-
November 2023 by Frank Truth
Seriously understaffed. Rx's not ready per online orders. Pharmacists testy, even rude. Bad impression overall.
-
October 2023 by Robert N.
Overpriced on a lot of items (basics), and a pharmacy that went downhill in service and attitude very recently.
-
September 2023 by Cindy N.
They have now added double the self check outs and had no help check outs this morning. This is horrible for seniors with mobility issues. And they have no specific times when there is one regular check out's available. I'll be shopping elsewhere.
-
August 2023 by Sam S.
I was in a rush, hungry and passing by Ralph's in the afternoon a few days ago. I'm still baffled as to how their deli counter could be so poorly managed. a. Do they make sandwiches to order? Nope. Not anymore. b. Do they offer good sides to go with their 2pc. chicken meal? Well, that depends. If you want coleslaw, potato salad or macaroni salad then no, they had none of those. They did have long-leftover, neglected options that nobody had ordered, so there's that. I went with the sticky, dry mac n' cheese (x2 of course). c. Time to ring me up, right? Nope. They no longer let you pay at the deli counter.d. Well then the checkout lines were ready for a quick transaction, right? Nope. The 2 or 3 registers they had open were at least 3 deep with customers.e. It's hot outside. Is there someplace indoors to eat? That too depends. I posed this question to one of the employees after paying for my meal. In response, I got a blank stare from an older lady who then gestured that I could eat in the shopping cart isle (I kid you not). I went to my car and opened my package up.f. Well, after all that, was the chicken worth all the hassle? Not even close. It was as old as anything else in that deli. I took one bite, then one of the dreadful mac. It was inedible as well. I brought the "meal" home and threw it away the next day.g. How does this experience compare to Albertson's or Stater Brothers? That day I was surprised that Ralph's was so dreadful in comparison to other markets. However, last evening we had a ridiculously miserable experience at Stater Brothers as well.In conclusion: I guess it's just a sign of the times. It seems service workers just don't care anymore. This was one of several epic retail failures I have experienced in recent weeks. I don't know what the answer is, but avoid this deli at all cost!
-
June 2023 by Oscar F.
I live 3min away from this Ralphs, between my job and personal groceries I spend around $300-400/week here. I discovered an item I did not purchase on a work purchase from yesterday, I had used the self checkout and there must have been a scanned item from a previous customer.A supervisor, Nicole, assisted me with the refund. Unprofessional would be a soft way of putting it. Rude, curt and condescending is more like it. Came close to accusing me of lying and having bought a coconut water together with $150 worth of house supplies for work instead of checking the cameras as I offered.Not sure if she was having a difficult day, but I have those too and I stay professional with my clients.
-
May 2023 by Doreen L.
Nice store and helpful staff. Didn't know it was part of the Frye's chain. Good prices and coupon discounts.
-
April 2023 by Quintin E.
Lets go to Ralph's Palm Springs!In one of my favorite well stretched out plaza/centers in Coachella Valley that I'll call the Sunrise Way Shopping Center (if it's not already named that).Typically clean, typically extremely personable and typically you will find what you need!Depending on the day of the week, like most grocers, this place gets shopped hard! I always keep in mind at any place after Sunday morning it could be slim pickings if any for certain items.I've stopped in during the day and at super late night and everyone is always helpful from start to finish. Parking is very easy as is cart access. Prices may very, but Kroger/Albertsons/Ralphs and others in co have a nice rewards app and program that can bring in some extra discounts and the occasional best customer savings which sometimes include a free item each month which come in handy when traveling. 89oz Simply Lemonade... don't mind if I do!I will say that navigating through this store can be a little odd with some departments being redesigned for a newer feel, but an awkward layout in some areas including some small isles.
-
April 2023 by Sean B.
No matter how slow or busy... they'll have insufficient staffing and you'll wait in line ten minutes. No exceptions.
