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December 2023 by Leo L.
I have taken a total of 9 vehicles to this specific Jiffy Lube over the years. To be clear, I do not go here because of Jiffy Lube, I keep returning because of the head mechanic, Chris. His knowledge of vehicles and vehicle repair is unsurpassed. He does an outstanding job with my regular oil changes and has identified/repaired issues that other mechanics could not. The only time I received poor service at this jiffy lube was years ago when I accidentally went there on his day off. He is always kind, personable and professional. He's made it to where I feel confident that he will take care of my vehicle and I actually look forward to the friendly interaction. I will continue going to this jiffy lube as long as Chris is there. Thank you, Chris. Your level of service is appreciated. If the owner reads this, I hope he appreciates the high caliber of employee he has.
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November 2023 by Doris J.
They broke my oil plug to my oil pan. They tried to rig my oil plug with jb Weil and a bolt with the consequence of stripping my plug to my oil pan which crack which caused a severe oil leakage. Since I had found t that jiffy lube is a franchise shop the owner would not fix the situation occurred at their location. I am a older female they didn't do accurate and professional job from jiffy lube that's required by jiffy lube. They never told me that they had damaged my car. And they let me drive off with a faulty oil pan and oil plug and leaking oil from a new oil change that I paid cash for. I would advise anybody that goes to this jiffy lube on rancho vista in Palmdale off 10st west. To observe and be cautious so this doesn't happen to you.!!!!!!
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November 2023 by April Graves
The staff here is very nice and very fast. I appreciated that they didn’t try and upsell me on things, which has been my experience at other locations. Will definitely be a regular here thanks to the friendly staff.Service: Oil change
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October 2023 by WLB
This is the first time at this location and it was great. It's big, no lines and the gentleman who helped me, Ruben, was the absolute best!! We all have rough days and today I was feeling it and he was the kindest person to me and for that I can't thank him enough. We need more people like Ruben in this world or they need to start living like him. Absolutely perfect, professional gentleman! I will be back.Service: Oil change
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August 2023 by Katura S.
Really appreciate Ernie and his service. He's very reliable and knowledgeable about his work and his job. He helped tremendously with my service appointment and I really appreciate his work wish more companies considered hiring people like Ernie thank you Ernie for for your tremendous help.
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August 2023 by Petite M.
Worst service. Had to go back 3 times and still had to fix there errors somewhere else. Arrogant mechanic.
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July 2023 by Joseph M.
This was a disaster! I tried the shop at 320 Rancho Vista, Palmdale for my 2019 Jeep Cherokee Trailhawk July 1, 2023 and people were nice and the price was as expected about $82.00 - $102 including a tire rotation. SO, I took my RV in Same job, oil change no different than the Jeep, no tire rotation. CHARGE $312.00... SAY WHAT? Are you crazy?! Last time I paid $85 Oil Change rate at a Ford dealer.At Jiffy Lube I asked for the manager, owner or whatever. they said "Call him at the store he's at most of the time". I called and couldn't even leave a message. Voice mail not set up or full. Called several times. I should have looked at the reviews before I went.
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May 2023 by hyperchaotix32x
I didn't go to jiffy lube. I went to the smog station there. She was super professional, friendly and quick. I highly recommend her for your smog check needs.
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April 2023 by Em S
Ernesto and Martin are awesome people. They are all smiles and offer excellent customer service. I had very friendly conversation while they handled my oil change. I even got complimentary air in my tires and washer fluid topped off.Having had a bad experience at the Lancaster Jiffy Lube, I came in expecting to drive off if they asked me to step out of the car for them to drive forward. I went to the Lancaster Jiffy Lube the previous week for another car and the employees drove my car forward and left oil stains on the driver side carpet. Ernesto was surprised to hear that and showed me the paper mats they use when servicing. This caught me off guard in a positive way and I agreed to let them drive the car. I'm glad I did because it was a great service. I'll be back here for my dad's car and future oil changes. Highly recommend THIS branch. Highly do not recommend the Lancaster Jiffy Lube.
