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August 2023 by Ron Hughes
They will keep selling you shock without providing a method to help the shock work like a balance to assist the shock. Don't ask for they're option. Even if you bring in a water sample their answer is keep shocking the pool (which is very expensive). We went to a different Leslie Pools and cleared up our problem in one week.
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July 2023 by Courtney A.
Eric was amazing and helped me and my grandfather out on everything we needed! He really deserves a raise or a boost to manager! He was all alone in the store and still managed to get to us at a quick and efficient pace!
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July 2023 by Sharise F.
I was very disappointed when I arrived at this store. I really need help with my pool, and the guy Phillip that work there was not helpful at all. HE had no eye contact with me while I was asking him about an item for my pool. He just kept on pushing the broom that was in his hand. If this is customer service, I DONT WANT IT.I WILL NOT GO BACK TO THIS STORE AT ALLLLLLLLLLLLLLL.
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July 2023 by Raquel M.
I went in to buy sand for my pool pump. I Asked this guy name Phillip for the pool filter sand he points at it and doesn't say anything. I walked over to the area where they had the sand bags, the bag is pretty heavy for me. I wasn't able to pick it up. He walks over to me with a dolly and just stands looking at me struggling to pick up the bag. I was finally able to get it and throw it half way on the dolly he turns around and starts asking the other employee about a podcast. Since the sand bag wasn't on the dolly I had to fix it because he wasn't gonna doit. So I did I fixed it, then he pushes the dolly to the cashier charges me but don't tell me what my total amount is. I had to ask because I couldn't see what my total amount to pay was. I finally Pay and he gives me the receipt and don't even offer to help. I asked God for strength and was able to take the bag to my car. Was disappointed for the service I got.
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June 2023 by Jack M.
I went to this store on June 5 with the returns they wouldn't accept at the store on 47th St., East and Lyle was very helpful handle the return the refund in about 30 seconds and I was out of there. I recommend this store very knowledgeable and they don't try to upsell you stuff that you don't need.
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January 2023 by Billybadass411 The First
Sight say open at 10:00. Walked in at 10:02. Got kicked out rudely because they were open yet. Lock the door if you aren’t open.
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January 2023 by Trisha Waln
Great customer service! Friendly and helpful. Good selection and they will order items for you.
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December 2022 by Brad F.
Store hours show opened until 5pm on Sundays however I just drove to the store to find the doors locked, with the fallen "Returning in 10 minutes sign". Understandable so I decide to wait outside because I just drove to the store, however after 15 minutes the doors are still locked and there is no sign of any employee inside the store. If your store is going to be closed for the day then please update your hours accordingly. People wonder why companies lose so much money/clients to Amazon here is a great example. I could have ordered what I needed and waited for prime the next day. Instead I waste my time to try and support the local community only to be disappointed.
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August 2022 by Rosy A.
If I could give a -10 I'll give it to this employee. At Palmdale store 422 W Rancho Vista Blvd. Store 143 @6:44pm Horrible customer service . As I stepped in the store Phillip G. rolled his eyes didn't want to help me resolve my pool problem. Guy tested my water threw the me the results in a bad way in the counter. Will be speaking with store manager tomorrow first thing in the morning. People if you don't feel like working stay home your not need.
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April 2022 by Phil Christie
Awesome store with excellent customer service.
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July 2021 by tom mann
I called corporate told 18yr are say they are management,they sold me stuff, the most expensive. So commission, I'm going hustle this guy, Dwayne you employee
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July 2021 by Odin M.
Having me spend more money then I really needed, having employees that don't have a clue about pools, I found out at another pool place it was the wrong stuff, that $40 gone
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June 2021 by Brenda B.
What a rip off this store is on chemicals $40.00 over all other stores pricing! shop at Home Depot or Lowe's don't waste your money here
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May 2021 by Marcella F.
First off let me start with saying that Shaeem B. Is such an outstanding employee. He is knowledgeable, friendly, and professional. My husband and I were lost in the game as we are first-time homebuyers and have no clue how to maintain a pool. Shaeem made us feel comfortable and not d*** at all for asking what I thought were silly questions on my part at times :D I'm so thankful for this store to be so close to us and all of the staff being so helpful and most of all thanks to Shaeem.
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March 2021 by Amy G.
Rude people in every store Liers the manager Antoinette is a liners she orders a water heater for my by giving lies when I went for it she had left on a leave she lied to me they are all rude and Kiera in this stores