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January 2023 by Heather Taylor
We recently rented a property in Palm Springs and upon our 11 pm arrival with 4 exhausted kiddos, found it to be pretty filthy. We cleaned up and left messages and hoped to have some help. The next day they did send someone to clean which we greatly appreciated and then left messages that week to promise us they'd make it right. It's been 10 days and I've left 3 messages with no response. It's just a bummer, the property was beautiful. Their ability to be organized and give a few darns about a family traveling....that gets a zero.
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August 2022 by Jim McVittie
Worst customer service I have ever encountered. I rented a property from them this year (2022) for 8 weeks. The individual people were nice enough. But, this management company does not communicate with guests or the property owners they represent.On the day of check-in, I had no check-in information from them. They are closed on the weekends and I had to call their after hours line to get the information about how to get into the house I rented.Additionally, twice now I have made a reservation for a 3 month stay next year (2023), that I made over the phone with them directly. After they cancelled the first reservation I foolishly reserved a different property. I had signed a contract and paid a 50% deposit both times. Their excuse for cancelling the contract was the property owner "changed their mind." On the last one I have been waiting weeks for a refund only to find out they never processed the refund.The company has changed it's name from McLean to Poppy but it's still the same company. I will never rent from them again.
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June 2022 by Denis Keast
We hired McLean to manager our short term rental property in Palm Springs. What a nightmare. Unprofessional, unorganized, disreputable, noncommunicative, shady.The owner was 75 minutes late to our initial meeting. We indicated that we would not hire them because of this and told us about a nasty custody situation she was going through and she began to cry.It was all down hill from there.Emails went unanswered; workmen did not show up when scheduled; their cleaning crew left bags of garbage at our front door then we were charged to have that garbage taken away; a brand new shower head was removed without our permission, and we were charged for that labor; they installed a keyless entry door handle on our front door - we were charged twice for that and for repairing the damage done to the door by their handman who installed it; our funds were never deposited into our account as we had asked, instead we were sent checks (we set up a separate banking account to keep these funds separated and more easily tracked; I had to make 5 unscheduled trips to the property to repair things that they had messed up (I live out of state); the last two monthly statements were not sent to us because we had already indicated that we wanted to sever ties with them; they locked me out of our online portal right after we fired them even though we had pending reservations - on and on. They are absolutely the worst possible choice for property management.The have recently rebranded to Poppy, likely due to how sullied their brand is.Do Not hire these people. The only thing they seem to be adept at is taking your money.
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May 2022 by Alison Trentacost
We loved the condo at Ranch Club Estate #23. It was the best location in the complex. The patio was protected from sun and wind. It was exactly as pictured. We were found of the induction stove...couldn't get the hang of cooking on it. We liked the location. Would definitely rent it again.
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May 2022 by Michael Allan
McLean, now Poppy, was very helpful in getting us a pet friendly vacation rental in Palm Springs. We began with them five (5) years ago, and continue to return because of their good service.
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April 2022 by Bob Hoffman
What an amazing property located in a perfect tranquil location of Palm Desert. The communication was excellent from booking throughout our stay and checkout. Everything was thought of in the well appointed property and the heated pool and spa were so relaxing. Can't wait to book again!
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February 2022 by Mary Martin
We rented Ocotillo Lodge unit 311 from February 1 to April 17 2022 from McLeans. When we picked up our keys to the unit, they told us the mail keys were in the unit. They weren’t and still haven’t been located a week later. The unit had 2 couches, which were filthy with yellow stains and spots. The shorter couch had no back cushions. The bathroom sink would not drain. The kitchen faucet leaks and the sink’s under cabinet was wet and moldy with water. The garage disposal smelled like mold. The unit was equipped with 1 teaspoon and 2 tablespoons, no chef knife, no pot holders, one tea towel, no wash cloths, no mops, 4 towels, 2 hand towels and had two broken chairs on the patio. The tv stand’s back side was not connected. The blinds do not work properly in the kitchen and living room. Do not rent this unit!
