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March 2024 by Pamela Williams
This one particular worker almost refused to rent me a car that I reserved insisting he didn’t have any cars. I’m insisting he look at my reservation number but no he continues to say I don’t have any cars. After five minutes or so he looks up my name and say “Oh I have your car” I said you should never argue with a customer and check the system for reservations. He acted as if he did nothing wrong printed out my information said sign here and handed the keys to the other worker to show me to my rinsed off dirty , dented up car. I will never rent from this location off 15th street and Palmdale Blvd. And they should wear name badges
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January 2024 by Luis Salazar
The rating was mainly due to them being open on Sunday which is super convenient! Service was good Straight forward and the precheckMade everything easy. Only complain would be that the car wasn’t clean interior or out, but nothing that couldn’t be over looked. From the convince of being able to return it on Sunday ( they’re the only ones open that day) to filling out info online before coming in and the ease of the returning. I’d recommend this place and the prices were great.
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November 2023 by Armando Vega
Excellent service.Wide variety of vehicles.
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November 2023 by Christopher Truitt
Very friendly and helpful. Always trying to accommodate the customers to provide a excellent experience.
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November 2023 by Paul Womack
My experience would have been good but one of their associates gave my bag that I had left in the car while I was still checking in and they forgot the items I had in the trunk. Then they rented the car out to someone else within a couple of hours and still did not check the trunk. So I have to spend a lot of time checking their lost and found and probably have to file a claim.
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October 2023 by Deanna Johnson
These guys are professional and very customer oriented. I will def be using them in the future. Prices are great and they are super friendly.
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October 2023 by claire hayes
Customer service is the best. They are quick and accommodating. They are also very professional. The cars I have rented from them have always been clean and well taken care of. I will continue to rent cars from this office. Never been disappointed!!
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October 2023 by Chris
Times of operation may vary. They might be out to lunch when you were expecting to pick up or drop off.
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September 2023 by Evanto IQ
Such a bad place to rent a car. The representative was extremely slow and unprofessional. The waiting area was filthy and not to the standards of Avis or Budget.When we were returning the car at 2:30 PM on Thursday the place was literally closed!! They came to open the door saying that they were eating lunch while 10+ people were waiting outside in the heat for over an hour!
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July 2023 by Monica Smith
This last experience was my very last time renting a vehicle with Avis. I booked my rental from Friday, July 14, 2023 until Monday, July 17, 2023 the rental car broke down and left me and my three daughters on the side of the highway for 2 hours until a tow truck arrived. After the first tow arrived he wasn't able to help because his company was contracted with Avis to move the car to a mechanic shop. So I had to wait an additional 45 minutes until the second tow truck arrived to tow truck truck to an assigned mechanic shop in Ontario, CA. I went to the Avis branch where I rented the car from to explain the situation that transpired and was told that I couldn't get a refund because the car broke down on Sunday and it was due on Monday at 8am anyway (how professional). I called the customer service number over five times only to get the run around while trying to get a refund due to the car breaking down on me. This wasn't my first bad experience with this company, but will be my last bad experience because I'm taking my business elsewhere because the customer service is terrible.
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July 2023 by Ishia
DONT DO IT!!! Find another location. I reserved it for 12pm. Arrived at 1pm, note on the door that they would be back at 2pm. Went to eat something came back at 2:27pm, they said they would be back at 3pm for lunch. Went to Enterprise down the street and was in and out in 20 mins.
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May 2023 by Roxanne P.
I had an awful experience. I p/u a car that I got thru carla car rental. From beginning to end, there was nothing but problems. I was supposed to$ 550, and they have taken 1500$ because they don't know what they are doing. I have emailed called and I have been ignored hung up on and disregarded. They ruined my trip. They took money I needed for trip. I just want a full refund. I don't care what the issues are I just want it fixed. I was offered 145 carla buck. I did not accept. It's ridiculous. If they wanted something they'd be sure to take it. Oh wait.... the only correct thing for them to do is refund my money
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April 2023 by Ed & Yvonne Dunlap
The office is staffed by a father and son. They are sweet and thorough. They really noted any small scratches on car before I drove off of lot. The son came in early to office so he was up and running by opening time. Just a great experience over all.
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April 2023 by James Azzariti
Good little car rental place , however they need to add some more mustangs lol just my opinion
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January 2023 by Eren N Marcy L.
This was terrible experience at Avis car rental on 1342 Palmdale Blvd Palmdale CA. I walked up to the office to see a elderly woman coming out crying. Then when the woman was gone the employees we mocking/make fun of the elderly woman for crying . Then when i started my return they wanted to charge us $500 for the car not being washed and the tank of gas not being full. I showed them a video of me washing the car right before returning the car but the said it was not good enough.so I then took the rental to the gas station next door added gas and got a car wash then went back to Avis .2where they told me the gas tank was not completely full they will charge $150 instead because the tank isn't completely full so my I once again went to the store to get my gas. After words I went to Avis which now they were finally satisfied and didn't want to charge us some outrageous fees. This was on 01/05/2023 I wouldn't recommend this location to anyone
