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November 2023 by Rochelle
Poor customer service, very rude unprofessional didn't acknowledge me as a customer, doesn't have the right skills or knowledge on switching phones. Lazy staff.
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July 2023 by Karla Martinez
The representatives for this store are amazing. I called and double check if they could help me it was 45 minutes before they closed. Mr. Jose told me to go to the store and he could try to help me. I really didn't want to drive to Van Nuys like the other store at 47th representative told me. When I got there Ms. Ruth was very nice and professional. Tried to help me but like I had already tried too many times in the other store it block me. Mr. Jose knows the phones and system. He told me to come back in a few days and it would be unblock. He didn't act annoy like in the other store or that he knows the basic. I was so great full to at least in this store they have great customer service. Ms. Ruth offer me other ways I could get a phone also. She checked that I am good for an upgrade . In the other store the lady didn't even want to check. Thank you Mr. Jose and Ms. Ruth for your help and kindness and making me laugh.
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June 2023 by Ana Rojas
I had gone to 3 other Metro stores and received absolutely no hep at all from the girls working their about my phone acting up and over heating and shutting down and the ridiculous cost of my monthly bill, in fact the girls were very rude. so I came to this store with intention of just canceling my 4 lines and being done with metro. But i met a worker at this store named Jose and he was a SUPER ROCK STAR! not only did he apologized for how I was treated at other stores but he take time to listen to my problem and actually asked questions to help solve issues I have and he took the time to call customer service for me lowered my bill and got me acp discount, he even recommended other new Upgrade phones he thought would better work for me and spent the time showing me phone after phone how they work and all cool features. I got a new phone with all the case, scene protractor and swag included, plus a tablet, a cheaper monthly bill and new knowledge on the cool features of my metro account. I also got the absolutely most good customer service from this young men. And the whole time he did this and helped me he still help an entire line of Other customers too to pay bills, answer their questions and even answer customer phone calls! He ran the whole store alone!!! Extremely respectful young men, friendly and had answers to all questions, I find my new forever favorite mero store!!! thank you 100 times again !
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February 2023 by MIKLO LOWRIDER
Great customer service with Eliana she’s very helpful and knowledgeable you noticed the turnaround in the store awesome customer service with the young lady!!
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February 2023 by alexis mota
Eliana had amazing customer service! I will definitely recommend my friends and family.
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January 2023 by Oscar Rocha
Good costumer service no time to wait.
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December 2022 by Karina Castillo
Helpful and fast service.
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May 2022 by Maria Zaragoza
Worst customer service . Especially that girl Vanessa she is rude disrespectful cussed at me and my kids DO NOT GO HERE !
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October 2021 by viviana z
I had a great experience with this location and with Abel. I needed assistance quickly transferring my line to a new phone before leaving town. I was waiting outside as the employee just walked in to open shop. He helped me immediately. Answering my questions, with customer service and he was very knowledgeable about the products. He was also very attentive to the fact that I was in a rush and got me setup and in and out quickly.
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September 2021 by Esmerelda Jackson
"Shoppers beware" I wouldn't go here if I were you they are price gouging and extorting people to on a "must buy their phones along with Insurance and phone case" and if you don't get that they won't sell you the phone with service. Example, I went to another location and I got thes same Samsung phone with service for $87. out the door and happy.The extortioner tried me for $180. for same phone. Thank goodness I was smart enough to walk out of there and go to another Metro pcs store, and you should too if you like saving money?
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March 2021 by Karina Vargas Valdez
Always really friendly I love it more then the one on 47th street.
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January 2021 by Andres jr Yanez prieto
Friendly personal great product
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November 2020 by viviana zoida
I had a great experience with this location and with Abel. I needed assistance quickly transferring my line to a new phone before leaving town. I was waiting outside as the employee just walked in to open shop. He helped me immediately. Answering my questions, with customer service and he was very knowledgeable about the products. He was also very attentive to the fact that I was in a rush and got me setup and in and out quickly.
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October 2020 by Candela Villar
Great customer service would definitely recommend this location
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July 2020 by Larry Gray
Fast in and out
