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January 2023 by Neil Smith
Jef made a wonderful ring for my partner that matched my original perfectly! He even was able to get it here before Christmas!
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October 2021 by Michael N.
Jef is simply amazing. We went in to pick out our wedding rings and it was one of the most memorable experiences ever. Jef helped guide our thoughts and helped us pick out the most amazing wedding rings. There is no other jeweler that I would recommend. Between the enormous selection of rings and his knowledge and commitment, this place is amazing. Thank you so much!!!!
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June 2021 by Warren Hollister
I discovered Hephaestus and it's owner Jef over a decade ago. It started with simple, affordable purchases, and when I realized his goldsmith background and unique designs the fun really began. He set my grandmother's 1.5 carat European cut diamond from the 1880s in a brush white gold tension setting. He next redid my mother's platinum wedding band with 3 baguettes into a pipe cut setting so the "family" stones were together. I've purchased many unique pieces over the years and his customer service/responsiveness is only top notch. My referrals from family and close friends all have been appreciative of the suggestion.In downtown Palm Springs Wed - Sat, stop by and peek. But if you have items you never use and want to repurpose, Jef has amazing creative skills in sketching out a design in just minutes. Sad that so many women keep engagement rings in the safety deposit box after a divorce and NEVER think to reset them into something useful!He has something in every price range which is a real advantage.
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November 2020 by Jason Starr
Fine jewelry at a fair price. Great customer service. They can make anything you want.
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October 2020 by Karen Simpson
Jef is amazing ! My daughter Kate and I have several pieces from him. I asked him to create a special bracelet for me and it nailed it perfectly!!. Looking forward to coming back this year and seeing what unique and beautiful pieces he has to show. Wouldn't trade Jef for anyone else.
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July 2020 by Stacy W.
My sister and I were having lunch next door and saw the jewelry owner outside his store. My sister had just "ruined" a rose gold ring and another 14k gold wedding ring by soaking them in vinegar -- they both turned black from the chemical reaction of the rose gold and vinegar. The jeweler told my sister he could clean them and it would only take 20 minutes. We walked around and came back 20 minutes later and both rings were beautiful again! He got all that nasty black stuff off of them both and both rings were as good as new. He didn't charge my sister, even when she offered to tip. Next time I'm looking for nice jewelry, I'll be sure to go to Hephaestus!
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June 2020 by Manny P.
Picked up our wedding rings yesterday and can't wait to wear mine. We wanted something different and to support a local PS business, we found both at Hephaestus. Jeff is a great guy, showed us varying options in varying styles and price ranges, and let us make the right decision. He had us come in a few times to check our ring sizes to make sure we had the right fit. His selection of jewelry is unique and beautiful. My fiancé has already made me commit to the black diamond option in 5 years, so we'll be back. Thanks Jeff!
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March 2020 by Emily M.
So impressed! I broke a hollow gold chain and brought it to Jeff at Hephaestus...this intricate work was so masterful I had to search the chain repeatedly to even find the repair! And it's nearly invisible! I was told by other places that it was not worth fixing a hollow chain..not so with Hephaestus! I will never go anywhere else! Thank you so much Jeff!
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August 2019 by Kevin O'Brien
I purchased a ring from this store in 2005. Two weeks after owning it the stone fell out. And there was a large crack on the back of the band. I took it back to the store and the owner said it was the fault of the person he had size the ring and he would have them replace the stone and fix the band.
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July 2019 by Marge Destler
Some of the most beautiful jewelry in town. A nice price range of men's and women's jewelry. Owner is great. Gets 4 star because one never knows when he's open. Call ahead.
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May 2019 by Kevin O.
While Jef Timms states that he takes great pride in being nominated as number one jeweler in Palm Springs, is it irrelevant. First, my original receipt states 18K white gold band. When I purchased the ring, Jeff insisted I look at the stone through a jewlers loop so that I could see what a high quality diamond I was getting. Recently I had a jeweler look at it and was shocked to find that he blatantly lied on the receipt stating it was 18K white gold when in fact it is only 14K white gold. And yes, after owning the ring for about three weeks, the stone fell out and there was a crack on the back of the band. He stated that the guy that did the sizing on the ring did an improper job and he would have him replace the stone and size it correctly. I don't consider that a 'favor' I consider that him taking responsibility for a faulty job done by his choice in people to do the sizing. Then when I recently was told about the discrepancy in the gold content, the jeweler also said this diamond has a huge inclusion in it. I said that's not possible I saw the original stone and while it was not perfect it had no huge inclusion. So they swapped out the stone with a much less quality stone. Discussing this with a friend of mine, he said the same thing happened to him. He and his partner had Jef make their wedding bands. In one of the rings the stone fell out. He'd replaced the stone as he should have. However upon my friends return to Florida he took the ring to have it appraised only to find out that Jeff replaced the stone with one of much less quality and value. So now it's not just the lie he wrote on my receipt and replacing my stone with one of much less quality and value, but now there are two people that this has happened to. It is looking like Jef has a pattern of taking care of mistakes by giving the customers less quality and value than what they originally paid for. Since you feel Jeff that a return and refund are not acceptable, explain why? You can take the returned ring and sell it in your store for the appropriate amount based on the actual gold content and the value of the existing stone, so you would not be out any money. You don't care about your customers. I'll file you supposed first complaint to the Better Business Bureau, the Federal Trade Commission, The National Jewlers Association and the FBI. In the current business climate of business lying to customers and by replacing a stone in a ring with a much less quality and value, I think they will be quite aggressive in investigating. Especially in this small world, there is myself and someone else I know of that the same situation happened to. And if your business is doing so well and thriving, why is it that I have called on multiple occasions only to get a voice mail, and never a return call. In addition the email address on your business card is no longer active. Are you hiding from all of your loyal customers? A proper response would have been to simply make a return phone call to one of my many voice messages. The only thing that got your attention is my Yelp Review? Why after a month of voice messages did you send me an email telling me you wanted to get to the bottom of the issue. Then followed that up with an email asking for a photo of my original receipt. Then another email asking for photos of the ring up close from the top and sides; if you had no intention of making the situation right. Bottom line.... you lied in writing on the receipt and sold me something that it was not. Your stating the cost difference between 14K and 18K means nothing. A lie is a lie and that is illegal. So now you can deal with the consequences of TWO people that have had a bait and switch in the stone in their rings as well as a written lie on my receipt in terms of gold content. You can see by Jef's referring to me by the last name O'Toole when it's clear that he knows it's O'Brien, shows just how immature and childish he is and truly unprofessional. I'm sure your
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May 2019 by Michael M.
Referred by friends six years ago and consistently receive the best service, quality, and beautiful jewlery. Recently upgraded my wedding ring and am blown away by the end result. Jeff listened to my needs and provided guidance resulting in one very happy customer.
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February 2019 by Al Dutra
Best designs with the highest quality stones!
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October 2018 by Bob I.
My husband & I were shopping for wedding rings and stopped into Hephaestus. The owner, Jef, took the time to listen to us and ask us questions about our tastes and lifestyles before suggesting the rings that he custom-made for us. The rings suit us to a 'T', and they are one-of-a-kind (OK, two-of-a-kind since he made matching ones for us). You won't get service like this just anywhere!
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September 2018 by Marge D.
Great designs and high quality jewelry with decent pricing. Super nice and helpfull designer/owner. Great selection of unique pieces for men and women. Love this jewelry store. Call first to be sure he is open.
