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November 2022 by Paul G.
My wife was in their care for exactly 3 1/2 days and I fired these people. After a long conversation about how my wife needed a specific liquid medication, they send a tattooed RN over with it in pill form and he spent a good deal of time trying to teach me how to administer their choice of drug. Crush it and then try to get it to go through a gastric tube. Then he decided it was too hot outside and sat at my kitchen table for almost 4 hours completing his paperwork. I called his boss and objected. Then the next day we almost ran out of the liquid medication and I found myself on the phone to their preferred mail order pharmacy in Missouri on a Sunday. I called their office and insisted on a call back from someone in management. Didn't get the call and fired them the next morning.
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March 2022 by Cindy DelliVeneri
I can't praise them enough. This is the second time that I worked with them and they just get better. Fantastic organization, the nurses are all professional Jan was fabulous, she took the time to explain everything, always checking in with me. Thanks to all the nurses that came by.. Thank you for being there in Yucca Valley, CA. I would highly recommend them.Cindy DelliVeneri
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June 2021 by Carol F.
Family Hospice Care team's guidance and support in the caring for my mother during the last days of her life will never be forgotten. In particular, I would like to recognize the nurse who managed my mother's case. He went out of his way to explain the services and care plan in a clear and thorough manner, while being compassionate and kind. He made sure my mother was comfortable and made repeat visits to ensure the care plan was carried out in accordance to my mother's final wishes. The Home Health Aide was respectful and gentle and the visiting nurses equally so. The entire team was blessing to my Mother, myself and my family. I cannot thank them enough, they all were a blessing.
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November 2020 by Meredith G.
Best group of compassionate professionals. I worked there and left nearly 3 years ago. An amazing team who really cares.
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March 2020 by randy eigner
Very thankful for the compassion and care my mom has received. After very limited help and service from the initial hospice, Family has been attentive, helpful, and caring.
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March 2020 by Daniel M. Edwards
I am shocked by the unfortunate negative reviews; as the individual that was under the care of Family Hospice Care that I witnessed was absolutely positive and consistent with the best care possible. Every single staff member that was assigned to this individual was positive, knowledgeable, proactive and attended to every need with proficiency and earnest care. I have also experienced very positive experiences with other Hospice care organizations and Family Hospice Care is "First rate" in my and the family's opinion. Thank you, FHC
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February 2020 by Adrian I.
All of the staff at Family Hospice Care were so wonderful to our family when my grandmother passed away. The admission nurse was very helpful and thorough and our family fell in love with our case manager. They gave excellent care and I would recommend them to anyone during this difficult time.
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January 2020 by J. B.
The people care and are good caretakers. However, I now cannot seem to get a medical BED removed from my home. So, I have this bed in the middle of my family room where my mother died that I cannot seem to get rid of. What is wrong with this picture? I realize the equipment is provided by a subcontract working for Family Hospice Care but come on and get this bed out of here. The bed was provided by life care solutions - SG-home care. 888-707-3656.
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November 2019 by Dr. Jamie K.
