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September 2023 by Danny Sonntag
After our horrible service experience with a Genesis dealership in San Diego, we decided to get ours serviced in Palm Springs. Hands down the best customer service we have ever received. After waiting 6 months for a call back that never came, the Genesis of Palm Springs was able to get our car serviced in 2 days and allowed us to ride in the new 23' G90 as a courtesy car. What an amazing time! Will always get our vehicle serviced at Palm Springs. Next review will be for the sales personnel when we look at the new GV80 coupe!
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August 2023 by Mike S.
My wife and I started our shopping process with Davina. She was responsive, educated on the cars and very helpful. She was never pushy and gave us our space to think and talk about the vehicle we wanted. The car we wanted was on the ship heading over so we had to wait two weeks. As soon as the car arrived Davina had them do their part to get it ready and we went in signed the docs and left within a reasonable amount of time. Process was probably one of the easiest car purchases we had. I like that! Thank you to Davina and Andrea for making this happen.
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June 2023 by Stephen Thomas-Orsino
I had the pleasure of working with two exceptional service advisors, Jena and George, at this dealership. From the moment I arrived to service my Genesis GV60, they provided nothing short of outstanding customer service. They took the time to explain all the necessary work that needed to be done and provided updates throughout the process. I was particularly impressed with their ability to explain complex technical issues in terms that I could easily understand. Jena and George went above and beyond to ensure that all my concerns were addressed. They even took the time to teach me about the features of my car that I was having trouble with, which was greatly appreciated. Overall, I had an outstanding experience with Jena and George, and I highly recommend this dealership for anyone looking for a great car and exceptional service. Thank you, Jena and George, for a job well done!
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June 2023 by Paula Margonie
The only positive thing about this dealership is they had the vehicle I wanted in stock! I am still waiting for the GM to return my call five months later. Thankfully, the GM at Genesis in La Quinta provided us with excellent service.
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June 2023 by James Phillips
Great experience in all the departmentsSales and accounting were excellent.Hyundai building beautiful and clean. Can’t wait for the new Genesis showroom and offices in Palm Springs!
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June 2023 by Pete D
Great dealership, I couldn't recommend a better dealership and experience for when I purchased the car and when I get it Serviced! Well Done Genesis, Jenna in service is exceptional!
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May 2023 by Destiny R.
So let me start off by saying this dealership is nothing less than absolutely genuinely amazing. Shout out to GARY , Eli and Jenna !!! I started off with working with a sales person and I ended up getting serviced by Gary who is in control of financingI believe I purchased a 2019 genesis G 80 fully loaded with a panoramic sunroof with the lexicon system and just so much more Now I did previously purchase a 2015 genesis G 80 a few years ago and it was my dream to upgrade it. I've been looking for a little while for this specific car same color white with low miles had a great price did I want the genesis cheaper yes but this is a luxury vehicle and the price that they had on it with the 10 year 100,000 mile warranty is just amazing and since I previously owned the same exact car but a 2015 I knew that it was a high-quality car, now there was a little bit of confusion during the purchase because I went through my credit union to get an approval opposed to going through them so I did take a little bit longer than I expected about a week but other than that they held the vehicle for me. They trusted me that I had the approval Gary continue to be on top of it every single day, and I'm more than happy on top of that they delivered the car. I was two hours away and it was a little bit of a headache to drive out there, but they made this process, so smooth and actually I feel it was well worth it to go through them. I was also looking at BMWs and the BMW service was horrific to top it off BMWs do not have any warranty I am very happy with my decision. Another person who assisted me was Jenna. She's in service and I really appreciate her being so on top of what I needed for the Genesis. I highly recommend you guys purchase from Palm Springs even if you're out of the area and you have to get it shipped to you or drove to you. The service is outstanding on the warranty on these cars are just amazing thank you Gina and thank you Gary and thank you for the sales person that assisted me. I really appreciate you guys definitely give you guys a thumbs up Fivestars and it will definitely be sending referrals to you. Super happy with my new genesis. Thank you.
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April 2023 by joe stafford
Excellent ! Eli did a great job!! This dealership is not ripping their customers off with markup over the sticker price. Other dealerships are charging 7k over sticker price. I appreciate greatly that Genesis of Palm Springs does not do that!! They care about customers!
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February 2023 by Nathan S.
The employees at this dealership are driving the vehicles for personal use prior to selling them.I was going to purchase a 2022 GV80, but was informed that it wasn't available because a manager had driven it to San Diego.This is unethical, misleading, and potentially illegal.The matter needs to be addressed by the State Attorney General.I would avoid this dealership until the current ownership and management are replaced.
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February 2023 by steve Ehrlich
Excellent serviceFriendly sales staffOur sales Gal Dovina was GreatAwesome team effort
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October 2022 by Diana Kerr
Genesis of Palm Springs is first rate. Welcoming and professional. We opted to drop off our GV70, & Jena had us signed in with courtesy vehicle within 15 minutes. The service was completed on time & car came back cleaner than how we left it. Thank you Jena
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September 2022 by Harry Sauberman
I have had an outstanding Genesis and continuing excellent service experience at this dealership. Salesman Eli Mears is the very best salesman I have ever experienced and would not hesitate to purchase my next Genesis through him. I purchased my 2023 G80 at Palm Springs Genises only because of the great amount of time he spent with me so I became completely comfortable with my total $72,000 auto purchase. He let me drive the car long enough prior to the purchase so I felt comfortable and confident of my purchase. Most importantly Eli was extremely patient knowledgeable and neverpressured me. I have never encountered such an all around wonderful car salesman! Regarding my continuing service experience again service manager Jena Porter is also the very very best service manager I have ever encountered. She goes the extra mile to always provide me with the best continuing Genesis service experience possible. She is very timely and very conscientious in making sure this dealership provides the best on time speedy services. She always follows up to ensure my customer satisfaction. Also in the finance department at Palm Springs Genesis ask for Gary in the finance department as he goes the extra mile in terms of following up promptly with your car loan. He is very efficient and competent. In summary you can’t do better than purchasing and servicing your Genesis than Palm Springs Genesis because they are the very best.
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September 2022 by Roger Gacke
Cody King provided exceptional customer service for my out of state purchase. Mary Walters is the best finance manager I have ever worked with. Straight up no nonsense sale without any BS!
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September 2022 by Kris Hopping
Genesis of Palm Springs is the best! Amazing customer service and very helpful and knowledgeable staff. I am so happy I bought my vehicle from them.
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August 2022 by David Ross
5 Star Plus. I’m 75 years old and currently own multiple Porsche’s and Cadillac’s. This was the best dealership experience I’ve ever had. Nick and Mary are first class, friendly and knowledgeable. I wouldn’t hesitate to recommend Genesis at Palm Springs to family and friends.
