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March 2024 by Vicky Freed
Great FP store in Palm Springs! Big selection and excellent service
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December 2023 by vanessa stewart
I've always shopped at free people before being that my bestfriend is a manager at the Sherman Oaks location, I know exactly what to expect and how the workers should be. I also have a friend from Highschool who works at this location whom I spoke to about the service not only being bad but disrespectful whenever I visit. I'm not greeted, I'm ignored and the only time they really care to pay attention to me is only to keep eyes on where I'm walking to and what i'm doing which to me seems personal if it continues to happen every time I have visited THIS location.. Today I decided to come in and make an exchange for a top, again I was hit with the same attitude and I wanted to see if they would acknowledge other people and they sure did! If you're rich and aren't a POC they will give you the customer service you deserve. Not only did they ignore me but the worker seemed like she didn't know what she was doing, didn't hand me a bag or anything and I ended up leaving the store with the censor tag still attached to the item... That couldn't be MORE of a sign that they didn't pay attention to me and only wanted me out of their store ASAP! I had to drive back 25 mins from my location and go again to the store. I explained what I experience when entering the storefront to the same employee who checked me out and she did absolutely nothing... not wanting to involve a hire up or make up for the harassment i've endured. But sure enough there was another employee hearing in on my conversation with her and again said nothing just a simple stare down was what she decided to give me.. This is ridiculous. I've worked at Victoria's secret before and plenty of other retail stores.. This is what NOT to do if you want customers. Discrimination at its finest but it's okay! Hoping these girls get better training or attitudes, no need to feel entitled when you're suppose to be helping customers and making sales.
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December 2023 by emma babiak
First time at free people! It was nothing but the best:) Very unique pieces and amazing customer service. Taylor was the absolute best! I have never received such great customer service from a sales associate. She was extremely helpful and friendly.
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November 2023 by Soliman Hatef
This place smells like dozens of boiled eggs exploded. I don’t understand how this is now being resolved??? Someone should call the health department
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August 2023 by Paola Vega Rubio
Literally have never been treated so awful at a store before.I went in this store yesterday and dropped some good money on quality clothes. Or so I thought.I bought a dress with that had quality control issues- the stitching on right sleeve was incorrectly sewn together, making it awkward, difficult, and uncomfortable to wear and get your arm through. I naturally wanted to get an exchange for a dress I could wear.When I went in the store about 30 minutes ago and asked for an exchange. There was a girl at the register who had short black hair and light skinned who I spoke to and she:1) didn’t believe me that their item had horrible quality2) didn’t want to honor an exchange3) was laughing at me as I was leaving their storeI literally told her to try it on and see how messed up the dress was.The only reason I gave this a one star is because there was a girl with long red hair yesterday afternoon that was actually kind and helpful.Overall awful and I would avoid this place because of terrible attitude and customer service.
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August 2023 by Gigi P.
I bought my friend a bday gift and the staff at the Palm Springs store were nice enough. Got a gift receipt and everything. My friend went to exchange the $100 shorts I got her for a different size and they gave her hell because she didn't have a gift receipt! I called tried to get it resolved. There's no way this couldn't have been handled on such a smaller level. No wonder the prices are so high because it's literally the first and last time anyone wants to shop here.
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March 2023 by Kimberley K.
I've been a fan of Free People for many many years. However my love for the store and the brand has waned over time.Never would I consider myself to be the "boho hipster" type. Most of the clothing I cannot wear. It's just not sophisticated enough for me.So what I will do is go to the sale rack, in the back, ... the one that is hidden from view, and around a wall... through a door and in the corner... you know which one I'm talking about ... hhaaThey will put clothes on the rack there, that are SUPPOSED to be on sale or discounted or marked down or whatever.... and I will shuffle through all the clothing, make a selection, look it over and really begin to like it... then I will look at the price tag and my heart will hit the ground.How... is it possible to mark a garment only $5.00 off and throw it on the sales racks ?? ? ?!One would think you are actually getting a bargain.. But you are not..I'm not fooled Free People (people)
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February 2023 by Linda Phillips
Where is my prepaid order? December 28,2022???????? I want the dress or full refund!!!!! B
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January 2023 by Ryan Shilpin
The wife loves this boutique style clothier. We also love what they stand for.
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May 2022 by Jessica J.
Fun clothing store, but it's a bit pricey. I like the bohemian thing they have. Highly recommend if next time in Palm Spring stop by.
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April 2022 by Eileen Gaskell
Excellent customer service! Found a beautiful dress here!
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March 2022 by M C.
I have shopped free people for over 20 years, I love their mix of upscale boho with a glam edge. They also have a nice selection of accessories and workout wear. I had a great experience shopping today with Avery, super personable and provided excellent customer service making me excited to be shopping! Thanks!
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March 2022 by Steve Prats
Well laid out store, nice folks, easy casual selections. Great location in the heart of Palm Springs
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November 2021 by Leyla R.
Amazing service. I went in to get a few cute pieces and ended up leaving with cute clothes and a smile. The staff was very helpful in getting me dressing rooms and also helping me out to pick out cute clothes! The clothes are quite expensive, however, they are worth your money. I always love coming here and hope to come back soon!
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August 2021 by Madeline S.
Super mean sales associate at the register on 8/14/21. Kicked me out of the store at 7:50 because they were closing at 8 ;(
