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December 2023 by John Delmonico
Had my dog(Walter) there for the first time. It was a great experience. Dr Long was knowledgeable, compassionate, explained everything perfectly. I highly recommend Dr Long and VCA team.John and Walter ?
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October 2023 by Lena Phillips
VCA DESERT ANIMAL HOSPITAL WAS VERY RUDE!WENT THERE TODAY BECAUSE MY BABY WAS SICK HE WAS COUGHING UP BLOOD SOON AS I WALKED IN THE DOOR THE LADY EXITED ME OUT OF THE DOOR AND ASKED ME WHAT WAS THE PROBLEM AND IF I HAD AN APPOINTMENT I TOLD HER I DIDN'T SHE SAID WELL WE DON'T TAKE NO MATTER WHAT'S WRONG...
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September 2023 by Yoce
I would like to start off by saying Dr. STEPHANIE HORWITZ is by far the WORST veterinarian I have ever encountered. Do yourself a favor, save your time, money, energy, and your sanity and STAY AWAY from this hospital. She has absolutely no bedside manner when it comes to your sick pet. I understand the vast knowledge that vets obtain, but she defiantly needs to go back to school to learn how to be a decent human being.
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September 2023 by Vanessa P.
We've been bringing our 3 senior pets here for over a year since we moved back to the valley. We've had nothing but positive experiences with the doctors, techs & staff. Within the last month, we've had all 3 of them in with issues and some more than once. Each time we've received a high standard of care.
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September 2023 by Yocelyn M.
I would like to start off by saying Dr. STEPHANIE HORWITZ is by far the WORST veterinarian I have ever encountered. Do yourself a favor, save your time, money, energy, and your sanity and STAY AWAY from this hospital. She has absolutely no bedside manner when it comes to your sick pet. I understand the vast knowledge that vets obtain, but she definitely needs to go back to school to learn how to be a decent human being.
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August 2023 by Ran H.
Provided great medical service, nice and considerate staff. Thank you for taking good care of my pup
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August 2023 by Kimberly S.
My cat was showing symptoms of lethargic and I went right when they open because on their website it says emergency and urgent care AND that they accept walk ins, just to be told that my cat wasn't being able to be seen. And was told to go to an animal urgent care that doesn't open til 12 pm, very unprofessional
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August 2023 by Michael G
Took our dog here for an annual check-up health certificate (to travel to Mexico) and have her nails clipped. Really efficient and friendly service. The Veterinary Assistant that looked after us was Jana and she could not have been nicer. Our dog HATES going to the vet, but everyone was patient and kind. A great resource in downtown Palm Springs.
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July 2023 by Jackie V.
6/09/23 we stopped in due to my cat not being herself, excess discharge from her eye and unable to jump a short leap. She was also not eating or drinking much water.. very concerned I decided to take her in as a walk-in.. NOTE: I learned that this is not a walk-in clinic, yet, thankfully, we were not turned away We met Dr. Dieringer who was very pleasant, professional and informative. She suggested a urine/blood test and cleaned my poor baby's eye.. sent us off with an antibiotic shot that should take effect in 10days, but promised to follow up the next day with test results. As promised, I received a call Saturday morning, no signs on the tests but would wait for antibiotic to work as the third eyelid still showed significantly...Dr. Dieringer informed me that she would be away but would follow up upon her return.. which she did.. actually, she called me WHILE ON VACATION to check on Alice : ) who was not showing improvement but agreed to check back in.We followed up with a visit on 6/27 with the sad news that our cat was very ill with signs of it being cancer, her eye was not looking any better, weight loss from our previous visit.. not many options but we knew that the Dr. was confident in her observations. We made the difficult and devastating decision to let Alice go, yet selfishly asked to spend another day with her at home, Dr. Dieringer agreed that it would be fine as long as she is comfortable and resting. : (We took her in the following day, the entire team was caring and supportive- Dr. Koodrich introduced herself and was just as great as Dr. Dieringer.I have not taken my cats anywhere other than VCA and glad I have somewhere to go that can be trusted and truly cares about our pets. Thank you.
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July 2023 by Julie H.
Benedicte greeted us at desk and showed great compassion for our situation with our older dog Finn. She was able to find room on the schedule for us later in the day. Although the news about Finn was not easy to hear, Dr Deb Long, was able to deliver the issues in a clear way with prioritized options for the coming weeks to treat him. The vet assistant was knowledgeable and caring. The whole environment is calm and inviting. Our follow up appointment was booked automatically and the messages via text and email were on the spot and helpful. I can't say enough good things about the genuine care we received. I didn't really understand the process for getting urgent help for my dog prior to this episode but they explained differences in care facilities and DIDN'T make me feel like stupid in the process.
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July 2023 by Olga C.
Very helpful and compassionate We received our cats ashes in a timely matterWe'll use again for other procedures
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June 2023 by Nohely Barrera
Rude receptionist, I had asked for a simple question and he answered very unprofessionally. I wish he was compassionate since I asked for a certain type of euthanasia and said “it would be very hard.” When I had called another location and gave me a good educated answered, but the only reason why I keep coming to this place is for Dr. Long really good and professional doctor.
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June 2023 by mahal R
Wish I can give 10+ star rating! The staffs from ALL csr, techs, dvms and managers go above and beyond for my animals! Kudos to Dr. Long, Dr. Aaronson, Dr. Koodrich, Dr. Kunz, tammy, rebecca. Shannon, Cynthia, benedit, dhana, michael, jan and boarding staffs (please bring back boarding!!) for the care of my animals! Especially Dr. Long, Dr. Aarsonson, crystal and sammie! Your employees ALL deserve a good raise and massages! I see THE HIGH STANDARD CARE!! I TRUST THE VCA DESERT ANIMAL HOSPITAL WITH ANY CARE FOR MY ANIMALS! ?
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May 2023 by Richelle Kruger
Our dog was euthanized Monday. He had an unknown infection to his 4 paws. They were shaved and the Dr. came in and told my husband that he had never had a dog "smell that bad" due to infection. We were unable to smell the infection until after his feet were shaved. Very rude. Once discussed that the infection was too bad to treat, the Dr. then asked my husband "how much do you love your dog?". What kind of Dr. asks someone that at that time. He actually said that twice. They were very clear about their billing for the poor service we received. Our daughter then went back, about 20 min later, to get a paw print made from a kit she brought in with her and she was denies. Was told we could get a second paw print for a "fee". She then asked if she could see him and do it herself and the staff said "there are probably other dogs on him by now". WHAT?? who says that to someone who just lost their dog. No compassion, no empathy. We have taken him to this vet several times and spent several thousands of dollars for care over his 16.5 years to just be treated this badly in the end. I will never recommend this office for any animal.
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May 2023 by Mia W.
Stay away!Took my dog here so she could get oxygen, she was having a breathing episode, I told the intake person that I had her medical file with me and they completely disregarded everything I said took her to the back and only God knows what they did. Vet had the nerve to tell me I was wasting my money!She was much worse when I picked her up because the vet decided to squeeze her neck in her 'exam'. I had told them. She has collapsed trachea ...do not touch her neck! I had taken her to UC Davis for treatment and had all her paperworkThe vet was flippant and proud of herself for coming up with her 'diagnosis' 'which I already told and warned her about! What is wrong with these people?This is a horrible facility with lots of money."Doctors" here are greedy and they do not to care for your animals. My beautiful dog died.I pray that someone will do this to youShame on you.Someone will deny helping you.