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September 2021 by C A.
I called to make an appointment for a quote for two sets of stackable sliders. They gave me the number to a contractor who would measure, order, and install the doors. I called him and left a message. He has not called me back. It's been two weeks. So I'll find a different company that wants/needs my money
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October 2020 by Clark H.
This company is great. Have used them for years. Tonya is great to work with. Installers, estimators, etc could not have been better and very save in these times. Highly, highly recommend them.
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October 2020 by Steve M.
The process of purchasing doors, windows and costly hardware was easy and professional. I dealt with Ana who you can tell basically runs the shop. We unfortunately were recommended to an installer by PSDW and between the Therma-tru door issues and poor installation we have $40,000 worth of nightmare in our newly remodeled home. The Emtek door hardware is falling apart because it's getting yanked on from the inside to get a door latch to catch. If you're rolling your eyes thinking these are simple adjustments that could remedy my frustration and problem...please don't. After getting no support from PSDW I negotiated a settlement with the door manufacturer who wanted to credit back their vendor who originally ordered the doors. The owner Jim would not facilitate that which made it difficult for me to get the refund. The refund was for an estimate I had for an additional door company to come remedy some manufacturing and installation deficiencies but the doors are so out of whack and poorly installed I have an ongoing issue which is why I'm sitting here in my beautiful vacation home wasting my time writing this review.
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May 2020 by Anthony U.
I called one morning to inquire about a new track for a sliding glass door and spoke to Ana who is super helpful and quick. She told me if I came in and showed her the part she would see if they had something in stock however they didn't and she was happy to refer me to somebody else. She took a lot of time to help me even though she didn't get a sale. The customer service is amazing and I can't wait to use them for my next project
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May 2020 by Alan G.
I was looking for a rubber sweep insert for my shower door. I stopped by Magik and they were magic. The gentleman that helped us found what we needed and didn't charge us. He was terrific and so accommodating..
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January 2020 by Chaise N.
I called to inquire about having someone provide a quote for my project to install new interior wood doors. The person who answered the phone was very rude and dismissive, and didn't seem at all interested in getting my business. When a business can't even deliver basic customer service, they don't deserve support.
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October 2019 by Erick G.
Excellent experience from start to finish! We needed to replace a window in our home, we had heard great things about Magik, so they were our first call. We are so glad we did! They quickly scheduled an estimate, communicated throughout the process and installed perfectly at the time they said they would. We highly recommend Ken and his team and will continue to use them for any future need.
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August 2019 by Wende W.
I highly recommend Magik Glass and Door for the #1 reason: they stand behind their work and make an effort to resolve the problem, a problem that occurred a month after their initial visit. Even though time had elapsed since they had first worked on the doors, their rep, Daniel, didn't argue with me or say that there was nothing that could be done; rather he set up an appointment for 2 days later to send a tech out. Michael, the original tech, showed up right on time and explained that there was very little room for an adjustment, but that he would do his best to rectify the situation. He made every effort to work around what had been an incorrect original installation, and after careful adjustments, he fixed the problem.I was impressed that this company genuinely seemed to care about pleasing their customer, and that Michael had a very pleasant attitude and seemed to care about getting the door adjustment just right.This is the only company I will use in the future, and I can highly recommend them. You will not be disappointed with their customer service and professionalism.
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August 2019 by C S.
They didn't have the screen door I was looking for. But their representative helped us find it online. If I ever have any other door or window needs, they will be the first company I contact.
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May 2019 by Roger C.
I thoroughly recommend this company. They arrived yesterday to fix a very high up window in a ceiling turret and also a sliding glass door. They came at the time they promised and did the work quickly and efficiently and cleared up perfectly when finished. If I have any glass issues in the future they will be my first call.
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May 2019 by Brahm L.
I had a couple of large picture windows that had moved leaving an opening next to the window frame. I called Magic for a quote to fix this. They asked for some pictures and sent me an email bid to fix the problem. I had read in their reviews that their follow up was occasionally lacking so I made a point of calling until I got a person on the phone. I first notified them of my problem on a Monday. They showed up with a large crew and fixed my windows early Thursday morning. The work turned out to be less extensive than I thought it would be. They billed me less than their original quote. What an honest professional company they turned out to be. I told them I would recommend them to anyone with window issues.
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February 2019 by Grant A.
I can't thank Palm Springs Door & Window enough for the fantastic Fleetwood doors I ordered from them. But what I wanted to thank them mostly for recommending SoCal Construction for installation. I have dealt with many contractors over the years but these guys are by far the best, easiest to work with and the most professional. Not only did they show up every time they said they would, they didn't leave until EVERYTHING was perfect. They even showed up to assist the Fleetwood factory reps for a very minor adjustment a few weeks after. Thanks to both Palm Springs Door & Window and SoCal Construction (619)519-0733 for making it such a nice experience for my project.
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November 2018 by Jerry W.
This is a the place in the world!! Jim Rider, who runs the sales side of the place, is so helpful and goes beyond the call of duty, and has great contractor referrals. We had one of his preferred contractors order us a beautiful glass front door for our 1970's home and it arrived just as he said, and the contractor installed it in just a few days. No mess and all is perfect!!
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March 2018 by Brian Webb
They replaced all windows and doors and installed new shower glass, doors and mirrors.
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March 2018 by Michael H.
I can't say enough about Palm Springs Door & Window. Jim Rider is not only a true professional, but a gentleman. He helped my wife and I make the right decision regarding replacement windows. Quality all the way, efficient and exceptional pricing. No one else I would use.