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April 2023 by The Soto Family
Brought my wife's BMW 4281 to this location for a routine oil change. A couple of days after getting my oil change I notice a oil leak in my driveway. Not thinking that it was related to the oil change I took it in to my mechanic. He discovered that the leak was coming from the drain plug due to it not being tightened properly and they never replaced the plug seal. The seal comes with the oil filter. So I payed my mechanic to get it done correctly. I went back to the jiffy Lube and explained what happened. A young man there told me not to worry about it next time around I would get "taken care of". So giving them the benefit of the doubt I went back to get the oil change on my truck done. I asked for the gentleman that I spoke to and they tell me he no longer works there. So ask for a Manager and they give me David's number I called him and left a message. So far no call back.Overall, I am highly disappointed with the level of service I received from your establishment. I had chosen your company due to its reputation for quality service and professionalism, but my experience did not meet those expectations. As a loyal customer, I expected a better quality of work, and I hope that you can rectify this issue for me and provide me with a solution to this problem.I would appreciate it if you could take this matter seriously and address my concerns as soon as possible. Please let me know what actions you intend to take to rectify the situation and restore my confidence in your company.Service: Oil change
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March 2023 by Victor S.
Brought my wife's BMW 428I to this location for a routine oil change. A couple of days after getting my oil change I notice a oil leak in my driveway. Not thinking that it was related to the oil change I took it in to my mechanic. He discovered that the leak was coming from the drain plug due to it not being tightened properly and they never replaced the plug seal. The seal comes with the oil filter. So I payed my mechanic to get it done correctly. I went back to the Jiffy Lube and explained what happened. A young man there told me not to worry about it next time around I would get "taken care of". So giving them the benefit of the doubt I went back to get the oil change on my truck done. I asked for the gentleman that I spoke to and they tell me he no longer works there. So I ask for a Manager and they give me David's number I called him and left a message. So far no call back. Overall, I am highly disappointed with the level of service I received from your establishment. I had chosen your company due to its reputation for quality service and professionalism, but my experience did not meet those expectations. As a loyal customer, I expected a better quality of work, and I hope that you can rectify this issue for me and provide me with a solution to this problem.I would appreciate it if you could take this matter seriously and address my concerns as soon as possible. Please let me know what actions you intend to take to rectify the situation and restore my confidence in your company.
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March 2023 by Bertrand S.
My wife and I went in for an oil change on her 2016 Nissan Versa. Did a full synthetic oil change, tire rotation, and cabin/engine air filter replacement. About 20 minutes in a mechanic came to let us know he accidentally chipped the driver side rear wheel hubcap at which point he offered to pay for the replacement or just give us a discount. We took the discounted price instead as we thought let's just save some cash, no harm no foul it was just an accident and we were thankful he showed us. After the service we went home and then checked the wheels and we noticed both rear hubcaps were chipped (the left driver side was the only one disclosed) but that's not the point of this review....The next day we drove 35 miles to her parents house and noticed that there was a "propeller" or "helicopter" noise coming from the back left side of the vehicle. Once we stopped at her parents house my father in law took off the hubcap and one of the wheel lug nuts were inside the hubcap (not even screwed in) and 2 of the others were able to unscrew using our fingers. Only 1 of the lugs were actually screwed in. I'm not here to bash on their services because they did seem pretty nice and they knocked down the price for us about $40 due to the hubcaps but the negligence of the unscrewed wheel lugs are pretty scary. Go at your own risk!UPDATE: The tires had different PSI's.. ranged from 29-36psi. Tire pressure wasn't even checked and topped off either. Also, coolant was not topped off either.
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December 2022 by Rob Robinson (Raider Rob)
Quick, friendly and excellent service. Drove up needing a headlight bulb replacement; took care of it in 10 minutes + topped off my oil too?Thanks Jesse.
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November 2022 by Bob H.
In Palmdale right to freeway and I've always gone there and got my oil changed for about $40 and the guy goes it's 174 that's ridiculous he said the cheapest it could be is $75 what's going on I go to Walmart for 45 dollars.
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July 2022 by Sam S.
07/29/22 Dash I went to get an oil change today which normally cost approximately $35.; The guy told me it was going to be $118 for a synthetic oil change because oil prices have gone sky high. I was shocked and said no way. I checked other places around town and the oil change cost has not skyrocketed. I think they were trying to gouge and take advantage of me for being a female and blonde. BEWARE OF THESE SCAMMERS!!!