-
March 2023 by Terry Johnson
Always quick and helpful will continue to use as my pharmacy.
-
December 2022 by Mark Luzzi
The one pharmacist is one of the rudest people EVER.I have complained twice about him.Yet he is still there.He is TERRIBLE!!!
-
November 2022 by Julia G.
This one star review is only for my experience on Fri Nov 18, 2022, with employee named Paul, short guy with short dark brown hair . I found four 1.6 lb bags of shelled pistachios on the clearance rack for $9 a bag. I know the cheapest pistachios where you pay for the shells cost $5.99 on sale at Sprouts, usual sale price is $6.99. Costco's shelled pistachios are $18.99 for 1.5 oz. This clearance label does not say like the other clearance labels say, what the "WAS" price was. Employee was adding a cartful of clearance bakery items to the rack, so I asked her what the regular price was of the bag of pistachios marked down to $9.00. She said to take it to the cashier up front and they will tell me. When I asked Paul, who was at the self serve cash registers to help me find out what the original price was, he put up a wall of an unwilling attitude and said it could not be done. When I told him that his co worker stocking the clearance rack told me the cashier's would be able to tell me, he said that his cash registers in the self serve were "too sensitive" and he did not want to subject them to my request. When Paul saw me starting to peel back the clearance sticker from the original barcode, he said what I was doing was "illegal". I got in a female cashier's line. She peeled back the rest of the Clearance sticker, that I had started, and scanned the original barcode. It said $19.95 was the original price. Wow, I told her. I am going back to get the other two bags I left on the Clearance shelf, cos not knowing what the regular price was, I only brought two of the 4 bags to the cashier just to find out how much the discount was. When I told my cashier to charge me for 4 bags, Paul told the cashier in front of me and the customer behind me "make sure you write this down, because she may return the next day, after I peeled off the Clearance label, in order to return the 4 bags and get $100 refund at regular price.". I was shocked. I thought Paul's conduct was so unprofessional that I am going to tell the store manager what Paul said and give this Ralphs a 1 star review about my experiences v--- - with Paul. His whole demeanor from the time I asked if he could to me the original price, will last in my memory everytime I come to this Ralphs. I see this Ralphs has more 1 star negative reviews than any other star rating.
-
November 2022 by taylor s.
Ralph's sucks and most of the people that work there do too except for Anita! The smoke tree one is a little better but not by much
-
October 2022 by David K.
The people who work here are nice. The place is fairly clean. That's all that's positive to say here. The shelves at this store are typically empty of basic items. It's so frustrating to be unable to complete your shopping. Every time I've spoken with management they blame "the supply chain." But the Ralph's just north on Ramon does not have the same problem. This place is so bad I've stopped going here even though it's two minutes from my house.
-
August 2022 by S K.
WARNING TO ALL CUSTOMERS...There has been a rise in aggressive homeless people entering Ralph's stores praying on older woman and men demanding they give them money or buy them food, beer, wine, ects. Do not rely on the Ralph's stores to provide any help nor security in these manners. Shoplifting at these stores has caused the prices of goods to sky rocket beyond the already high costs due to the pandemic. Ralph's needs to provide a safe shopping environment by the hiring and the placement of security guards at each entrance to help detour these aggressive people before someone gets hurt and lawsuits become the norm.
-
July 2022 by Will P.
When we moved here almost four years ago Ralph's was our favorite grocery store. It was close, clean and the staff was super friendly. The produce and meats were pretty good. Now, NOT SO MUCH. Today we had to bring back meat was was spoiled. Even though the sell by date is July 16th and today is the 7th of July. This is not the first time this has happened to us. It's actually the eighth time. The produce has also gone downhill. Nothing is fresh. You can tell almost everything is almost to the point of being bad. We've complained before and nothing gets done. You know it's bad when the Grocery Discount Store has fresher meats and produce. The only reason why I'm giving Ralph's two stars, is because of the friendly employees.
