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February 2024 by dykes Young
A DMV experience. And we’re paying for this?
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January 2024 by Mike C.
Arrived and checked in 15 minutes before my appointment. I was told I'd receive a text when it was my turn, so I stepped outside to wait. (There were 20-30 people in the waiting room.) The text never came. So it seems I lost my place in line. I am writing this Yelp review one full hour after my arrival and 50 minutes after my appointment. Still nothing. Sadly, I have no choice but to stay because this is the shoddy vendor my employer switched to. I'm guessing it was cheaper. It feels cheaper.
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December 2023 by Doris Olson
Hi I just went to LabCorp at this location today and I have to tell you the people are extremely nice. I’ve read some of these reviews I don’t know who they dealt with but it’s totally wrong..I made an appointment the night before for 10 o’clock. I didn’t do it correctly. The receptionist at the desk help me got me in. I was out of there by 10 and that’s the time of my appointment. I have to say they were excellent. ?
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November 2023 by Jessica Hernandez
One of the worst labcorps in the valley. We got there at 9:05 went to the front desk and the girl was very dismissive not giving any sort of eye contact, told me to do the e check in, we did the e-check in and after about an hour I asked for an update she said there was still 5 people ahead of us, again absolutely no eye contact, and extremely dismissive. After about another hour and a half we get a text the guy reassured us that they were going to get everything ready. Another girl then gave me the instructions and told me I had to come back and drop off. Therefore after two hours waiting with a baby they said I had to take home the tubes and bring it back. Absolutely not ok, they should have checked the paper work I should not have had to wait two hours just to be sent home.
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October 2023 by Antinous
You'd assume they'd have more people available when there's literally 10 people waiting outside in 100 degree temps. Old gentleman has been outside in a wheelchair for over an hour. Ridiculous
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October 2023 by Charles B.
I had an appt for today at 11am . I counted 35 people waiting . I checked in thru the kiosk . I waited one hour eating 40 people come and go . All I needed was a dr ordered blood work. I asked Anthony several times why I haven't been called . He says "YOU DONT HAVE AN APPT" I did have an appt . He was very professional however , he kept repeating that I didn't have an appt . I hope I never have to deal with this location again.
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September 2023 by Tammy B.
I checked in without a appointment. I checked in on their self service Kiosk, it was pretty simple to navigate. My name was called quickly, I was greeted tProfessionally and Friendly. Thanks for a great expedient experience!
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September 2023 by Robbie Raaf
45 minutes and they still haven't even called us up to get the insurance cards.This is the worst run lab I've ever been to.I feel like I'm in the afterlife waiting room in Beetlejuice.
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September 2023 by Chris P.
Heads up!!! I left blood with second nurse ( Amanda sadly not there any longer says something from get go about Lab Corp 555 Tachevah PS.) Unsuccessful 4 times on left arm on second failed attempt on right arm "YO that's enough !" Amanda arrives saves the day one time boom on left arm
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August 2023 by Glenda Dixon
I would have given 5 stars. But there are no signs that let you know. I know this is a long review, but i think it will help to understand the bad reviews you are getting. First you have to check in at the express kiosk. But there is no sign to indicate that. The gentleman at the desk, you could see he was overwhelmed. The OTHER office was closed. Don't know why? It said it was open on the app. So I think that everyone had to go to this one, and it was packed. And it's hot outside and so people get cranky. The one thing they really need to fix is the board that tells you it's your turn.I was one of the people who had gone to the counter to give him my paperwork. And was told to check in at the kiosk checked in, and they said that I would get a text when they we're ready for me. So sense the place was packed I went out to sit in the air conditioned car. I got the text.I had to walk back to the clinic because of the parking situation because the parking lot was full. SoI had to park in the back row. By the time I got back inside the building they had already taken my name off the board.So because there is no sign to let people know you have to sign in at the kiosk I had to wait behind 2 people who we're trying to give the poor office guy their paperwork. Only to be told the had to sign in first. So... they were talking people in who came in after me. They only have 2 phelbotomist working. So I told the customer service guy that they text me. So he had to look through the pile of papers to find me. Then let the phelbotomist know that my name was no longer on the board.So, please give people more time to walk into the building before taking their name down. And PLEASE PUT UP A SIGN THAT SAYS CHECK IN AT KIOSK FIRST. This will save people time and people with anger issues. And save the person working at the desk, headache issues. And let doctors know to tell their patients what kind of blood test they are taking. On the kiosk it it confusing. Thank for your time.
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July 2023 by Becky Chase
I would love to have given minus. I was directed to back and a smart aleck guy wouldn't listen just threw samples in tub. They didn't even have the right Dr on the form. A month later I'm in Everett WA problem still happening. Went to the labcor here what a difference. Maybe now I will get help. Shame on your whole offy.
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July 2023 by Claus Kjolsen
Blood throwing is a catastrophe, coming out always with bruse ( looking black and blue after one day on my arm) every Tim!!!
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July 2023 by G Y
I recently had a highly disappointing experience at LabCorp that left me feeling frustrated and disregarded. From the moment I arrived and checked in, it was clear that the front desk staff lacked the necessary organization and attentiveness.After e-checking in and being asked to wait, I patiently sat for 10 minutes before approaching the front desk for an update. To my surprise, the staff member seemed unconcerned and informed me that my papers were still in the pile and that I would be called back next. I returned to my seat, assuming that my turn would come soon.However, as time dragged on, I became increasingly anxious about the delay. After waiting for an additional 30 minutes, I decided to take matters into my own hands and approached the front desk once again. This time, the staff member exhibited a dismissive attitude, initially ignoring my presence before finally realizing that my papers were either misplaced or not included in the pile at all.The lack of an apology or any acknowledgement for their mistake was disheartening. Instead, without showing any remorse, the staff member reprinted my papers and placed them in the appropriate pile. The entire incident left me feeling unheard and disrespected as a customer.Customer service should be a top priority for any business, especially when it involves essential services like medical tests. Unfortunately, LabCorp failed to meet even the basic standards of professionalism, effective communication, and prompt issue resolution during my visit.I hope that LabCorp takes this feedback seriously and takes the necessary steps to improve their customer service. As a customer, I expect better treatment and respect, especially when it comes to matters that affect my health and well-being.Overall, my experience at LabCorp was extremely disappointing, and I cannot recommend their services based on the lackluster customer service and disregard for their clients' time and concerns.
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May 2023 by Edith Ortega
It's amazing how the lack of professionalism runs in this office. The front desk has absolutely zero customer service and zero compassion for the elderly (which, for what it looks like, is their highest percentage of clients). To start, the employees behind the desk do not even acknowledge the patient standing in front of them to check in. Second, a lot of the seniors are not technology acquainted, I observed a patient requesting help to use the check-in computer, and all they said whenever we have time. Even if you have an appointment, you still have to check in on the computer. They take walk-ins as long as you are willing to wait more than 2 hours. They ask patients to wait outside, and they will be called. There is no way patients will hear their from a perdón behind a desk and with door closed. This establishment definitely needs retraining or new staff.I have seen many reviews with the same issue over the past two years, and it is unbelievable how the company has done nothing to resolve this issue.
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February 2023 by Sonia L. Angeles
Haraya was my lab technician, she was gentle and professional. I would definitely request her again.
