Pet Cremation Services Of The Desert

Most Recent Comments

• January 2024 by Bill A.
  Our pet was killed by a Coyote on the evening of January 20th, 2024, leaving our family in significant anguish, helplessness and extreme sadness. On Sunday morning we decided to have our pet cremated, and found Pet Cremation Services of the Desert, via a web search. Following their website instructions, I sent an e-mail Sunday Morning, (1/21/24 at 11:36 AM) to [email protected], the owner of this company, asking for consultation of types of service, costs, etc., and leaving two ways to contact me. In addition, at 12:00 Noon, I called their number and asked for a call back. Later, I received a call back from someone, who was so insensitive and compassionless, I thought it was a prank call. I asked again, who they were calling from, and in his very rapid and cold hearted speech, I learned he was from Pet Services! Knowing I had not much choice at this point, (not to mention what to do with my pet's body) I reluctantly made and appointment for the following day at 12:00 PM. At this point, I was starting to have reservations about having these callous people having anything to do with our beloved pet. I also read a number of very negative posts on line regarding experiences of others, and decided if I hear back from the Cary, I would discuss my concerns and hopefully would probably follow through with the appointment. On Monday morning, (1/22/24) not hearing anything, I sent yet another email to Cary at 9:38 AM, asking if there was any problems for not responding to our plea for help. At this point, I decided if she didn't contact me, I would cancel my appointment. At 11:24 AM, I sent another email to Cary, asking her to Please contact me a soon as possible. I expected her immediate response, but of course still nothing. At this point, I called the Pet Cremation Service number, which was answered by the heartless, uncaring individual, whom I think was the same one as before. I advised not being able to keep the appointment at 12:00 PM, and all he said was "are you going somewhere else"? I said, that I wasn't, and he said...."give me a call is you want another appointment". So that's the story....cold, uncaring, with-out one word of softness or concern. I'm writing this review, as you have little say in how or why your Pet dies. However, you do have a say in arranging how the next steps, (cremation, burial, etc.) are completed. In my opinion, your Pet deserves your best efforts in treating their remains with dignity and class. I do not want anyone else to experience what we did, nor any of the other negative reviews. Stay away. BTW: It is now 1/24/2024, and I've not heard from Cary, and have found a wonderful and caring Pet Clinic (on Ramon and Landau) who are handling our cremation arrangements. Bill A. 1/24/24
• November 2023 by Austin L.
  I would most certainly NOT recommend this cremation service. After four weeks of having my dog, I called in to see what was happening with his ashes. we paid for an individual cremation. Cary, the owner had no idea where he was and after searching through the back came and checked her paperwork and said "oh yes, we are doing him today, you can get him tomorrow". When I asked why it had been four weeks she blamed it on the fact the name plate had not been made. I went to pick him up on the Friday, two days later and a very rude Johnathan gave me a tiny box, no name plate and I highly doubt this is our dog. I have three other 16-18lb dogs in boxes and the boxes are all twice the size. I will report this company to the city and better business bureau. Exercise extreme caution if you use this service. On their website there is a 7 step promise...we never received any of the 7 steps No cremation ID, no copper ID tag, no certificate of cremation, no engraved label on the box.....
• October 2023 by Sabastian R.
  Very compassionate caring and nice service very busy place so takes awhile for your loved one to be returned
• May 2023 by Chris S.
  I called on a Sunday, our dog passed the night before. I didn't get an answer so I continued making calls. To my shock and surprise my phone call was returned and they are making a special trip to open up shop for me to drop off my dog. This place is awesome. and they understand what we're going through and are happy to help I recommend anybody living in the desert use them for their pet Services.
• March 2023 by Robbie Raaf
  The Google ad says 24 hours. When I called it instructed me to text a number for immediate response. I did at 815 AM on the May 30.They didn't even respond until 25 hours later.I went with another service.
• July 2022 by Steve K.
