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March 2024 by Silvia M.
I used to go to Animal Samaritans because I loved Dr. Bousquet. She was always kind to my babies, and I never had any issues. The next thing I know, she is no longer there. Finding Dr. Bousquet took me a few years, but I finally did. She is at Petsmart in PS. I have been taking my animals there - even though I live in Indio and she is in Palm Springs. All my babies are 'special,' meaning they come from the shelter after a terrifying life. They are at ease with the doctor and her staff. I highly recommend it!
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February 2024 by Terri M.
The staff was really supportive and friendly as we brought our two year old lab mix in for a health check up and vaccines.
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February 2024 by John H.
On 2/2 I brought by dog in here for normal shots, tests and check up. After I had left and was home received a voicemail from the tech who was reponsible for the blood draw admitting she had forgotten the draw for a test I was billed for and paid for. They had to rebook an appointment for Tuesday 2/6. I showed up at the appointed time, 9:30 am and was told to wait. The wait went on and on, and please remember this was an error by the staff that was supposed to be corrected. After hearing repeatedly "just another second" in frustation I finally took my dog and left, too bad they treated me like they were doing me a favor, they were NOT. Later that day I received an email from the vet complaining about my leaving. I responded with an email explaining that they were making me give up hours of my time to correct their screw up and asking for either an new blood draw be rescheduled or refund my money for the test I paid for and they did not complete. I have yet to receive a response. So here I sit, having paid for a test that was not completed because of their screw up, and this vet refuses to respond to me. Before you book here, learn what to expect. My next vet appointment will be with Animal Samaritan, not this rip off vet. Still have not heard back from them. Be careful before booking here.
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January 2024 by A P.
I'm so very glad I found Dr Bousquet! She is deeply caring and her staff is outstanding! Now, if she only took on human patients I'd be first in line!!
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December 2023 by Nel D.
I took Stewie the wonder beagle in for his check up and shots and they could not have been better with him. He was tricked with treats and was a good boy - but all due to the Dr and tech being so kind and patient . I highly recommend them. They are a huge amazing addition to the valley.
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December 2023 by Whitney
We switched from Banning Veterinary Hospital when they tripled their prices and we had some other unpleasant experiences with them and I am SO HAPPPY and relieved. The staff here are so lovely. They fit me in on the same day I called and I have never had a vet and team spend so much time with us. They were caring, helpful and they worked with me to only do the necessities and keep the bill in an affordable range. They were so kind and gentle with my grouchy senior dog, gave great advice and I am so thankful.
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December 2023 by Dora Few
Removed the foxtail from my rescue ear.... thank you...
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December 2023 by Tommaso De Angelis
Very good Veterinarian ?1/2 the price of VCA
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November 2023 by Glenn Rosenblum
Dr Bousquet is terrific. Caring, honest and thorough.
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September 2023 by Shawn B.
Worst customer service ever!!!! I went to buy a goldfish, waited forever for someone to come over, young girl asked how big was the tank, told her and she said she wasn't going to sell me a fish because she thought my tank was too small. (I've had a fish for years in the tank). I'm a grown man and can decide what to buy and spend my money on, not an 19 year old register girl deciding!LOST business and Sale (no star)
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September 2023 by Paul Gordon-Sheridan
Extremely quick appointments, doctors are very personable and easy to talk and explain things to, they listen and make it a very good experience. Such a pleasurable difference from Banfield and the VCA.
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August 2023 by Mark L.
I'm a huge fan of the groomers at PetSmart, the issue is the store employees. I had an early appointment with the groomer before the store opened. The instructions said to push the button and the buzzer would notify someone. I pressed and heard nothing, pressed again and a employee let me in I said good morning and he had a look that could kill and walked off. When I went to pay later he checked me out and I said I appreciated the warm greeting this morning and he says I appreciate you pushing the button for 10 seconds. James all you had to do was when you let me in that you only need to push the button for a second. I did not create the early morning procedure so if it's such an annoyance change it don't be an a** when you are pleasantly greeted. Good job groomers, James not so much.
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July 2023 by Renee Tunick
I had the best experience ever. We showed up 15 min early and they got us in the exam room. My dog usually is very afraid to go to the vet. When Lisa came in to check on us, she sat on the floor with my dog and gave him treats. I saw my dog was getting comfortable and even gave her a kiss. I was amazed. The Dr. Bousquet came and saw my dog and sat on floor with us. I saw my dog was not afraid and that made my so happy. They were able to exam him and give him the proper medications. I highly recommend vet services here. I will definitely come back if needed. Thank you.
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July 2023 by Joe R.
Adrienne groomed my Border Collie mix, Duchess last week and she did an outstanding job. Duchess is very skittish when having anyone touch her feet and Adrienne clipped her nails, bathed her and gave her a beautiful haircut. I highly recommend Adrienne. We will be going to her regularly from now on. Thank you Adrienne! Lynda and Duchess
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July 2023 by Yellow_ B.
Carina took great care of my dog. Thank you Carina For taking great care of my beautiful boy. We will definitely be back.