October 2023 by Zachary Hassan
Predatory business practices have lost thousands of dollars over credit card reader scam they promoted and refuse to refund it. If I had the ability to sue them I would.
May 2023 by Ronald Harrell
Never enough staff to handle the customer flow. Long waits to open accounts or get items notarized. Looking for another bank.In response, I was there to open an account. Other banks offer the option online. Not US Bank. I've been a customer since 1993. Private Client since 2014.
October 2022 by Mike O
After going to (2) other banks with no luck, I stopped at this U.S. Bank. I simply wanted to open a checking account which both other banks said they didn't have a person available for several days to help me with. At the U.S. Bank branch I walked in and was able to immediately speak with an employee who set up my new account in a breeze. Priscilla was very nice and knowledgeable and a pleasure to work with.
October 2022 by David Bruns
I’ve always found the staff very helpful and polite, especially the Branch Manager, Daniel. He is very personable and professional.
September 2022 by Sharin Perry
Branch Manager Daniel needs to go to customer care school. Never introduced himself, did not recognize us after meeting my husband and me prior to that for a lengthy bank procedure and denied we had anappointment when in fact we did. For him I give minus stars. For Priscilla who helped us several times I give 5stars. We have substantial deposits with that bank.
April 2022 by Ez CT
Great service by mr Bilal zafar. he took the time to show my twins how to work their new student bank accounts
April 2022 by Mason B.
Showed up to ask if a cashiers check I received from a USBank customer is fraudulent. It's for 30k which is meaningful amounts of money to me and to the account holder. It is for vehicle sale and time sensitive for both parties. Alex (maybe a personal banker and maybe a manager) was sitting comfortably at his corner cubicle with another person that worked there when I asked where to sign up to get help. (Note it was 4:10 and bank closes at 5 bells.) He said no one would be able to help right now. While my brain was trying to compute WTF on a few different levels) he was kind enough to suggest that I could wait in line (which was prob 7 people deep for 2 tellers) to schedule a time for (wait for it) tomorrow. He and his colleague and the 3rd personal banker would ALL be unable to help me today. I made it clear that this was important and he couldn't have cared less. Maybe I'm unreasonable or maybe he's having a bad day. Either way he was ZERO help and I'm pretty sure that's not listed as any of the objectives in his job description. I don't bank at USBank and whether this is fair to big Al or not, after this - I don't ever intend to.
March 2022 by Joseph M
NO CASH? AT A BANK? YOU HAVE ONE JOB!!! I don't know why I'm always shocked at how bad this bank is
January 2022 by Tony Robinson
Every since I opened my account 5 years ago.i have always had great customer service. Everyone knows me by name and always says hello when I walk in.asking about my day,smiles from everyone even if they are on the phone or with other customers. They still manage to smile and acknowledge you as you walk in.Thank you palm springs US bank branch.
December 2021 by Leslie Baer Dinkel
Called to try to set up a simple autopay on a safety deposit box, and was told we had to come into the bank. We drove three hours to Palm Springs from Huntington Beach to do that only to find that they were too busy and there wasn’t a banker available to help. Probably the worst service I’ve ever had at a bank. Can’t wait to close accounts and move elsewhere, on it!
October 2021 by Thomas Cox
Crook working at this branch took my card and spent money on my account, worst fraud prevention at a bank I’ve ever encountered in my life. Rudest most unhelpful people ever.
March 2021 by Robert Fey
10AM 2/10/21 tele says not open amke an appt but not for today???? this is a bank??
January 2021 by Rose W.
I have been banking there for quite awhile and liked their customer service so much that I reccomended my current boss to use them.for all our banking needs, Both Akex and Daniel branch managers are AMAZING i would rate them 10 stars if that was a choice
November 2020 by Don S.
Can I give LESS than a ONE STAR review? I was a joint account holder with my elderly aunt (now deceased). Now I am trustee for the estate. Since I took over her finances ( about 2018) and have had dealings with this branch (I live 3 hours away), I have had NOTHING BUT PROBLEMS!! (My local US Bank branch is fantastic...unfortunately, certain items must be done directly with the Palm Springs branch). When I've had to complete certain things by fax, they would put down totally incorrect information. The never got my vesting correct between the checking and MM account, totally screwed up CD investment and maturity instructions, and now I'm dealing with a STOP PAYMENT on a check that they can't tell me how that happened! Their personnel are always pleasant....but still....literally...EVERY time I've dealt with them it has been a lesson in inefficiency. I am SO frustrated and can't wait until the estate is settled so I can get out of there. DO NOT DEAL WITH THIS BRANCH OF US BANK, unless you like wasting time and being aggravated. Grrrrrrrr......minus 5 stars.
September 2020 by Ric S.
Beware! They NSF checks on uncollected funds. They'll charge your account repeatedly on uncollected funds. Deposits not credited properly. Sketchy practices. You've been warned! Stay away. I just closed 3 accounts after less than two weeks of doing business.
