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December 2023 by Kimmy H.
Once great - declining service and becoming more expensive while increasingly untrustworthy.
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November 2023 by Omer musa
Don't come here bad service kinda racist.
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October 2023 by Edward's Gallery
This is the most expensive gas station AND mini mart in Palm Springs. Gas is OVER a dollar more per gallon than everyone else and cigarettes are over 2 dollars more than everyone else. It is a blatant rip off taking advantage of folks visiting Palm Springs. I would give zero stars if it were an option. Plenty of gas stations within a mile or two of this one. SHELL is an obvious rip off with the prices they charge. Spend your money with someone else. Taking advantage of people isn't good business. Ridiculously overpriced on everything they sell.
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August 2023 by Lola V.
They sold me use parts for my car as new when I took it in to have the brakes fixed. It nearly cost me my life..they wore out quickly ( more rapidly than new parts would) and I had a drive to big Bear and my breaks gave out, just on the return back to Palm Springs...had that happened on tje mountain drive...it would have been disasterous, if not fatal. I had the car taken in by Kelly Auto repar..and examined, amd was informed that the break syatem that were sold to. me was used, and old... And that This garage has the reputation for shady work.The garagge manager there, Jasper is very dishonest and unpleasant. I called them about this and he told me -They would refuse further busniss from me & I would not be able to bring my car ther for repair any more. As if I would EVER after tat experience...Instead of a refund and or an aplogy. They were lucky I didnt have the time and or money to sue them. Over priced for bad work...and selling used parts as new.DANGEROUS!!BUYERS BEWARE
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May 2023 by Carla C.
Just took my car over and sought advice from Glenn after Toyota of the Desert told me I needed a 4600.00 new harness for my car. he pointed out after Toyota told me that, that they put on my paper work "may need in the future." He really put my mind at ease, as I was quite upset, sprayed some solvent and sent me on my way.
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March 2023 by Joseph M
Rip off! 100 bucks for a smog check because my car is a 1999? Charging more for people with less money is LAME. Shame on you.
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February 2023 by William Endres
Do not go here. Put the wrong VIN on my smog check and cost me an extra day at the DMV. Did not apologize. Unprofessional and unreliable
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September 2022 by Joe L.
After being a customer for more than 40 years we are moving on. This place has gone downhill since the old owner left. They charge $2 extra for large vehicles and I was there for more than 2 Hours and nobody's car nobody's car is getting cleaned on the top they charge the $2 for the extra work but do not do the extra work. When I get inside of my truck my floorboards had mud all over them. There was mud all over my truck. They do not wash the top of the car and do not clean you're sunroof. I spoke to the owner and he seemed very Apologetic, But knew of the situation. They have brand new ladders that they bought in order to climb up to get on top of the top of cars but they do not use them when I asked the guy about it he told me he did. They sent the car through 2 times and both times still neglected to clean the top when I opened my sunroof my it is still filthy. We have still been going with a few hiccups but our normal routine is we have to go through the car one more time down the street with our own rags. The guy that supposedly washed the roof of my car told me that he did use the ladder. I stood by the ladders the whole time. I went back and told thee owner. He knew the guy wasn't doing the top and watched as well. I told the guy if you charge 2 extra dollars, to wash the top and the sunroof. He got argumentative and said he did use the ladder. I told him that is a lie, we watched twice. He called me a liar. He started getting mouthy and loud. I engaged him and turns out he was a little b*tch, and did not want any. He actually hid like a coward until I left. We have been bringing a fleet to them for years. I explained to the owner we were not coming back unless the guy apologized. The owner apologized, but the guy would not and continued hiding The owner said its because he cannot find the employees. Sad to see my ol car wash I've been going to since I was a kid being run to the ground. We will be moving to grand prix in palm desert.
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August 2022 by Randy B.
My car was due for an oil change earlier this year and after I pick the car up and drove home, the splash debris guard underneath my car fell out and couldn't drive it. I call the station and explain what happened and had a tow truck tow it back in to be repaired. Recently I did the exact same thing at this station and my splash debris guard came apart again. I talked to the new guy in charge there and he refuse to repair it and told me that we put it back together as well as we could as a courtesy to me. He suggested that they could order a screw kit and when I repeated that he said this to me over the phone, he literally lied and said he never said such a thing. He's dishonest, very poor customer service and I'll never bring my car into this Shell station again.
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June 2022 by Trish W.
I have been bringing my car to Downtown Shell for 2 years for service. They are very reliable and trustworthy and have been helpful and efficient. Jasper, who manages the service department, is great to work with! I highly recommend them for good service.
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April 2022 by cody heil
I dropped of my cat
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January 2022 by Shawn Clifford
Posted on wrong place.srry
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November 2021 by Kurk Dannel
Good gas station, haven't had a problem in the 5 years I been coming out. This station is Normally my go to stop before the casino.
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October 2021 by Matthew _
This gas station does not have a readily visible tire air pump for customers.
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September 2021 by Matt Ropac
I like that I save money on gas purchases with my Ralph's club card. And the guys who work in the early morning are very knowledgeable and extremely nice.