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December 2023 by THE PEACE MAN
The one star or less is fair warning to anyone having to deal with this company. Everyone was very friendly until they weren't, because of so many mishaps and endless attempts to resolve very simple issues. I will leave the photos and videos off this posting, but many were taken.
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August 2023 by Robert Rendon
Where do I even start! My wife & I were blown away with the customer service we received at Modern Home Design. We visited many tile stores for our shower remodel. We ended up going with Modern home since the tile selection & customer service was unbeatable! Thank you Brett for all your help!
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April 2023 by Lisa M.
I just used Modern Home for a renovation that included fully gutting two baths and a kitchen, and replacing 2000 sq ft of floor tile. This store is a treasure trove of the most exquisite selection of everything I needed. They provided fast turn-around and their customer service and communication was excellent. Rick has impeccable taste and understood my style goals immediately, then guided me through tile, wallpaper and counter selection. This was no small feat since they have thousands of stunning and unique options to choose from, and his suggestions led to a gorgeous finished project. Ron handled kitchen design and transformed the tiny dingy kitchen into a cook and entertainer's dream space, complete with an abundance of pantry cabinets and a new wet bar/island. Their team made installation a breeze and the finished product is flawless.
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March 2023 by Catherine S.
The showroom has a great selection of tile and other home finishing products in a range of price points. We bought some lovely, unique Italian tile for our casita. The estimate came immediately and the tile was ready in just a few days. We were impressed with the showroom and overall experience .
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January 2023 by Kevin Au
Huge fan of Modern Home Design! Deno was excellent to work with and helped guide me with design advice to bring my mid-century inspired bathroom remodel vision to life. The tiles were all in-stock which helped me to completely my project quickly. A+
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January 2023 by TREDI Interiors
Really a 5 stars service. Fast delivery, amazing products. A big thank you to Brett.I highly recommend this professional team.
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January 2023 by Scott B.
Great place! Staff and owner are very professional, wonderful communication, patient and kind. I have done a lot of business with this company and never had any problems!
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November 2022 by Mark Courtney
I went shopping for kitchen tile and hardware at Modern Home Design Showroom in Palm Springs yesterday and had the fortunate experience to work with Deno Ferraro . Smart, sharp , creative , knowledgable, he asks all the right questions and helped narrow down the choices with my kitchen needs. I value his opinion and taste level very much . A true pro ! I'm not one to give reviews , but I felt compelled to acknowledge his talents and kind demeanor after I left the shop . A solid go to source , I will be contacting Deno for other projects going forward . I suggest you do as well, hence this review .Best,Mark CourtneyServices: Flooring selection
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October 2022 by Linda F.
I was referred to Modern Home by a friend and was glad to make the connection. The showroom is a gold mine filled with the best selections of unique tile. I was greeted by Deno and explained what I was looking for, as we're renovating our kitchen. He understood my taste and in no time showed me the most beautiful tiles. He had a great idea to use 4 different tiles and when put together, made a unique medallion to use in the center of the niche over the desk top, which is on the side of the breakfast room. He also showed me some amazing quartz counter tops and helped me with colors to paint the cabinets the Island and rest of the kitchen. His sense of design and product knowledge was very impressive and we're so excited for our new kitchen.
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September 2022 by Matthew Tepoorten
The tile options are fantastic and they have great cool options. When you come in they are really helpful about 50% of the time. The customer service drops off quickly. Tile was late, then wrong, hard to get a call back or who you were dealing with etc. I give the tile 4 to 5 stars and the service 1 star then settled for a generous 3.
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September 2022 by William O.
