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July 2024 by Lauralyn Kontis
Palmdale, California store on 47th Street East. Young employees can be dismissive of "Boomers." I am happy with my new phone but I think next time I will buy a slightly used phone online after researching exactly what features I want and need. This would be preferable to sighs and eye rolls from employees as they answer my questions.
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July 2024 by Juan Pablo Puga Gonzalez
The saleswoman Jakeline is the worst scammer there is. we were my Friend and I bought new phones, she gave us insurance on each phone when we clearly told her we didn't want it. She told us that each phone had a gift case included and it turns out that each of us received a bill for 80 dollars per case. Not to mention that when we wanted to confront her and return the items, she said that we couldn't and that we had accepted everything. Be very careful with that saleswoman and the Manager.
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June 2024 by J O
michael helped me resolve a nightmare no one could. thank you for being knowledgeable
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May 2024 by Jackie Contreras
Good service & amazing people. They’ll help you out with anything .
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May 2024 by Alexander Motola
Eddy at AT&T is amazing. 10/10 service.
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April 2024 by Joseph Lopez
I had the most amazing experience at this location. They took care of me and gave me the best pricing in the market. I recommend Joseph if you ever stop by. He will take care of your needs!
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April 2024 by Trisha Kennedy
Terrible customer service by
Douglas, Eddie and Mike on Mondays..don't come that day if u want to be helped. They don't have should I say cooth, don't recognize you when u first come in and the machine for payments is broke and u have to wait while they find phone cases for new buyers and be told rudely you need to wait
your turn when u ask if someone can take a payment. Awful place that's needs customer relations courses.
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March 2024 by Shannon Campbell
Eddie & Shirley displayed excellent customer service! They were super helpful and friendly, starting my new service was a quick and easy process.
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March 2024 by Jr Prince
I bought a new phone, only to be missing accessories from the box
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March 2024 by Hector R.
Vanessa was really nice and helpful when my sim card wasn't working and also helped me upgrade my phone to the 15 plus super fast
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January 2024 by Vanessa L.
Great staff, great customer service and everyone smelled great. I recommend this location to everyone I know
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January 2024 by Maria Roukoz
Had a great experience here, the sales rep was very helpful in explaining the promotions to me. Very quick and easy!
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January 2024 by Eric Sanchez
Great customer service
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January 2024 by M R
Had a great experience here, the sales rep was very helpful in explaining the promotions to me. Very quick and easy!
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January 2024 by Nancy C.
I am only giving this retail store one star because it is required but if I can give no stars I would. I went in there today asking for assistance with replacing my screen protector. There was no one in the store, but myself and 4 AT&T staff members. I was assisted by Douglas who said he would help me with putting on my Screen protector. When he put on my Screen protector , it must have taken him less than a minute. I noticed there was bubbles all over my screen so I went back in and asked him if he could fix the bubbles on my screen and he let me know that the bubbles would just go away on their own if I press on them enough times. I asked him what would happen if I were to continue to press on them and they would not go away. He told me that they would go away once I asked him again what would happen if they did not go away if I would I have to return to the store? He said yes. I told him I want him to fix the bubbles a female staff interrupted the conversation by saying it is a courtesy for them to put on the screen protectors. She did tell me that I could have my screen protector taken off and given another one. I told them that I would want a new screen protector and I left the store. I went to the Lancaster AT&T corporate store and they took their time with putting on my Screen protector and it came out perfectly. They let me know that location is not a corporate store. Therefore, they do not have the same standards for customer service. I do not recommend this store to anyone that would like to be treated with decent customer service. They are getting paid to do a job that they quite frankly have no desire to even put an ounce of effort in. This place is just awful. If you would like to go to a good AT&T store, you can check out the Lancaster AT&T store or the Palmdale AT&T store near the mall. They are both corporate stores and they will provide you with great customer service. Do not go to the AT&T store and the target shopping center they are not professional! It was also really hot in there and they all smelled like armpits. I wasn't sure if it was the guy that was helping me or all the staff members I know this is not relevant, but they must not be able to smell that they all stink. Their body odor must match their customer service stinky stinky!