I have never written a one-star review. I hate giving negative reviews for people and companies, but this is literally life and death care. My husband has been on hospice care with Family Hospice for three weeks and as of yesterday, I fired them. You should read to the end of this review. From the beginning, I had problems with their substandard products, but they had no empathy and refused to change anything. In fact, they just threatened not to send any diapers to me if I wasn't happy with theirs. They use cheap plastic diapers that don't hold urine and come apart in pieces when you try to adjust them at all (try removing them after a BM. UGH.). Because they're plastic, they cause skin breakdown and heat rashes and my husband kept sliding down on the bed (within 5 mins of sitting him up) and almost slid off the bed if not for bed rails saving him. And I could tell you more negatives about those. When a hospice company tells you this is the industry standard, don't believe them. It's not. It's cutting corners. I've had two other companies who use cloth diapers. Family Hospice also uses hard, paper dry wipes (which isn't a wipe at all). There are a few other products they also do not provide and of course, they don't provide his medicine because that would help keep him alive (although I got them to agree to a one-time 30 day supply). Most of the people were incompetent and did not listen to ANY of my concerns with the exception of the doctor and the chaplain, but they were powerless to change anything with the company. So, my husband also got substandard care. In the end, the nurse ignored new health concerns that I told her about and the social worker, who did NO actual social work activities, literally came to my home to chastise me and then sat outside my home with the nurse, spying on us. The next day, she threatened to report me to Adult Protective Services (APS) if I didn't put my husband into a 24-hour nursing home facility just because he was home alone for a few minutes before my caregiver got there. Essentially, this was retaliation (as far as I can tell) for my continuing to complain about the services and products. I was told by someone else, that this social worker has a habit of calling APS. I don't know if that's true, but she certainly has no reason or obligation to do so in this situation which clearly shows her inexperience and ignorance. In any event, I am now with a different company. I haven't heard from APS yet, but we'll see if after this review, they show up at my door. I would attach photos if I could do so without violating my husband's privacy. Sorry.
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July 2019 by Peggy G.
This hospice took care of my cousin in his last month of life. They were compassionate and responsive. I can't say enough about the excellent quality of care he received. Everyone that was on his case were beyond our expectations. I am especially grateful to Wallace, a hospice chaplain who visited him several times. He was able to minister to all of us in a gentle loving way. We are grateful to all those who helped through the last month.
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January 2019 by Mabel Johnson J.
I am very offended at their practices of making a dying people, who has days if not hours to live, swallow a hand full of pills that controls their blood pressure, cholesterol, arthritis, pain killers etc, 3 TIMES A DAY! When the person can't or, has trouble swallowing! They should only be giving the dying person pain medication via "the patch"!! Really? Treating High Blood Pressure and the person is dying?? I will never recommend these people! The only good thing I will say is, the people that came to the house, nurses, bathers, case managers, were very professional and caring. Until they say: We have to send someone out to "count all these pills", they make it sound like WE were taking the pain medication for ourselves! Very offensive!
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May 2018 by Aiesha P.
Family Hospice Care took care of grandmother. The staff are compassionate and caring. The nurses, doctors, aides and social workers all helped us in a very difficult time. I am so grateful for their care and helping my grandma be comfortable.
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March 2018 by Nicole Tierra-Taijeron
My mom is in hospice care, I realize she's not going to be around that long. Mom got released from the hospital 2 weeks ago, they left her pic line for her ivy in her, this evening she says it hurts. I called at 630p and was told a nurse would call me back, it is now 841p and still no call back. Mind you, myself and sister in law have been both taking turns calling and still no call back. This might not be a dire emergency at the moment but geez how does this company react to a real emergency. Totally pissed at the moment and not satisfied with their services. It's bad enough that our family has to come to terms with losing her and they tell you to call 24hrs anytime of day and someone will assist for what for them to tell you a nurse will call you back, such bull!!!
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March 2018 by Hank Styve
Unwilling to work with my daughter for my care after the lady that told her a medication wasn't what it was. They were nice-unwilling to accept responsibility for a small error, unprofessional based on that dangerous occurace and complaining-They said "unwilling" to provide service, because we complained, is what we believe.#PersonCenteredCare is important, miscommunication at the levels our family encountered, unacceptable.
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March 2015 by Shirley Vulpe
My husband was placed on Family Hospice care in Oct 2013. They were exceedingly professional, competent and reliable. They made a very difficult time for our family easier with their, information , support and care. Their care is comprehensive and knowledgable. They provided us with the essential,medically accurate, support and care that we needed . In addition to assistance three days a week with grooming and bathing I received weekly nursing visits regular volunteer visits to allow me to have a break once a week as well as specially scheduled volunteer visits to allow me to attend to other daily tasks. The social worker visited once a month and provided excellent information on community resources. The physician also visited in the home once a month. All staff were available for emergencies on an as needed basis. The volunteer services also offered pet therapy. Although I did not need it the hospice care also offered addition respite with temporary care in a facility once a month.