  Carry was given the correct name at birth, although her name should be spelled CARE-E She truly does care, she is compassionate and has lots of empathy. She went above and beyond to help me find a place to get my baby Luna euthanized and although these facilities could not do anything until sometime in August I had to go elsewhere today. Care-E followed up with me several times to see how I was doing she has a huge heart. I highly recommend taking your pet to Pet Cremation Center.
• June 2022 by Robb G.
  The service!!! Not good. The product: It is the ashes of our dearly departed pet. It is very sentimental thinking of our lost loved one and the remains of our pet. The service: Too many mistakes by the owner. She, Carly Willoughby, blames the name plate company--Palm Springs Promotions--and she also blames her employees! Cary told me that one of her employees had to leave early due to a family emergency and he gave away our name plate to someone else. What? Really? Then, she blames Palm Springs Promotions name plate company. She told me that they sent the name plate in the wrong color and wrong font. So, i dont know what she did to that name plate, maybe she sent it back or it never arrived. Next, she says her computer system did Not send out the order in the first place. So, how do they send out wrong name plate if the order never went out in first place?? !! ?? Now, she says she has to fix her computer first in order to send out a new name plate order. So many excuses!!!! Not Professional !!!! To make things worse, Cary told me to meet her at the shop at 3:30pm--she made an appointment with me. I get here and she is not here. She is at her house... hanging out...eating. Then, she finally shows up at 5pm at the shop!!!!! She comes in making jokes and never apologizes for 1. The mix up, and 2. Her being late. She is not professional at all. I'm still grieving for my pet, and she is making jokes!!! Making her clients wait an hour and a half for her to finally leave her house. Remember she made an appointment with me and just blew me off like i am some kind of chump. Stay away from this pet cremation. Cary makes so many mistakes that its possible someone else will get your pet's ashes instead of you!!! *Think about.... if its true that one of her employees gave away my pet's name plate to someone else, then its possible for her or her employee to give my pet's ashes to the wrong person as well.
• March 2022 by Eliazar Ibarra
  This place sucks. I called and they said they were gonna be opened to help and when we got there the lights were off and no one answered the phone.
• March 2022 by Lorrene Miller
  She confused my dog with another brought in. Was originally given the wrong ashes, but was told by her secretary that they had no other dog in their system with that name. Several other things went wrong, to the Rios family who also lost a Roo, I believe you have my dog's paw print and I have yours.
• January 2022 by Brad R.
  This past Saturday my 13 year old pet passed away. When I googled this place it said they were available 24 hours a day. When I called the message said the new hours as of July last year. I left a message because they don't have an answering service. I called again the next morning still no answer. Today is Tuesday and still no call back from the 2 messages I left. Fortunately I found another place to do the cremation of my beloved pet. I was referred to this place but I would not refer this place to anyone.
• October 2021 by Lee Alan R.
  Cary was so kind and helpful when our little old dog Wanda died at home in August 2021. It was a very sad day, but Cary took care of the cremation details professionally and with empathy.
• March 2021 by DJanet
  Such a lovely caring sensitive responsible blessing to beloved pets . outstanding in every way
• December 2020 by Barb C.
  Very grateful for the compassion they gave us when our dog Smudge passed. We ordered a paw print of his and it such a nice remembrance of all the good times we have of him. Thank you.
• December 2020 by David B.
  Cary and her staff are the most caring, and professional pet care staff that I have ever met. They took care of my dog with the upmost care, compassion, & professionalism. i am forever grateful to them for the love they shared for my bulldog.
• September 2020 by Billy A.
  My beloved Bo was nearing his journey with me. I called and spoke with Cary and she instantly became a compassionate, calm voice of support during one of the most difficult things I've ever had to do. The vet came to my house and I was right there with him to the very last breath. They loaded him gently and took him to the center. When I picked up his ashes, they were in a carved wooden box, paw print had been taken along with clips of his beautiful reverse brindle coat. He now sits the mantle and will be with me wherever I may go. It would be impossible to have made this heartbreaking event any easier than Cary made it for me and my sweet Bo the Dog.