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April 2024 by Ricky A.
I set an appointment at 10 am then the system ask you to put your phone number if you will wait outside they'll tex!!! But they never did it .. so I lost my appointment and I have to wait 1 hour after !!!! This is the worst system and "professional " lab Quest!!!! the employees don't follow the rules !!! Now they said I'm in the wrong laboratory!!!!!!! This is a real bad business!! They take me in and in the las minute the lady was ready to take my blood out and she said oooh this is not the laboratory you have to go to another one, they have no human considerations!!!stay away from lab Quest!!!!
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March 2024 by Alec A.
Quest Diagnostics was great they make it so easy to check in that as soon as I sat down I was taken to the back to get my blood drawn. Georgina was the one who drew my blood she is a fantastic nurse so kind and caring. I highly recommend Georgina and Quest Diagnostics.
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January 2024 by Anderson Casales
Giselle Melendez is a SUPER professional technician , relaxed me that it did not hurt at all , kudos for her . Through nice conversation guided me through the process smoothly. Glad to have her . Thanks a lot
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November 2023 by Tim Hyland
Always a very long wait time (often 1 hour or more) for walk-ins, and appointments are never available. Clearly understaffed. Otherwise they have a clean waiting room and friendly.
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August 2023 by Roger Jarvis
I was very impressed from start to finish! My phlebotomist could not be any better than she was. She did everything to perfection. Painless, personable, fast, professional. I know because I was a phlebotomist for many many years working at both Quest and the other :). I will definitely come back to this location. Keep up the great work and kudos to such an amazing team you have there!
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July 2023 by Thomas Scarborough
Very clean and professional friendly staff. It was very easy to schedule appointments. Unfortunately, I had to cancel my first appointment and reschedule and it was very easy with many times slots open for many days. Check in is very simple. I did not wait any time as I got there right at the start of my appointment.Lastly, I cannot praise the staff enough. They were so easy, kind, and pleasant to work with. Highly recommend this Quest location
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July 2023 by Karen N.
Highly recommend! I arrived 10 minutes before my appointment as requested and checked in electronically. They called me almost immediately and took me back to a room. The phlebotomist weighed me, took my blood pressure and drew three vials of blood in under 5 minutes. She was friendly and professional and really great with a needle! Easy, pleasant experience overall.
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May 2023 by Frank Truth
UPDATE: Called the lab to verify electronic lab request, 4/5/23, 12:30 p.m. Tech answered then hung up when I identified my request: 555 TACHEVAH, Palm Springs, Ca. On an earlier occasion I checked in early. When I returned at 12:00 p.m.I was told they had no record of my appt or check in. I had to waiit. 17 Feb. 2023, 12:10 p.m. ZQPCNV. Seems the business is dying. Lobby empty when I left. One phlebotomist on duty. One other male non-uniformed person lounging (leg on blood draw table) in a cubicle patient chair. Not recommended.
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May 2023 by kate o'donnell
I was in and out very quickly as a walk in. Star was friendly and professional. The place could use a facelift but over all was a good experience.
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April 2023 by Cindy L.
Horrible service!!! My handicapped son had to wait 3 hours. Absolutely unprofessional.
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April 2023 by Cynthia C.
As a new resident of Palm Springs I am happy to have found this location close to home. It's in a very clean building, parking isn't hard to find and the phlebotomist who helps me is very knowledgeable, kind, makes a personal connection and is very efficient! Her hair is always up in a cool style and she even had some good music going in her work area. I have small veins and always have to be poked a few times before they can draw blood but she does an excellent job and always finds it on the first try! I believe her name is Regina. 10/10 1,000,000 stars!
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March 2023 by Annette Baker
Had a 7:30 am appointment.. Did my mobile check in 10 min prior. Said you're checked in..Then went to the Kiosk scanned my barcode and had a seat. My appointment time came and went. I asked the phlebotomist what's the problem because nobody at the desk. She said I didn't check in! I showed her my barcode and scanned it to no avail. She told me I was late and would have to do a walk in!!! I said i've been sitting her for over 35 min. She was of no help at all & very unfriendly.Again nobody at the desk.. I had to manually enter my information again!I've used this location several times and no problem. Plenty of staff and very friendly.. Don't know what's happened to make this facility so unorganized.. I will consider a different place next time..
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March 2023 by Jessica
I recommend making an appointment in advance for a smooth experience. My appointment was 830a, I was done by 837a. My phlebotomist was nice and it was quick. With a scheduled appointment I had a code to scan for check in which really helped.
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February 2023 by noX
Very unprofessional medical practice. No receptionist, and the tablet isn’t user friendly for stand by clients. I arrived at 9:30 am and was one of 2 people waiting. No one in the lobby so I scheduled an appointment thinking these are smart people and they can tell that I’ll go with the stand by option. But no, three people walked in after me and didn’t touch the tablet to check in. And once the “nurse” comes to get the gentleman before me she checks the 3 after me into stand by and calls them in, knowing I was here before them. And the kicker is she had her AirPods in and started yelling at me and another client, who were basically asking her to be courteous and mindful to those who were here before the rest. Now it’s 11 am and other walk ins are going before me who walked in because I scheduled for 12:40 … Georgina one of the medical professionals assisted me but saw the flaw in her system when she couldn’t put me on stand by so she instead input false information to trick the system. Not a good look for a medical practice.
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February 2023 by Frank Adair
Despite the disgruntled reviews of others, I found this site to be immaculate and very accommodating. Very professional and friendly staff, excellent service, and a very easy and smooth experience. A+ and exceeds clinical standards I have seen throughout my life. Thank you!