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February 2022 by Ellen R.
Do not rent from McLean. The lack of reviews on their site should have been a warning, but we really liked the look of the house so we rented it anyway; it's titled "Beautiful Palm Springs Home" on their website. The set up of the house was perfect, but we spent the first 4 days of our 28 day stay dealing with repair people. Admittedly, McLean was responsive to our list of 14 repairs/issues, but if the property had been properly maintained and inspected prior to our arrival, these issues should not have occurred. The problems included gross mildew in the master shower (see photo), the gas for the pool had not been turned on so we had to wait 2 days for it to warm up to use it, the gas stove did not ignite (unbeknown to us it had been unplugged), 2 faucets didn't work, the refrigerator and dishwasher were about 20 years old (the ice maker was broken -- the owner sent us a portable ice maker -- and the crisper bins were broken making it hard to pull them in and out; the dishwasher racks were totally rusted out in several spots (see pix)), one of the chaise lounges was totally torn (see pix) which the owner replaced. Further, the house slept 6, but there were only 5 chairs in the dining room (several were broken) and only 4 for the outdoor table which was filthy (see pix). We did get reimbursed for renting a bigger table and chairs to accommodate our family for Thanksgiving and for some kitchen equipment (there was no pot large enough to boil pasta or potatoes) The list goes on, but you get the point.
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February 2022 by Mary M.
We rented Ocotillo Lodge unit 311 from McLeans Property Management in Palm Springs on February 1 to April 17 2022. The unit has major problems. The couches were dirty and stained. The shorter couch had no back cushions. The bathroom sink wouldn't drain. The kitchen faucet was leaking whenever we turned on the water. The water had been dripping for a long time because the cabinet below the sink had mold and stains and was wet. The faucets and the shower head all drip. The barbecue canister was empty, no propane. There were 2 broken chairs on the patio. The tv cabinet back was disconnected. The blinds do not open and close correctly. The carpet is old, dirty and had places where there is a tripping hazard. There are no mail or gym keys. There was one teaspoon, 2 tablespoons and no chef knife in the unit. There were no potholders. There were 3 bowls, 3 glasses and 4 plates. There was 1 tea towel, 4 bath towels, no wash rags. There was no mop for cleaning the tile floors. This was not as advertised. We will not rent from McLeans in Palm Springs again. We have spent our first week trying to get things fixed. The manager ignores our calls. Staff that have come out are trying their best, but need management to step up.
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December 2021 by Gregg Dietrich
We rented a vacation home through them in Palm Springs. The house was fabulous, with great instructions, and the McLean company was very responsive to a couple of phone requests we made about the pool and hot tub.
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December 2021 by Ana Beza
Great company to deal with when booking a rental property. Always available and responsive. I had a few questions and they were more than happy to assist. Good company!
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December 2021 by Capstone Equestrian
The home we rented was beautifully appointed with every amenity we could have ever needed! The McLean co was responsive, organized, and great to work with. Will definitely use them again.Great experience!
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November 2021 by Johnny C.
I do not recommend these people they're very irresponsible they almost killed the biker and they don't take responsibility for that he throws around saying he's part of Homeland security I do not recommend these people their shysters if anybody would like more details on how bad these people are him and his wife both you may contact me at 720-297-1849
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October 2021 by Juan Bravo
We stayed in Casa Lavender in Palm Desert. This was by far one of our best stays. The house is a hidden little gem with a private and beautiful courtyard into the front door of the house. Inside is a beautifully manicured house with a spacious kitchen with all you would need for a long stay if needed. All pots, dishes, dish wear and utensils included.The back outside patio was a dream with a truly private nice pool and jacuzzi and plenty of seating. We can’t wait to come back.
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October 2021 by Michelle Mousa
We had such a wonderful time at Polo Villa House #5!My family of 10 inc 4 little ones enjoyed the beautiful pool, great room, big screen Tv and multiple bedrooms/ bathrooms. kitchen was really wonderful too!Management team , mostly Natalya was very responsive and helpful throughout the process!
