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May 2023 by JasminIbania Carranza
Good customer service
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April 2020 by No C.
I called (661-266-4542) hoping to buy a phone for my aunt and put it on my plan for her to pick up (She lives not far from this Palmdale store; I live ~300 miles away). I called a couple times around noon, and got sent to voicemail. Well, not actual voicemail, because the recording just said voicemail hasn't been set up. Seems like a bad sign for a phone store, but whatever, obviously not available to take my call. I finally get through to someone later that afternoon and explain what I want to do. Without answering my question as to whether it's possible, he asks for my phone number (which I give) and then my PIN. For whatever reason, I get a bad vibe. Maybe it's all the training I get at work to never share my password with another living soul. And though I realize I'm calling to do business about my phone plan, I just wasn't comfortable giving up my PIN; at least not while we're still at the planning stage. I explain that, and ask if there's another way to continue. No. (Boost, are you listening?) So then I think, well, I like my PIN; how about I change it to something temporary and then call back? So I ask the guy's name so I can ask for him later. No. At this point, he's mocking me--using the same language I used earlier about my PIN. And he's very clear that he won't tell me his name. So get off the phone pretty annoyed. But I move forward with the temporary PIN anyway. I call back 2 more times at about 4pm and get the same non-existent voicemail as before. I figure it's a sign to take my business elsewhere. I give up and order the phone online instead. You might be better off doing the same.
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October 2019 by Jennie Ambriz
where here to help coMe in and chill out!!!!
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September 2019 by Robert Hukill
Clean, organized, nice employees. Downside, employees not that knowledgeable and they don't keep much in stock. It's either that or they just had a big run on the phones because they didn't have much in there.
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September 2019 by Brian Hogan
It's a great place to shop for phones . I have to go there to make the cell phone payments .
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June 2019 by Eve
The worst company for sure! T mobile and verizon always the best! Don't waste your Money.ðŸ’â€â™€ï¸
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June 2019 by Spencer Deavila
It's a boost Mobil, nothing fancy.
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June 2019 by Ricardo Guzman
Poor service
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May 2019 by Eve CM
The worst company for sure! At & t and verizon always the best! Don't waste your Money.ðŸ’â€â™€ï¸
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March 2019 by C H.
This review is of Boost Mobile, not this store! I have been a customer of Boost Mobile for over 15 years. Boost service reception in my area has always been hit or miss but lately, it's definitely been a MISS! My son and I have the same iPhones but different providers, he has reception on his. My phone on Boost Mobile, has NOTHING! He is standing 2 feet away from me and calls my phone, I can hear his phone ringing, my phone nothing! No ringing, no missed call notice, no reception! I send him a text with a picture, he gets NOTHING, I get error message, Failed to deliver! Phone shows 3 bars, I can't make a call, no service! Yes, Boost has several low priced plans for their service, but when the provider doesn't deliver, even FREE is overpriced! Not sure which provider I will go to but, when it's time to pay my monthly service payment, it will not be with BOOST! Yes, I did call Boost Mobile with my concern. Boost so graciously offered me a $30.00 credit on my next bill. Not better service, not a reduction on my plan price, $30.00 on my next bill! $30.00 credit is an insult for 15+ years of loyality to this company! What I want is better reception!
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February 2019 by Noniece E.
Norma was great. Friendly knowledgeable and did not give me a hard time about upgrading my phone.
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August 2018 by Manuel Lopez
Always helpful at all there stores
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April 2018 by David Preciado
Ok service
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January 2018 by Felisa Diaz
Great workers
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November 2017 by Ali Latif
I had a great experience at this Boost Mobile location. They upgraded my old device to a iPhone 7 on a payment plan, 5 Stars!
