Free People is a popular clothing store known for its boho-chic style and unique fashion pieces. The store is generally clean, with the exception of the dressing rooms, which some customers have found to be less tidy. The staff can be hit or miss, with some customers reporting friendly and helpful employees, while others have found the staff to be more focused on their own conversations than assisting customers. One recurring issue that customers have mentioned is a persistent sewer gas smell in the store, which can be quite unpleasant and even lead some to cut their shopping trips short. However, the staff has been responsive to this problem and has acknowledged the ongoing issue, apologizing to customers. Despite the occasional challenges, many customers remain loyal to Free People, appreciating the store's fantastic selection of clothing and accessories. The brand's signature bohemian-inspired style appeals to a wide range of shoppers, from those seeking unique, upscale pieces to those looking for more casual, everyday wear. Customers have also praised the store's workout wear offerings. Overall, Free People provides a mixed shopping experience, with a blend of positive and negative reviews. While the store's aesthetic and product selection are often praised, the inconsistent customer service and persistent odor issues can be frustrating for some customers.
Love this store and they fantastic the employees! BUT, it has a terrible sewer gas smell every time I go in. It was so awful today, we could not keep shopping. I asked the sales girl, she was so sweet- said it is an ongoing issue and she apologized. They really need to get this fixed.. Such a shame.
July 2024
Honestly, we all want to see the desert queen you can be, when you shop the Palm Springs Free!!
March 2024
Great FP store in Palm Springs! Big selection and excellent service