I've done two home renovations projects and used Modern Home for my tile orders. I am not going to call out any specific staff, although I could, but dear me, what a mess. I pulled the exact tiles I wanted to order and brought them to the staff members' desk, and had the exact square footage ready to go. It doesn't help that not a single product in this entire store has a price tag on it. This person looked pained with the mental calisthenics of just writing down the names of the 5 tiles we wanted to order, the math to figure out how much we needed for our square footage including overage, the amounts we needed to order for each tile, and the $ total. The process was grueling to get the right information down on their scratchpad of paper. It felt like this was the first time they have put together an estimate in their lives. We kept going back over each and every tile from our list bc they were so disorganized and frazzled. Maybe drunk from a late rose lunch? Finally happy that they had enough information down on their scratchpad (Why at one point they put some information on a sticky note, on top of the scratchpad they were using for our order, versus just writing all the information on the scratchpad is beyond me.) We gave them our contact information and awaited our estimate to place an order--we were ready to pay in person, but that wasn't an option. I received an estimate days later by email, and of course it was completely wrong. My guess: the sticky note disappeared and they completely fumbled creating the estimate from memory and from their disorganized scratch pad. A wrong tile, 2 wrong quantities, and a complete mess of an invoice. It took almost a week and a half of back and forth to get the estimate correct. They blamed being short staffed. I blame incompetence. It was sad to see. I finally placed the order. 24 hours later, no receipt, no confirmation. I like this showroom and I like their products, but whoever owns this place needs to whip this place into shape. An estimate should be created immediately, not from memory and from a scratch pad. An estimate should be sent same day, if not the next day, guaranteed. An order should be able to be placed immediately.
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August 2022 by Afshin Hamed
My wife and I stopped by mid last week to check out the flooring selection and we just wanted to browse as we still have some time to plan reno on our vacation home. As soon as this gentleman found out we were browsing, his tone of voice and attitude changed, customer service went from 10 to 0. We had several questions and kept getting short answers without any clear response, kept going back to his colleague and talking about their weekend.It is unfortunate as my wife liked some of their items.Taking my business else where they are appreciated.Service: Flooring selection
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June 2022 by Shelley C.
It's nice to have one place that carries the selection that Modern Home does! No more driving through the whole valley! The only thing better than that is if you are lucky enough to work with Deno! Not only does he have excellent taste, but he does what he says he's going to do! I'm out of state for several months and he has stayed on top of my project, letting me know exactly when tile will be delivered, etc! He takes a personal interest in your project and even does hand holding if necessary!!!
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June 2022 by Len H.
We were in desperate need of help with selecting tiles for not only our floor but also our master bathroom floor for our shower and wall tiles for our bar area as our home in Palm Springs is undergoing renovations. Before going to "Modern Home" we had engaged a salesperson's help at a competitor tile store in Palm Springs which had a lovely selection of tiles, but sadly had very few, if any tiles in stock. It seemed every time the saleswoman made a suggestion, we were told the tiles were located in the US (clear across the country, or in a different country altogether!) or were discontinued! She is a very nice person, but not very knowledgeable about her inventory! Our experience with her was frustrating to say the VERY least being as we worked with her for nearly two months! All of that became a distant memory when we set foot in "Modern Home". The store is filled with everything from classic tiles, to contemporary, and midcentury modern tiles that accentuate and complement a home such as ours that was built in the midcentury modern era. We desperately needed someone that was not only knowledgeable about what was in stock, or nearby, such as SoCal (LA), not Florida, and not Spain as was the case with another tile store! That is where we met Deno (pronounced the same way as Dino) who was not only understanding and sympathetic to our frustrating experience at the other tile store but was extremely helpful in terms of making suggestions, knowing his inventory, and once we ordered and paid for all of the products made it happen at lightning speed! He truly was our "Godsend"! Deno is not only highly personable and a lovely person to deal with but is also extremely knowledgeable and efficient. When he tells you he's going to be in touch with someone, he delivers! No sooner had we ordered the gorgeous "Cambria" slabs for our bar area and three bathrooms than he called us the next day to say a representative of Cambria would be at our home the following day to take the measurements and 2 weeks later the slabs were installed in 3 bathrooms and our bar area. That's efficiency! The store also offered a competitive price match up to the other store only with tiles that were easily accessible/nearby (unlike their competitors) So, don't walk, but run to "Modern Home" and when you walk in the door ask for Deno he will cater to every want and need that you have!
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June 2022 by Ally T.
The Modern Home 2 showroom is too difficult to worth with. I am an interior designer and have been for 30 years- in LA, NY Miami. I wish I could say good things. But the manager and other sales person were terrible at getting back to me with quotes, samples etc. The vibe was unfriendly and they seemed bored with their jobs- with lots of attitude. I will unfortunately have to order with the showrooms in the other cities I have worked in. They are so professional, kind and responsive.
