid-19 times, Vons Rimrock showed that organization is key to keep the customers moving and in and out in a great timely matter. From the baggers, cashier's, department heads and Management thank you for all your hard work. Great place to shop.
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September 2020 by Donna M.
Not a huge store but plenty of variety. I went at dusk and was a little wary coming out at night as the parking lot was not well lit. The landscaping was depressing as it is all dying. I'm wondering if there is a no watering mandate or if the management of the facility is pinching pennies. If I were Vons I would demand better. Not up to their normal high standards
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August 2020 by H John W.
Checkout is so incredibly slow. They blame it on COVID, but Ralphs doesn't have that problem.
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August 2020 by Gloria S.
I am sharing my experiences at von's pharmacy. A great team of pharmacists, Bill and Chad. They are the best hard-working crew I have ever met. I've been going to them for three years now. They know me on a first name basis as well as I know them on a first name basis. They go out of their way to check orders or recheck or any questions I have always willing to stop and listen and help me I love the staff there and I wanted to point out the girls are great. Manny another staff member assisted me by delivering my medication because I had no transportation at the time. I never thought of doing that. Then I had car problems again and without him knowing he took it upon myself to mail me one of my auto medications by mail. It was the exact medication I needed that day to be filled. They go over and beyond the call of duty and are very hard workers. I just love them all.
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July 2020 by CS S.
One register open 90% of the time. Hard to social distance when it's always a massive line. Crazy.
